Bank of America

Not sure why the reviews went awry, but I love this Bank of America! Each time I visit, I am greeted at the front door by an associate. For about 1 — 2 weeks, I had to stop by here to withdraw cash due to some issues with my debit card. They do make an effort to get know your name and by the second day, they recognized me as the girl who stopped by around 5PM to withdraw cash for the Caltrain ticket haha.
My last visit here, I waited for a Personal Bank Teller to advise me about my situation. I had a problem with fraudulent charges and my debit card was discontinued. About 3 weeks have passed and I still did not receive a new card yet. Understandably frustrated, I voiced my concerns and the banker immediately inquired more about my situation, offered a temporary card, and placed a new order for another card. This happened all in ONE visit, mind you! I love the staff here. The convenient location next to Caltrain station is also a huge plus. They also have a 30 minutes parking lot when you bank as well. Bravo Brannan BoA!

I just love to hate on this place don’t I. 2 years since my last review, few changes have occurred, they finally fired or retired the incompetent teller that was there for the past decade, game days in the parking lot is like a 1−2−3 strikes you are OUT, and the traffic congestion down there has gotten so ridiculously bad I call it SOMACHE for South of Market Traffic Clusterfuck Hell Everybody!!!
Teller time in line has improved, but only by default because anybody trying to access this location is going to get stuck in traffic.
Sell out already, tear it down we need more loft down there anyway. :/

This is the worst branch bank I’ve ever been to. Understaffed, not uncommon to wait 30 minutes for a teller, one of 2 tellers. And if you go on a game day, forget about it.
Never see anyone step away from a desk to lend a hand. My transactions are 90% deposits of one or two checks, business deposits, have to go to a person, not ATM.
Might take 45 minutes.

I been banking with Bank of America since the 80“s, bought my house using B of A loan. I open up two business and use this bank for merchant services, etc. When ever I go to this Branan St. branch I always have a pleasant visit but today was an exception. I have a check paid to the business that was returned, I issue some checks and made a deposit as the same time. My account showed negative but I thought it was enough money that I deposit to cover everything. The banker that help me start asking question about my account. I gave her my account number but since I didn’t have an ID it wasn’t good enough that I know my account. She verify it and asked me very rudely «what do I want». I simply asked her to explained to me why I was charge $ 35 fee. She start throwing numbers on me which didn’t help me at all. What I need is an explanation but she keep on asking me «what do you want me to do» in a sarcastic way. She was very rude and unprofessional. Did no smile at and look at me like Im stupid and don’t understand. I got so frustrated with her and decided to close all my accounts. This person name is REMA SADIKE. a very rude, unprofessional, sarcastic person. I couldn’t believe how I was treated after all the business that I bring to this bank. While I was closing my account another customer came out to her, W ow what a change of attitude. HMM. maybe because the man was white, wearing a suit and have more money than meor maybe the color of my skin or the clothes Im wearing.
Hmm. So sad. This REMA cause BoA a lot of money because now I have to close three more of my account and will change Bank for my houses loans. This banker shouldnt work at a customer service because she choose who to be nice with.

Its a bank branch and they take care of business. exterior appearance is dirty and dated but interior is nice, clean. have been here a number of times and always greeted by someone when i walk in, lines are never too long and my transaction are typically taken care of in a timely manner. tellers are fine, not the most personable but they get the job done. 1.5″ thick bullet proof glass protecting the tellers can be a bit off-​putting at first.
every time i have been here i am in and out in ~10 minutes or less. for me, that is the most important factor — be efficient with my time.

Went in for a cashiers check… only 2 tellers and totally empty place like it’s haunted.
The teller was like, «wow, large amount»…
Asked how long it would take to close account, he said 2 – 3 mins…
Another personal banker assisted with the closing of my savings. She was like, «why you closing? buying a house?» I told her, «BofA and their dumb fees». She said, «oh wow, okay…»
Didn’t try to keep me either.
Bye, time for chase

Went in here to deposit money into my brothers account. Walked out almost wanting to go to return with all my money from Wells Fargo and opening an account here. I believe the person who helped him was Alex.

Worst bank ever. Under stuff, always long lines. People sitting behind the desks and never helping.

nothing too big, they do greet you as you walk in and as you leave.

First of all, the place felt gloomy and the employees seemed down and depressed, there was know warm feeling or greeting o be welcomed. the lighting seemed low and not well lit. Customer Service employee Helen had know customer service skills at all. It seemed what you want and she input data and kicked you out right after.
I’m glad I do not bank with BofA. My friend banks with them and I just had to deposit money into his account. I told my experience and hopefully he’ll consider changing banks.
Wells Fargo across the street seems more welcoming and people friendly. The bank is well lit and if you are in line, the Wells Fargo asks you if you need assistance. This is myself expressing oppinion after a bad day at BofA, 501 Brannan Street, SF Ca. I hope BofA managers see this message because this BofA customer service needs to be trained right if they want customers.

