American Airlines

DO NOT FLY WITH THEM. I cannot stress this enough. I wish I could give American Airlines 0 stars. First of all, I had to pay a 25 dollar bag check fee, which I have not had to do for any other airline when checking just one bag. That is fine, but I expect that fee to ensure that my bag arrives to my destination at the same time as I do. American Airlines lost my bag and sent it from my hometown to my destination, then BACK to my hometown immediately after landing, which makes absolutely no sense whatsoever. On top of that, I was «helped» by rude, unprofessional employees who flat out lied to my face about what happened to my bag and where it was (they told me it was leaving my hometown 5 minutes after my flight had landed, but really it was leaving THE AIRPORT I HAD ALREADY FLOWN TO on its way BACK to my hometown). You would think at this point they would refund me the $ 25 fee immediately, right? NOPE. They want me to fill out some form on their website before they will even consider giving my money back. Not worth my time, especially when my stupid refund probably wouldn’t arrive in the mail for another six weeks. As if that wasn’t bad enough, when I talked to another attendant to confirm they truly had located my bag, she told me I would have to wait until the next morning to get my bag delivered, even though it was supposed to arrive in the airport of my destination at 6:30 pm. I’m sorry, but this is unacceptable. Terrible, TERRIBLE customer service! They treated me like my missing bag was not their problem and as though it were MY fault. No one was willing to take responsibility. I had to return to the airport at 6:30 to pick up my bag from the carousel, because they told me they were going to send it out on the carousel before processing it, leaving it out there for just anyone to take! I was completely livid at how this situation was handled. Of course, no one was willing to accept my refund request for the $ 80 in cab fees I spent to and from the airport even though THEY were the ones who wouldn’t deliver my bag on time. Apparently, even though I told them I had picked up my bag, they were still unprofessional idiots who had no idea what they were doing, since I got a sassy, angry phone call 6 days later from someone telling me I «didn’t pick up my bag when I was supposed to» (???), it was «sitting right next to her» and they «had no idea what to do with it.» No greeting, no sorry we lost your bag, just putting me completely at fault for not picking it up! Not to mention the fact that they were the ones that screwed up yet again, and some poor soul probably thought his bag was lost when really the airline thought it was mine. Unbelievable. You can be damn sure I will never give another penny of my money to AA again, and I will convince everyone I know to follow suit.

I’ve experienced MUCH better. Pros: On time arrival. Special Agent tried to assign a better seat for my elderly mother, who has dementia, but that did not materialize. Cons: Rude check in agent, terrible coffee, 5.5 hour flight and flight attendants only came down aisle twice to serve complimentary drink and some tasteless biscuit. Dismal. Ticket prices were not cheap but the level of service sure was.

This is the WORST airline I have ever been on! Their motto is to be committed to good customer service and they have the worst customer service I have experienced and the worst employees. I will never fly this airline again. In the same week, they made me miss my connection for an flight where I had to be home the next morning for a family event I could not miss. They said they had no other flights they could reroute to until later the NEXT day. Luckily I found out from a girl on the plane that there was a flight into a nearby airport that I could then drive home to from. Now, I am sitting stuck on a plane for the next few hours and will miss my connection again! They have NO customer service skills and treat their customers horribly. Again, I will never fly here. I’d rather fly frontier and pay for a carry on than deal with this horrible service. Also, I don’t know how to attach the picture, but at the Nashville airport I witnessed one of their employees call the cops on a customer — he wasn’t being rude, he was firmly asking for a refund that he deserved and the employee was so rude! The police were completely on the customer’s side– how embarrassing for American Airlines! Today, in San Francisco, I witnessed the woman checking customers in at the gate discriminate against those of other races– making them sit down and wait longer and making them check that there backpacks were the correct size. Again, how embarrassing for American Airlines. They have permanently gone on my blacklist as well as everyone that I can let know about how bad their service again.

Never never again… customer service is horrible. gave my parents the run around… had them show up at 5 am at the airport and expect them to pay $ 1,000 for a one way trip from vermont to San Francisco… talked to 2 different customer service representatives and they didn’t bother putting notes of my previous messages… hence at the airport front desk said he couldn’t make adjustments and honor the flight change price. So I booked a one way with another airlines online for $ 239. Never trust american airlines… if they were more honest with their customers. .or charge the average rate they could have gotten another sale… but instead they got greedy over our desperation… so too bad.

