Sunglass Hut

The BEST SERVICE EVER. The manager and staffs are so helpful. The manager sincerely went extra miles to accommodate our needs so we ended up buying 8 sunglasses just because of their extraordinary services.

I bought my prada glasses online, and went to have them tightened… The nice gentleman advised me that they weren’t up to par, and they exchanged them for me! (They were within 90 days).
Then my son hit his head on accident while walking and they brought him a cold water to put on his little head
AND offered to tighten and clean my husband’s glasses while we waited for the exchange!
Nice work everyone!

Worst customer service, very unhelpful people. The manager was literally yelling instead of being courteous. I had bought two sunglasses from this store– both quite expensive brands but going forward i would never buy anything from this store.
Extremely rude lady manager at store. Save your money fellas– go buy your expensive sunglasses from some place else where you expect some quality customer service if you run into issues.

The employees here must think that we are all broke bums like they are Went in to kill a few minutes while the lady was shopping next door and was literally followed around a crowded store by one of thirsty, used car salesmen that occupy this retail establishment. Buy online, or another store with less desperate employees.

Went in for a glasses wash… Cute guy originally from Ohio helped me out. Quick wash, convo & out the door. Thanks Guys !

Corinne Skaggs is the Best, her staff is a well oiled machine and helped me to perfection. The connection we made from the second I opened the door until the moment I left was amazing. — music was the right volume, store was clean, and everyone was well dressed and professional

Terrible service. I called and asked for something to be put aside for me to pick up. Drive all the way here, paid for parking… And they sold the sunglasses. No apology etc. will never buy from sunglass hut again.

Dina!!! How fun can u be. After trying on 100 glasses with her we finally picked a pair of Versachi’s! But waited and came back and Chase was there — could you be cuter? And so helpful — he was very precise in the decision of which pair had which benefits and looked the best. I was very impressed with both employees. In addition, the return and damage policy makes the extra expense worth it. One year and you can exchange for another pair at 50%. How cool is that

Josh was really nice and helpful! So was the woman standing at the front door. Will definitely buy sunglasses from them when I want another pair.

They might have a lot of sunglasses but they need to learn to back the F up when you are trying to shop!
I get it to ask one time if you need anything and welcome you into the store, but to fallow you step by step and try to keep talking to us even when we are cutting her off until I have to actually tell the girl to just let us shop on our own. Jeez teach some sales skills to your employees! They sock and annoy the hell out of customers

The employees must work on commission because as soon as we entered we were chatted up by a person «Where are you from?» «Where is that?» and he then followed us around as we browsed the selection. There is a large selection of pricey sun glasses. My husband just needed a utilitarian pair to replace some old broken ones. We both felt a bit uncomfortable and under pressure to buy, so we left. Bought a pair for ¼th of the cheapest price a few blocks away at REI.

Came in here to return a pair of tiffany and co sunglasses that I bought at another location and the guy helping me took forever to return the damn sunglasses. The DMV works faster then this guy. He was incompetent and slow as a turtle. I bought chanel sunglasses and decided to return these, which I didn’t even wear and he was examining it trying to find something wrong with it so I can’t return it. This store has unbelievably terrible customer service. THEY SUCK!!!

Biggest Sunglass Hut I’ve ever been in. Great staff and plenty of them too. The prices were outrageous so we didn’t buy. Tried to get my wife to spoil herself but she didn’t feel the prices reflect the product.
They do have a great tiny little stand with about a dozen of glasses that are on sale and would warrant a visit to check out so if you are in the area, visit and ask for the sale stand.

Great sales man
courteous staff
variety of sunglasses in various price range
try out your fit before you buy
great location
no pressure to buy

Great customer service! Even if you don’t buy anything they can clean your glasses in their cool ultrasonic cleaner. Always a good place to stop by at 3^rd street.

I went in the store looking for some glasses the specific glasses at first I was help right away by young lady I describe the glasses I wanted she went to the back to go get her iPad to show me that catalog right before she came back she asked a customer if he needed help which took 5 minutes at least of them talking and her trying to help him clearly didn’t bother coming back to me and I left maybe just the way I look or something but I was seriously going to buy a pair glasses well horrible customer service if you know you have a potential customer why are going to ask somebody else if they need help I’m assuming she was attracted to him

I didn’t know that carrying 2 bags (purse and obvious baby bag) screamed, «THIEF!» I felt so violated as a sales associate was breathing over my shoulder that I couldn’t even focus on the selection. I was actually looking for a specific pair of D&G sunglasses I saw online. They just lost out on a $ 250 sale.

Do us all. Favor and just close this store. It’s filled with rude stucked up sale associates that don’t do shit. I went in asking if they can adjust my sunglasses for me because it is free of charge and the lady with the injected lips straight up said «uhmm no» and I said when are you free and she maybe 10 or 15 minutes” she wasn’t even doing anything but standing there trying to look half decent. If I could give no stars I would.

I came here before, only to be ignored or not helped as much as I am in other stores.
Yesterday at morning, I arrived here hoping to make a purchase. Sunglass Hut was supposed to open at 10am, but I came pretty early. The door was locked but I had to ask when they were going to open, as they didn’t even had their schedule anywhere I can see it. One of the clerks saw me and signaled to me with his hands that the store will open at 10, so I went to a different store until then. Once I came back, the clerks were still over 10 minutes late opening the store. They obviously saw me but they ignored me, so a bit after, I knocked the door a bit to get their attention. They looked back again, and then proceeded to do what they were doing. I never had been to a boutique where the clerks see you and then completely disregard you, especially when they’re the ones 30 minutes late opening the store.
At least they can acknowledge me by coming up to me in person and apologizing for the inconvenience. That’s how proper customer service is. If the people who work at this place can’t even offer basic courtesy, what’s the chance of them treating their customers any better in-​store? What a terrible service. I left and got excellent service elsewhere.

I was a bit surprised that my replacement lenses were actually cheaper here than compared to the other Sunglass Hut’s. I mean this place is all touristy, but for whatever reason they had in stock my lenses and it was cheaper… score!
And compared to the other Sunglass Hut stores, this place seemed to be a lot bigger; chairs for those bored to sit and wait and pretty much has a better design as well.
So if you’re doing your touristy 3^rd Street Promenade visit and you’re looking for some really cool glasses, where the customer service is pretty decent despite having to see tourists on a daily basis kind of deal, then, yah, I would probably drop on by to check out the store.
Oh, they also have this little photographic machine where you can take your own picture and wear any sunglass in the store and you can just email it to yourself when your done… and it’s free!