Wells Fargo Bank

I had issues with my banking today and went into the branch. Gil Mejia was amazing to work with. He helped me deal with my situation and fixed the problems I was having. I definitely recommend working with him if you need anything done.

Long story short; I had fraud on my account. I needed to cancel my Debit but, I was leaving for vacation within that week. I walked in & Gil immediately helped, took a total of 15 minutes and I had a new card instant debit card and my official card was on the way. I explained my situation, that I was leaving for vacation he said he would let his manager know so they could see what they could do. I ordered my card on Thursday and received it Monday. Thanks Wells Fargo for not having me stressed out on my vacation.

Worst experience I’ve ever had here. The staff has very bad attitude and you don’t feel that they are trying to help. They either don’t care what you want or push you away.

Probably going to be one of the quicker sources of cash if you’re getting on or off the Caltrain there. Just be ready for the guys asking you for cash that always wait in the nearby Safeway.

A bank is a bank enough said. Fast easy friendly Wells Fargo is everywhere. Bank of America not so much around here haha chase though just as many. Just something to think about if your in the city alot.

I’ve had a lot of extremely poor experiences with Wells Fargo and especially with the branch closest to me in Santa Clara Rivermark which is terrible.
Having said that, the guys at this branch are very good. Professional and friendly and efficient at what they do. In fact, they helped fix a bunch of issues that I had which were primarily perpetrated by the idiots over at the Santa Clara Rivermark branch. Don’t go to Santa Clara branch!!!
I almost left Wells Fargo but the guys at this branch really made things up to me and gave me confidence in Wells Fargo again. I was one day away from switching back to Citibank…

This place is really great. I have only gone to withdraw cash and to close out a loan but they have been really awesome experiences. It is right by caltrain and muni so it is super convenient to get to and that area is one of the nicer ones to walk through in SF. Every time I come in there is practically no customers and a ton of people who look and are very happy to help you. I always tell them what I want to do and they care of it super quick. I don’t know what else I could ask for.

Yes i agree. the manager at this store knows nothing about banking and has made me chose to to go CHASE which is TEN times better. they cant handle big problems when it comes to your finances and they pressure you about opening new accounts. the manager need to get FIRED and they need a new way to getting people to like wells fargo again because they lost me. They were rude! especially the manager. Screw you wells fargo, you lost a customer!

They’re worthless, the manger hides behind the personal bankers (poor guys) didn’t have the professionalism/​motivation to deal with us directly or better yet familiarize themselves with bank policies & get back to us.
Went to the Spear St. branch was in & out under 20 minutes!
Some people just show up for «work»

The entire staff is incredible… Especially, Humberto, Kari, and Annie; if I had all the names of the people who worked there… I would list them all
To the extreme «polar» opposite of hard sell in my opinion— and I’m a «lay down» for anything that’s offered financially that can help my situation. I’m going to ask them to sell me something next time? great idea

My husband and I moved from out of state a few months ago and decided that we finally needed to open a local bank account. Since we had just signed a mortage with Wells Fargo, we thought that we may as well open our account with them. I looked at Unilocal for reviews on the best local branch to work with only to realize that those in our area didn’t have great reviews. So, we decided to just go to the one closest to our home.
To our pleasant surprise, not only was Humberto helpful, but he was truly a pleasure to work with. I read a review saying that they sell you hard on opening more than a basic account so I was prepared to argue with Humberto when we told him we only wanted a checking account and not a savings account. Though Humberto did try to tell us that we had nothing to lose by opening a savings account, I would say it was far from a ‘hard sell’.
I have since returned to the branch when I had to withdraw more than I’m allowed via ATM and was impressed with the level of security needed to make withdrawals. In addition, I found the teller extremely friendly which is very important to me.

Okay, so this review is for Wells Fargo in general but since the events described below happended at this particular brach, they get the crappy review.
As it goes, my husband and I arrived in the US about 18 months ago. We went to WF to open the usual assortment of accounts, checking, savings, credit cards etc. All okay except the credit cards. «You have to get secured credit cards as you dont have a credit rating» we were told. Fair enough. So I collect all the paperwork, take it home, we sign, I return it, hand over the required cash (for each of us) to get secured credit cards. We then spend 12 months following their rule which was — spend on each of your cards, make 12 consecutive timely payments and you can get your cash back and graduate to unsecured cards.
12 months go by, we use and pay the cards off as directed, often paying in full before the due date, you know… just to be certain :) I receive my offer of an unsecured card in the mail, my husband does not. I go down to the branch to enquire and am told that because I enquired 12 months ago, I was made the primary card holder and my husband secondary on my account. This is despite us specially requesting and receiving seperate cards, paying sperate secured amounts, having seperate card numbers and receiving separate statements. Not to mention, that I never signed anything for my husband’s card, nor he for mine.
They proceed to tell me that my husband must suffer through a further 12 months to graduate to an unsecured card of his own. Poor soul!
At this time, I clarify with them that what they are saying is this:
As an unemployed wife with no income, I am eligible for an unsecured credit card but my husband, with a full time position and all the perks of a Silicon Valley income (and the primary visa holder permitting us to be in the country) is not eligible. «Yes» the beam at me…“that’s correct exactly.“
Haaaaaaaaaaaaaaaaaa Haaaaaaaaaaaaaaaaaa, really???
Welll pffffffffft to you WF, Chase gave him one without questions with a decent limit — thank you Chase!
I’d have to say if that’s Wells Fargo policy then I’m laughing all the way to the bank — literally!!! — haa haa :)

Can you say «Hard Sell»? I mean, as a bank branch, they are fine… but don’t open your FIRST Wells Fargo account there. The lady who was opening my account just could NOT get it through her head that I just wanted the most basic account. A place to store money. No I DON’T need some extra service fee so that I can buy stock online straight form the Wells Fargo site. No I DON’T need an extra fancy leather case for my checkbook. It took me a good half hour just to open an account, and it was really only 5 minutes of actual work. The rest of the time was her trying to explain extra options and add-​ons that I might want to have.