The worst Air travel experience I’ve had in years. From the 3 hour delay due to not having a plane then not having flight crew to the paying extra for extended legroom and priority boarding to learning that you are sitting in one of 4 seats without a TV. Sorry Jet Blue I’ll never cheat on you again!

It all started when I got the Pre TSA check mark on my ticket. That made my day. My security line was… okay. It seemed that the other, regular line seemed short also! As I approached the security person with paper boarding pass in hand, she took it and placed it on her machine and… IT WAS RED! She tried it twice but always red. Thus I had to go back to the kiosk where an AA employee assisted me. No problem. I finally went through to the gate. The area is quite spacious but I could not find an electric outlet for my phone! I finally found a charging station and stayed there a while. But discovered a few gates down was a desk type charging/​computer area with lots of outlets.
Since I got the lesser priced ticket, I was pleased to be in boarding group 2, but there must have been about four other types of groups before me without numbers so that group 2 had a long wait. Finally I got to my seat and we had about a ½ hour wait for other planes to take off before us. We finally took off! The seats were okay, no rips/​stains/​dirt or holes. I decided to pay for a premium movie… didn’t work! So I called the attendant and told her. She tried to fix it, then several times more my monitor didn’t work and I called them (they even went out of their way to come to me to see how everything was! They even tried to comp the movie and it still didn’t work) Finally they agreed nothing would help and they offered me several food/​drink items. The rest of the flight was uneventful, I watched a free movie «The Martian».
The attendants came down the aisle two times to serve drinks and pretzels, once for food purchases and several times for garbage collection.
Overall it was an okay experience. Nothing special really happened. The attendants were nice, they did their job, the flight left a little late but we arrived on time and the bag of pretzels was a nice extra.
I recommend American Airlines for an okay flight.

We paid for first class ticket, they bumped us with out refund into coach. And they think we should just be happy with it. I miss US air so very very much.

Just completed a 12,500 advantage platinum challenge but they did not give it me after paying $ 200 and being given misinformation 4 times over the phone that Iberia and Alaska miles counted :(I even showed them where the information was incorrect on their webpage. Shocking that they did not honor the challenge after giving me wrong information as to which flights counted.

So, bought a simple ticket from California to Arizona for a conference. They changed the day of the conference, so I had to change our ticket. $ 200 each for change fee… almost as much as ticket. Sent an e-​mail to customer service, never received a reply. My husband now has obligation and tried to cancel or pay transfer fee so that someone else could attend conference. They will not transfer, even for a fee and they will CHARGE ME ANOTHER $ 200 to cancel ticket for next month. What is the reason I ask? «It’s in the rules and regulations». Ok, what is the reason for the rule??? The reason is: corporate greed and ‘because they can’. No inkling of human decency and robotic customer service representative. If I can help it, I will NOT fly on American Airlines ever again… go Southwest!

Norma from the check in was super rude. She first was rude because I showed her my spousal military ID and said that I needed my husband ID for a free bag check in. The bag check in didn’t concern me because I knew I had to pay. Secondly, she asked me specifically HOW MANY BAGS am I checking in, and I said only ONE. She said bags nothing else. And once I gave her the bag, I gave her the car seat too and she started to argue saying that I said One bag check in…
Well lady… You specifically said How many bags am I checking … And trying to be mad because I have a car seat too? It doesn’t take that long to go back to your computer and added a car seat in there…
HORRIBLE SERVICE FROM THIS LADY AND TOTALLY DISAPPOINTED.
If there was an option to not give any star, I wouldn’t. Never again am I going to fly with AMERICAN AIRLINES

And now I know why I haven’t flown American in so long. When we were in Tampa at the American Airlines check in counter we realized after almost an hour of waiting there that American had closed that check in counter and opened another on the other side of the airport. There was no sign at the first counter stating that they had moved. We only discovered this because after waiting an hour we decided to go ask around. We weren’t the only people that we were waiting either.
Then it was the actual plane and the customer service. The planes have no TVs… nothing. Our flight was from Charlotte to San Francisco and all we got was 1 drink and a pack of biscoff cookies. We were STARVING. The customer service on the plane and at the check in counter was horrible.

This is the worst of all of the major carriers. If only you got a price break that reflected the quality of the airline. The planes are really dumpy and dingy. The stewardesses are not friendly. The flights are rarely on time. Delta and United offer you free entertainment options on your mobile device/​tablet using the same platform (gogo) — some free older movies and tv shows, not American though. During the drink service yesterday the woman in front of me asked for coffee — pretty standard — the stewardess didn’t even make eye contact with her and said «We don’t have coffee.» Seriously, really bad.

