Public Storage

Bayo and his staff were excellent. Went above and beyond to help me understand the storage logistics — locks, security, access, and everything else.

I originally had a space at the Public Storage facility in downtown many years ago. When they built the facility on Evans Street they moved me into the then beautiful new space. Over the years I used Public Storage more than once. In 2011 I moved my studio and my art into two spaces in the Evans Street location. In 2013 I rented an additional space just for my art. Last year the quality of upkeep and maintenance went down the tubes. Not only is the place ratty and dirty, but I was robbed THREE times! One of my three units was broken into twice. There are no cameras monitoring either of the spaces that were broken into and the security doors on the outside of the building are not maintained adequately. I lost fifteen pieces of sculpture. Even though it is an onerous task to do so, I am currently looking for an alternative storage facility as I no longer trust the management of the Evans Street facility. Not only all of this nonsense, but the rates for my units just keeps increasing while the facility and service deteriorates. Buyer beware here!

Conrado is awesome. Good building overall, but PS should put some money into keeping it maintained. Good location just south of downtown with easy access from the highway.
I had seen two other storage buildings before this one and they both had people using the units as day-​time residences, which is a sad reality in SF. This one did not, and I get the sense that the staff is on the up and up. Five stars on a scale curved for SF.

Bayo’s unique management style and his uncanny attention to detail, coupled with his outstanding customer service, places the Marin/​Evans Street Public Storage facility as the safest and best facility in San Francisco to secure your valuables.

Great spacious place to store my belongings. Bayo was very professional and helpful. H e is also ver knowledgable about the storage business.

The people in the office are nice, but the Public Storage management doesn’t support them. There are broken doors, broken lights, rodents, a leaking roof… none of it was addressed by the corporate management. The local manager has no authority to fix anything. All maintenance must be approved by the district manager, who regularly promised improvements, but none ever materialized. But they raised my rates a huge amount every 6 months like clockwork. Now there have been a series of break-​ins. Avoid Public Storage.

Bayo and Conrado were pleasant and efficient. The unit was clean. I’ve used this location in the past and have always been pleased with the service — five stars for the guys up front.

Conrado and Ai-​ana were crazy helpful and smart. simply to work with. I am temporarily handicapped from a motorcycle accident and they went above and beyond in a fun professional manner to get me squared away. You’re lucky to get these two awesome awesome invaluable employees if you come here.

We chose the unit for location to our home in the city. It allows us easy access to the items we may need. When we were choosing the unit, the interaction with Bayo was a plus. He was extremely helpful. We had movers with a large truck and they were able to park and unload our items without having to make arrangements. I am pleased with our choice and knowing Bayo is there if we need assistance.

Units and facilities mostly clean. Bayo was very helpful on the day I signed the contract. Showed me many units, and was patient in answering my questions. Good overall experience.

Bayo and Conrado gave me 5 star treatment from the first initial contact telephone call to giving me a free small box as I walked out the door with my key to my new storage. The location is great for easy access to both highways — really top notch service and accommodations… Thank you both… much appreciated.

5 stars for service
3 stars for everything else
Bayo and Conrado were both very helpful and nice. They were able to calm me down and I in turn did not cancel my unit
This location has had a lot of trouble with break-​ins but they supposedly fixed the doors that were allowing the thefts
We’ll see

When I arrived at Public Storage at 2090 Evans, I was greeted by a man with a beautiful smile, an open heart, and most importantly, no judgement. Bayo was friendly, knowledgeable, informative, professional and fast. We were registered and out of there in 10 minutes! Seriously! He even took the time to show me 3 different choices of lockers, including the price, size and location. I even bought the monthly insurance for $ 15/​month, covers unto $ 5000 incase of fire, theft, damage, etc.
I love my storage locker! It has hardwood floors, high ceilings and skylights. You can rent a flatbed dolly for free! You just need to leave your driver’s license. The facility is very clean and well lit. The best part is you have access from 6am to 9pm. Note to self: You can only use the dolly during Office hours from 10am to 6pm so be sure to give yourself plenty of time to load and unload your items before 6pm, otherwise, the office keeps your license overnight as collateral so you will return the dolly in the morning.
Big thank you to Bayo. You make my day every time I see you!
Happy Organizing!

My unit was broken into and I had items stolen. Several other units had been broken into at the same time, including one tenant whose unit had been broken into multiple times before.
Even though they will claim they have security doors that require a passcode to enter, the doors have been broken for years and can easily be pushed open. One even stands open at all times, day and night. When my unit was broken into, the flimsy grate on the roof of my unit was clipped. The management promised me it would be fixed in a couple of days. Months later it still had not been fixed. The security door was still broken. I came in recently and found several units had been broken into (again.) I called the district manager and never heard back. I had my lawyer write a letter and they never responded. You should not store anything you care about here. This place is horribly insecure and the management shows no signs of concern or any effort to implement even the security claims they make. They have break-​ins regularly and make no effort to secure the property.
I have since moved to a more secure storage location (not public storage) and I can’t believe how much better the service is and how much better the physical security is.

Once again Conrado and Bayo has proven their customer service skills. Good job guys, keep it up!
God bless you both.

CONRADO, Store 8 039
Conrado was extremely helpful and patient with my specific needs, and make it possible to store my tiny trailer which I had a hard time finding a place for in smaller other locations. Wish there were more people like this guy in the city.

Not storage in this place I lost all my stuff they opened my unit they pushed the door frame and open the door
My unit had the lock that they sell you at the rental place… this place has a lots of breaking for the last 3 years and they haven’t fixed the problem
I’m putting my writing review so doesn’t happen to you

bayo was very helpful and friendly. he walked us to our storage unit and made sure we were completely satisfied. bayo generously explained various options as well. thanks for making us feel that our belongings r safe and secure.

I wish I knew the name of the gal that helped us sign our lease on ¹¹⁄₁₅ because she was fabulous. She was there alone, having a rough day and about to go on her lunch break when we showed up. But instead of being grumpy and frustrated with us she was funny and patient and thorough! We were chatting with her and laughing the whole time. I would definitely give customer service 5+ stars.
One star off because the facilities are a bit funky and maze like. To check out a dolly you have to park, walk all the way around the building to the office and then all the way back around to your unit. It’s a pain and you can only borrow a dolly during office hours. But all in all, conditions are clean and safe enough and they have the cheapest rates around for a storage unit!

Conrado made sure I understood every little detail when signing up for a storage. He was clear about extra charges as his job requires him to be. I got the storage I needed at a fair price, and was on my way.