Bank of America

Recently opened a checking account and Eva was a great help at helping me to achieve that :) Her knowledge in all the products and services is just brilliant! She is also very friendly, kind and professional, and will do whatever she can to help.
Anyone who plans to open accounts from this branch, look for Eva :)

This is absolutely the worst BoA I’ve ever been to. I no longer personally bank here but I still make it here from time to time to make a business deposit and the wait is always a minimal of 20+ minutes. I’ve tried to hold off on giving them a bad review since my friend used to work here but now that she’s gone – screw it! My most recent experience was Friday, July 31^st and I waited 30 minutes to make a quick deposit. There was ONE teller window open on a Friday at month-​end at 5 PM. This location opens until 6 PM on Fridays which is 1 hour later than their usual week day hours yet they decide to open only ONE teller window.
Initially, I thought «Ok, maybe a bunch of tellers called in sick,» giving them the benefit of the doubt. However, after a customer in line asked one of the bankers sitting at her desk if there is really only ONE teller who can help us, all she responded with was a «Yes, sorry» and continued doing whatever she was doing. Adding insult to injury, a few minutes later, two more bankers appeared in front of us and stood around chatting in Cantonese! Shortly after, a customer did come in and one of the bankers did actually start helping him. However, it doesn’t change the fact that aside from one teller working, there were two other bankers just hanging out chatting casually and loudly while basically waiting for closing time and completely ignored the huge line forming.
During this wait, at least 4 of us customers had to take turns holding each other’s place in line to go and place more money in our parking meter. It wasn’t until 25 minutes later that another teller finally opened another window.
If any managers are reading this, it is definitely your Cantonese speaking bankers that are the absolutely laziest of the employees I’ve ever encountered here. The tellers aren’t so bad – it’s the bankers who need to be retrained in the art of customer service.

This isn’t the great branch to go to. It’s like 1:00p.m. And there’s only one teller in the tellers. Also there’s a massive long line and I wish the line go more faster if they hire more tellers in this bank. I’m so disappointed in fact this bank is lacking some tellers associates. Do not go to this branch unless there’s more tellers inside the bank. So freaking disappointed.

If zero stars were possible, I would give zero. 33 people in line. One teller. I asked a banker to help me; she denied my polite request. I’m fuming.

Parking is terrible at this location and there is always a shortage of tellers. I’d avoid this place if I were you.

This is the worst BOA branch on the planet. Besides the fact that this bank in general sucks, this branch in particular NEVER has more than one or two people at the teller. The line is always to the door. Thank God they got rid of the security guard who hit on every woman that walked by cause I was one more visit away from complaining directly to them. They could use more people that speak different languages too cause that’s what takes up so much time with every other patron not speaking English. Get it together yall.

1 teller. 17 customers. Been in line and the people fed up waiting are walking out faster than the one being served. At least I’m moving forward now

This is the only star because the people working are awesome. The top level plan to eliminate customer service and rely mostly on atm sucks! Not only that but combined with the atm fraud that is occurring blatantly this spells bad business to me. Ask any teller and any security guard about the thieves that wait for you to leave the atm, and how they are able to remove money from your account. I went in around 1:30 and not one teller was working. I was told they were at lunch. Really?!. I am
Not only a general customer there but also a merchant customer. I am now looking to change banks.
I should have known that after eliminating the merchant window, the regular tellers would be next.

Fan of long lines? This bank is for you! No matter how many people are in line they won’t be opening more tellers. So bring a book or a crossword puzzle and a lawn chair. You’ll be here awhile.

I can’t imagine a slower line. Been standing here for a half hour, fifteen people ahead of me, one teller. This bank is poorly run.

Terrible, waited more than 30 minutes before I get to see the teller? Rep said «it’s the 1^st of the month, long line should be expected.» Then why there’s only one teller in the whole branch if they know it’s the first of the month? Bad management!

This has got to be the worst branch Bank of America has. Ever. The line is to the door about 20 people and there is only 1 teller working. Supposedly the other teller is at lunch. Fantastic. Suppose the bank manager should step in? Or send one of the 3 desk employees to help out with the line? But no. Apparently not. I asked the branch manager «Lovely Rose» (yes, real name) if this was possible. This is her reply.
«Bank of America is cutting out tellers because people should use electronic machines and online banking.» But the other branches aren’t like this. Lovely Rose says Yes they are. She still hasn’t stepped behind to help the one teller servicing 20 now a line of 30 people.
Maybe they should replace LOVELY ROSE with an electronic machine– perhaps it would be more efficient.

Bad bad bad! Theres 10 people in line and I was the 3^rd, there’s only 2 teller who kept rotating for breaks, so only 1 working, had to Wait over 30 mins just to withdraw some money.

The WROST costumer services ever! I don’t mean this to offend anyone but this place is not good for you if you are not Asian. People are cutting in line in front of you and the «tellers» are talking to their friends and they always seem to have very long conversations. I came to cash out one of my checks and the teller, Ryan kept on asking me why don’t I have a direct deposit? He said «the fact that you don’t have a direct deposit makes me have to help you, you wouldn’t need to be waiting in line and taking up others time» REALLY? Oh no I just went off and told him just cash my Mf’n check and if you don’t like your JOB go find another one the best suits you… RUDE RUDE RUDE… NEVER AGAIN! I recommend you going to a friendly branch not this fishy shit

With ID, AMT Card, and have enough money on the account, still can’t cashing a check!

I have to give them 5 star on this location. I was too rushing for some quarters for meter. I run in to bank of America and ask the teller I need to some change plz. And She just ask me super nicely how much you need. Not like others make you open an account than they will change for you. I think is very professional. .
Customer ervice is very good and friendly. End up I open an account with them.

Yep, after having a few horrible experiences here, I was back not bc I wanted to but needed to. Hey it’s BofA neighborhood bank so you can’t stay away.
Parking is still a pain bc you’re on San Bruno and cops are a-​holes if you’re going to double, they’ll gladly hand you that ticket, so keep it moving folks.
There has been a change and diversity in tellers which I love bc diversity can make or break your company and it’s made this spot a lot better. Tellers are helpful with your banking questions, making sure to get you in and out and managers are always on hand to assist in anything else.
Super busy during 5pm on those Fridays with folks coming in to cash their checks or deposit it but the tellers do work swiftly as possible to get you out of there.

Worst customer service. Move all your money to Wells Fargo.

One of the local banks in/​near where I live. JP Morgan Chase does not currently have branches near where I live. Bank of America and Bank of the West are one of the close by banks. Need to split apart a $ 20, $ 50, or even a $ 100 bill but no other banks are close by? Then Bank of America is close by and the staff here are very friendly! Is there anymore we as customers can ask for from a bank? I didn’t think so! But of course, everyone has different expectations from businesses in terms of customer service!
Lobby Hours for this Branch are as follows:
Monday — Thursday: 9 am — 5 pm
Friday: 9 am — 6 pm
Saturday: 9 am — 1 pm

5 Star for great location when you really need it, especially when you need something to munch on. Quick and easy ATM’s, no long lines, great accountants, nothing bad to say about it.