This airline keeps getting worse!
Between the incompetent people at the baggage check and the gate people — of course let’s not forget their frequent flyer program — it won’t be long before we all start switching to a different airline!

If I could give a negative, I would. Since before the merger I guess they never were about being competent, customer-​oriented, and above all, fair.
Since getting married I submitted my marriage certificate and passport reflecting my married name, which AA managed to enter incorrectly into my record. Rather than just correcting it or directing me to whomever can, I get a multiple run around, and IT help person actually hangs up (presumably a poorly paid, undertrained teenager thousands of miles away) on me after I refuse to accept his ‘just pay the $ 40 phone reservations booking fee and get over it’ attitude. If phone booking is all that is posdible, in order that my ticket issued reflects my correct name (since it requires manually retuning the incorrect part of my name,) how is that MY responsibility to pay $ 40 phone booking fee? Was I responsible for the mistake that rendered web booking option moot in the first place?
This is where businesses like Groupon and Enterprise and others really stand out. Refund or waivers get issued according to what’s common-​sense fair and right.
This airline has done nerve to demand with attitude to dish out money on top of patience to accommodate staff incompetence. Am I your biatch? Don’t think so. Good bye and a business with this cut throat cheapskates culture will not go far. Cancelling AA credit card as well. Sure every one makes mistakes but how you choose to resolve them speaks volumes about what you are really worth in their eyes.

I generally try to stay away from the larger carriers because they are generally pretty bad. Had to fly with AA on a business trip out of Oakland International (atrocious in it’s own right) and was able to experience the nonsense of AA. I’m not sure if they train their employees to be completely unintelligible over the PA but it didn’t matter if we were waiting to get on the plane or in the plane — it sounded like a the adults from the Peanuts cartoon.
Dirty plane didn’t help.

I’ve flown with AA three times now, and I don’t have any major complaints. Why the three stars you ask? Well… on my most recent flight SFO to PHX the airplane was SUPER ghetto. The seats were fraying and falling apart, seat tray was gross and sticky, and one of my arm rests didn’t work. Weren’t they supposed to be upgrading their fleet? Another reason for three stars, $ 25 for one checked bag. Yikes. For short haul flights, I would say that AA isn’t so bad (they do offer some killer deals), but I definitely would not take a long haul flight with them.

Great flight, great staff, seats were comfortable. The flight was on time, it was smooth, and everything was great!

No plugs on the planes from SFO to CLT?!? This flight is five hours — any decent airline should have plugs! Having lived in CLT for almost two years, I know American can be so much better. Sad to see that they spent money on painting the planes without modernizing the interiors.

This is a copy of my review of AA in the Chicago area — home.
I think airlines are like cell phone service — you can always find someone with a horror story or just a general dislike. Now Sprint and Spirit Airlines both really truly emphatically suck. But all the other carriers, cell service or air, are pretty good. American I think is a little better than good. I like ‘em better than United. Why? It’s hard to articulate. The planes tend to be decked out a little nicer, I think I like their website better, I used to rack up miles 2009 and prior in my corporate traveling former life.
I just flew SFO to ORD on a very modern decked out 737 and snapped a pic of its glowing blue mood lit ceiling and a (large, hardly fit the aisle… but that could be any airline nowadays in the US… not so in Europe or Asia!) flight attendant came over and said I had to delete the photo. Now I know freedoms are disappearing at a rate faster than people say the word «freedom» in America but I was incredulous at this one. But turns out it’s their private property and you can take a selfie or personal photo but no photos of «equipment, procedures, or other people.» Remember that when someone has an airborne meltdown and you masses pull out your phones to shoot your crummy vertical video of it.

We flew American from SFO to Madrid, with a connection in Dallas. For some weird reason, AA was the operator with codeshare with British Airways. I tried booking British Airways all the way through. Our experience was 5 stars with returning from Spain, on the Barcelona-​London-​SFO route using BA. However, 2-​stars on the AA route going to Spain.
My main gripe is the delay on the runway before takeoff. They announced that because the total cargo exceeded the plane’s weight limit they had to remove some stuff and finish paperwork. Luckily we had a 1.5-hr layover but it would have been more stressful for travelers with 1 hr or less for connections.
The other gripe is their video system — it worked fine with 30% into the movie and then poof, system crash and reboot. Annoying! Food was also unremarkable. Service from attendants was OK.
I’m grateful that AA got us to Spain safely. However, rating our flying experience in terms of amenities I think they lag behind all other Airlines I use, including United, so 2 stars.