Atlas Towing

Needed a tire change on the side of the freeway in the pouring rain. My insurance provider sent Atlas. They arrived quickly and changed my tire in minutes. Friendly and fast.

Had a flat on the highway and called Atlas through my insurance. They had someone there in under 20 minutes. If you’re ever stranded on a dark road, ask them to send Juan. He is AWESOME. The human equivalent of laughing gas when you’re about to get a root canal. Friendly, professional, made the entire ordeal fun and not a nightmare like it was shaping up to be. Thank you for the ride and the conversation!

StAy away from these people…
HORRIBLE Horrible horrible… I call to make a request for a tow. I tell them exact details of my vehicle. They quote me 225.00 to go 9 miles!!! Ridiculously but I AM in need so I agree. The tow truck driver shows up and makes a phone call. Then He says that the new rate would be 410.00!!! wow what a way to take advantage of someone in need… Then I call Marci who gave me the original quote and she decides to hang up on me saying I’m harassing her cause I call to understand why she would change the original rate we agreed upon when she already knew the exact details of my vehicle??? VERY UNPROFESSIONAL. Her reason for changing the rate was «the driver came to asses the situation to get a better idea of what he was towing». What a joke.
Immediately after I called PAYLESS TOWING got quoted 225. Gave him the same info and paid exactly what he said he was going to charge.

«My GPS is running slow»…the answer I get every time I call to inquire where the tow truck is. We cancelled after the longest five hour wait of my life. Bullshit.

Thank you to Marcie for being so helpful when I first called, and Juan (the driver) for taking extra care in getting my ‘custom-​lowered’ Scion xB. No matter whether you are a regular car owner or enthusiast of any make, ATLAS TOWING IS YOUR FRIENDLY, COURTEOUS, and PROFESSIONAL CHOICE. I was with my vehicle for approximately 6 hours, and having gone through two separate towing agencies, first one at wrong location to begin upon the time scheduled, I gave another towing company an opportunity only to realize the lack of knowledge the driver had to handle unique vehicle specifications. The latter lectured it was my mistake for requesting for their service and I was back to square one.
Confidently with thru my insurance, I proactively made an effort in search of and discovered ATLAS TOWING as FRIENDLY, COURTEOUS, EXPERIENCED AND DEFINITELY PROFESSIONAL!!!
THANK YOU VERY MUCH MARCIE AND JUAN!
I look forward to a great relationship with your organization in future care of my vehicles and I will recommend you to ANYONE, and EVERYONE!!! — Apollo J

Broke down with my coworkers in the car, fortunately we weren’t on the freeway yet. Called, truck within 30 mins towed to my friends house for repair. What bad luck, that same week, driving my friends car, locked the keys in the car, had to be at training in 45 mins. Forget about the car, training and this dream job was more important. Left the car with keys on the seat. Atlas road service got there and delivered the keys to me. Great service, quick and professional.

DON’T DO IT! I called them, made an appointment to meet them the following morning between 9 – 10 am at my car that needed to be towed to my mechanic. The next day came, I waited till 10:15 am, called them and the man on the phone said «oh, we can’t do it!» That’s it!!! I asked when was he going to call me to tell me… I had already waited over an hour. He said «sorry.» NO service and BAD customer service.

Horrible horrible service. Been waiting for 4 hours for tow. This lady I talked to has very bad attitude and she is no where near sorry when she apologize. Don’t ever get service from this company. All they will tell you is wait

I work for one of the largest and oldest emergency and insurance automotive companies in the United States. It has been over three years since I began working with this amazing company and their friendly, professional, caring and knowledgeable staff continue to «set the bar.»
This industry can at times leave you scratching your head when trying to recover a vehicle for an owner and Atlas Towing has always been up for the challenge. From removing a vehicle with no tires or rims that is in a low clearance parking garage in San Francisco, to sending a crane to extract a vehicle that decided to fly off of a 3-​story parking garage, through 3 homes and land in the back yard of a 4^th who was unfortunately hosting a wedding in said back yard, to hoisting a vehicle up a 300 FT cliff, to sending divers to recover a vehicle that is submerged in 12 feet of murky water.
Reasonably priced. Reliable. Knowledgeable. Extraction Magicians!
Dennis, Matt, Cindy, Janine, Renee — Thank you!

I had my 75 Porsche 911 Towed today on 4÷20÷15 and the driver that came out with the flatbed was awesome! My car is low to the ground due to a front spoiler and he took extra care to make sure my car made it home safe. 2 thumbs up!
Here is a picture of the driver… THANK YOU!!!