Bank of America branch one block from Caltrain Station? Neat!
Parking lot and drive up ATM’s. I like how they placed a screen door for their outdoor ATM’s, it feels like customers are conducting ATM transactions behind closed doors. The customer service at B of A is good but it can always be better. I made a stop here today to have a few $ 20 bills split into $ 10 bills. I have my transaction taken care of efficiently so that is always a good thing.
I’m not too surprised when other Unilocalers are saying some of the bankers and tellers they have encountered are rude. Yes it is true that some bankers and tellers are rude. On the other hand, there are bankers and tellers who very friendly. These are employees who take the matter of gaining excellent customer service as serious business. If you are in a rush and in need of spare change, make a pit stop here to have large denomination amounts split into smaller amounts. Overall, the staff here are friendly and they work hard to provide fast, efficient service.
Parking: Private Lot
Public Transportation: MUNI Route 47 Van Ness and Caltrain (1 block from here)
Lobby:
Monday — Friday 9:00 am — 6:00 pm
ATM: OPEN 24 HOURS

Oh my god, I finally closed our account today. I wish I could open a bottle of champagne and celebrate but it’s still morning… My husband had this account for over 25 years and it was a join account for 15 years. When my husband passed away unexpectedly last year, Bank of America were the worst. It was like I was a nobody. My husband had set up the account so that bills could be easily paid with bill pay and automatic payments. Bank of America threaten me to close the account and actually removed all the organization he had done on it. I spent countless hours proving myself and all I got is «there is nothing we can do». Automatic payments that were set up to pay my mortgage were not honored. I had time to physically go pay my mortgage that was due 2 days later otherwise it will have been a disaster for my credit and I also could have lost my health insurance for not paying on time. If you are considering opening an account, don’t do it at Bank of America, they will do nothing good for you, and certainly not when you need it most.

It’s close to where I live and parking’s easy but service is meh. whenever I’m there though, it hasn’t been that much of a wait, for whatever it’s worth.

WORST bank ever. I come here often because it is the closest one to my place of business. Expect very slow tellers, long lines and rudeness. The line is usually out the door with only 2 tellers! We have merchant accts with them and yes the service is still very slow. I always try to go to wells fargo across the street, but there are times were clients only have accounts at Bank of America, so I am forced to come here.
At wells fargo, the bankers will see the line (even a short line of 1 or 2) and ask if you are just deposited a check. If you are the bankers will pull you out of line and help you do a quick deposit RIGHT AWAY. That is not the story here, the line can be 15 deep with only 2 tellers and 4 bankers sitting at their desks with no customers, no tasks and just chatting with each other. I even once asked if it is possible for them to do a simple check deposit… they said no. If you are ever able to, go to the wells fargo on the other corner. They are much more pleasant to work with. It is night and day between these two branches.
The tellers here always have a bad attitude about them, no smiles, no greetings. The only friendly one I can vouch for is the Filipino guy (I think Ralph? Raul). He is the only friendly one I have encountered, but he only works at the merchant line and is not always there. There is one younger latin looking guy that usually works 2^nd window from the right… he is the rudest and never apologizes for mistakes made on his part (which resulted another 10 – 15 minutes wait for me in line).

Its not the greatest bank and yeah Im always waiting in line when I go here but being in the city I kind of expect that.
The Drive Thru ATM gives a Dad like me the ability to do my banking while I goes the kids with me. So I guess I will continue to come back until I find a better bank.

Unhelpful if you’re not giving them business even tho my problem is they opened the wrong account. A bunch of idiots and do not know about customer service.

Staff at this location: Excellent, helpful, nice, couldn’t say nicer things, especially with all the handcuffs the corporation likely puts on them…
Bank of America as a corporation: Not so great with the fees that pop-​up out of nowhere, no interest paid on my checking account, fees to transfer to electronically transfer money out of my account (but not to write a check?), etc.
BofA building at the 501 Brannan branch location: seriously ugly and worn-​down. (but parking lot for customers is a plus)
Overall, staff at the location rock, everything else is just alright.

Parking, drive-​up ATM, and personal banker Rebecca Shandrow is super great and stayed past the 6pm cut off time to help me open my business account. I’m a fan.

This is the saddest BofA branch I have ever been to (maybe that’s why it was not reviewed on Unilocal till now — people are embarrassed?)
The good news is location — the building is by 4^th and Brannan, right in the middle of the condo-​owning bank customers as well as all those folks running to and from CalTrain. Also good is the fact that some kind of parking exists — yay, parking!
This is where the good news ends. The place itself is old and in bad need of renovations. A one-​story building is oddly shaped and feels like a church basement with brown floor, beige walls, and beige cubes — I think I got a case of beige by just being there for 20 minutes. 70s nostalgists — quickly go and snap some photos before BofA decides to paint the walls and throw away the squatty little brown desks. While décor should not matter much in a banking institution, this is just depressing and borders on suspicion whether the bank itself is in such pathetic shape that they cannot afford new chairs and a bucket of paint.
Aesthetics aside, they have some staffing issues there — since the branch is on a major commute route, one might guess that 5 PM might be a busy time for the tellers. Unfortunately, only 2 people were at their stations battling with a loooooong line of customers.
So, there you have it. The rest of the experience was not memorable (as it should be — depositing a check is not a big deal), but it does not make me want to bank there at all.