Four old ladies in a car going north on 280 near Redwood City. Hit a deer, a big freakin’ deer, going about 70 miles an hour. Took out the deer and the front of my car. Omar arrived, was wonderful, kind, helpful and quiet on the drive to a shop in Daly City at midnight. He managed to get my car locked and safe. Thank you, Omar and Atlas!

Horrible experience with this company. I had a blowout on the freeway… I was told tow truck would be there in an hour, he arrived in an angry mood two hours later; totally rude, hostile and threatening. I started thinking what if my daughter had been driving my car that day? I would fear for her safety with the mentality of my driver; this guy had a real criminal presence and my guess is they hire ex– cons. I phoned afterwards to talk to a manager and was told no one was available but they would take my name and number and call me back. Never received a call.

My roadside assistance provider called this company after I reported that my car wouldn’t start. They informed Atlas that it was a jumpstart call with possible tow, since I told them I didn’t think it was my battery. After an hour wait, a service truck showed up. It wasn’t the battery, and since he couldn’t tow, he said he would have to call for a tow truck. I contacted roadside assistance to confirm that a call had been placed, and they said that Atlas told them their guy was still with me and would tow my car. So they were either lying or didn’t have a clue. After I set the record straight, roadside assistance confirmed that they requested a tow for me and that it would be there in 45 minutes. I called Atlas 45 minutes later and the dispatcher said that I was next in line and it would be another 30 minutes. After another 45 minutes, an Atlas employee showed up with jumper cables. When I explained the situation, he informed me that he didn’t have the right truck to tow me. Both employees who showed up were pleasant and professional, but dispatch seems to be completely inept. I had my roadside assistance request a different company.

I had a flat tire and my insurance company arranged for them to come change it. Geico quoted me an hour for a truck to reach me but someone was here in about 40 minutes. The tire change itself took only about 15 minutes. The service guy was polite and efficient, he even showed me where a nail had punctured my tire and let me know it could be repaired. Overall, a very positive experience!

Well…
Let’s just say …
I had contact with a tow company
Who I won’t name …
Yes they were a subcontractor for my insurance company…
But utterly incompetent …
I have a color… stamped concrete driveway …
And they sent a huge flat bed with a less than competent driver …
Who was gonna drag my car across my driveway… with a floor jack into position …
REALLY ?
So of course I was quick to point out that if he damaged my driveway I would hold them responsible
So he finally says I can’t tow it and leaves
I Call my ins co they begrudgingly offer to call
ATLAS TOWING …
Dennis called to offer his services not a standard
AAA… TOWER… BUT A FIXER !!!
THEY CALL DENNIS FOR THE HARD ONES …
Dennis says that he will send his best driver …
BERNARD …
As professional as you could possibly be …
Walked me through the process …
Explained to me what he was going to do and when …
Did exactly what he said he was going to do …
Came in with a wheel lift carefully maneuvered my car out if my driveway …
WITHOUT DAMAGING MY DRIVEWAY WHAT SO EVER !!!
Winning …
that’s what
ATLAS DOES !!!
TRUE PROFESSIONALS !!!
Thank you !!!

I’ve used Atlas Towing several times in the past. They have always been curtious and they always show up within the given time. However, what really makes me give them 5 stars is their patience. I called two days in a row to get a tow that I unintentionally had to cancel half an hour later. Cindy was the one who answered both times and was much nicer to me than I would have been. So 5 stars to Atlas Towing and 5 stars to Cindy

The agent from my insurance company told me they would be at the location where my truck broke down in roughly 45 mins time.
They were there in 10 mins. Stellar and fast service. Will definitely get my business from now on.

Worst towing company in the bay area. I just needed a jump. After I called to see where they were after an hour’s wait, they reassigned my truck to someone else and extended my time. Still waiting… don’t bother

Needed a tow after getting rear ended. Arranged with dealer to accept car. Driver (very nice guy) was instructed by his manager to take my car back to their lot, and not the dealer as I had arranged and agreed with Geico. Got the manager on the phone. He said that they have been doing this 7 days/​week for years and they know best… That dealers don’t accept cars on weekends. Basically they chose to ignore what their customer was asking. I was able to accompany driver to the dealer, and the dealer readily accepted my car. Getting rear ended was unfortunate. Having to deal with the atlas manager was irritating and unfortunate.

Bike stranded on the highway, Geico puts me in touch with those guys telling me it is going to $ 80 — Once I talked to the guys, all of a sudden it turns into $ 150, cuz they didn;t know it was a motorcycle… Geico might have fucked up… Not sure what to think — i didn’t have the choice anyway.
I managed to get it out of the highway with the help of CHP — so they come pick me up in the city and they still charge me full $ 150 when other tow companies charge $ 65 for in-​city tow.
Very easy to ripoff people when you are their last resort.