Sleep N Aire Mattress Factory

Never shop here. Worst customer service by the sales rep. Henry. They missed 2 delivery dates & lie about the reasons as to why
Not much more say… This place is not about the customers.

After a lot of online research on mattresses for extra tall teens and a visit to another mattress factory store, and a regular mattress store front I went here to have two 84-​inch twin mattresses made. There was a glitch with one mattress not being made/​delivered on time and this problem was solved creatively with a substitute mattress, which was a reasonable and fast solution. The originally-​ordered mattress came the next day. The speed in making and delivering very high quality mattresses was exceptional. The mattresses are dreamy. I will purchase any next mattress here.

We ordered a custom mattress from Sleep n Aire for an old family heirloom bed frame, which is a strange dimension — and the entire process was simple, hassle-​free, less expensive than I’d presumed, and super fast. Ariz and Henry were wonderful to work with, and my 5-​year old loves her ‘new’ big girl bed! It is comfy and perfectly fit — thanks Sleep N Aire!

Can I give negative stars? Horrible service. I ordered a mattress weeks in advance to be delivered to my new home, which I’m in the process of moving into this week. They told me the delivery window would be between the hours of 12pm-​3pm. Not ideal, but understandable. I called the day of at around 11am to make sure it was still coming between these times, and the person on the other end reassured me it would be there. I drove to my empty new house at 12. At 3pm, I called and asked if the mattress would be delivered soon. The person on the phone said it would be here within the next 40 minutes. Called again at 4pm five times, and no one picked up the line, even though apparently it’s open until 7pm. The driver finally contacted me at 4:30 and said he’d be here «in an hour,» saying he had just picked up the bed. Just picked it up?! I’ve wasted my ENTIRE day waiting around for this mattress and I’m going to be in massive traffic when I return home. They haven’t even apologized for this despicable treatment.

Let me say first, and I don’t think I’m alone here, I dread mattress shopping. And mattresses in general. Mattresses and clowns, scary. But I had an experience at Sleep n Aire that has dramatically diminished my fears.
Firstly when you walk in, it’s chill. You don’t have someone following you around the store feeding you really insincere compliments. Ariz was our sales rep and he was friendly, knowledgeable, and just cool. He had the perfect mix of all three of those things to put us at ease and also convince us, without a hard sell, which way to go with buying a new mattress.
I’m a potentially huge problem case for mattress salesman, in fact their worst nightmare. I’ve had so many orthopedic surgeries, back injuries with ongoing damage. So nothing really works for me to be honest. That said, I still need to find a solution for a comfortable night sleep. Years ago I got sucked into buying an expensive crappy mattress from the fine folks (not) at Ortho mattress. They delivered the wrong mattress, never made good on it and I essentially had to eat it. So going to replace this, finally was a big deal for me.
I did my research, sort of but Ariz was really helpful and honest with filling in the gaps. We ended up getting a latex mattress and they had a really cost efficient promo going on that made it affordable.
The delivery process was seamless. And the delivery guys were super cool and took a look at my existing box spring and gave me an honest opinion on whether I needed to replace it, I didn’t. Ariz had told me this too but had offered an option of COD if I wanted to last minute.
The mattress is pretty firm, gotta be honest, and that’s a little much for me so I’ve kept my mattress topper that I previously had. But in doing all my research and talking to my orthopedic I’ve come to the conclusion that a firmer latex mattress will ultimately be better for my back. It’s taking some getting used to so my 5 star rating is really focused on their customer service, cost-​effective, delivery experience and the overall quality of the mattress.
So if you’re afraid like I am of clowns and mattresses, or maybe just mattresses, and need to purchase a new one, I highly recommend a visit to Sleep n Aire.

Can;t say enough positive things about our recent purchase of adjustable beds and mattresses from this store. Worked with peter and he is, without a doubt, one of the best customer focused people i have ever dealt with.
Did some research on line and visited a couple of chain stores to get an idea of what we wanted. Then spoke to Peter who provided his recommendations. No effort to up sell, in fact he recommended basic adjustable and some unbelievable mattresses made in italy. He answered all our questions, provided outstanding pricing, and kept us continually informed every step of the way of the process, from order placement to delivery.
When they delivered the beds and mattresses, showed up on time as promised, moved a couple of beds for us and set up the new ones and explained how they work.
i have a real passion for customer service and my mantra is «Do What you Say” peter and his team achieved that every step of the way. i will recommend them to anyone looking for a top quality bed at a very competitive price.
Thanks peter

I found the store after doing some searching online and it was the first place I went to during my mattress search.
We got a great deal from this store on a king mattress, and even better was in and out within half an hour. After several months of owning and sleeping on the king mattress, box spring and frame we got from these guys I can truly say its super comfortable. I also love that its family/​locally owned.

Mattress buying is an overwhelming experience! After a lot of research we decided our preference was to purchase a latex mattress.
First I went to a few different stores including a large mattress store and a large department store. Not only did I not find a mattress that I felt was comfortable (everything being too hard or too soft), the sales tactics were insufferable. You also see quickly that the big name brands charge an arm and a leg for sub-​par materials.
I read about Sleep N Aire on a website and decided to stop by and check it out. The salesman was extremely helpful and we ended up purchasing a king latex mattress. Saved some $ by opting for the foam core vs. all latex.
It was a little bit scary to purchase a mattress that is final sale. But we were assured that if it was too firm or too soft they could alter it for a reasonable cost.
Anyhow, we love our bed! It took a few days of getting used to for me. I am accustomed to sleeping on memory foam and my back felt a bit sore for the first week. But now I am sleeping very comfortably and am so happy with the purchase. Highly recommended.

Purchased a mattress and sofa here. The mattress is one of the best I ever had. Price was also much better then the large factory stores. Sofa came out great too. Thanks. Easy street parking right out in front.

Spent almost 3g on a king mattress here, and it started sagging a month later. My husband needed a cortisone shot for his back before we realized it was the bed. Ariz and his team were completely unaccountable and made no effort to refund or apologize even for the issue. At this price point — you should stand by your product. We decided to buy a sleep number bed which has a money back guarantee. Disastrous waste of money. Run from this place.

We went to Sleep n Aire based on my friend’s recommendation. Ariz was very knowledgeable and helpful. We ended up purchasing 2 Queen mattresses custom-​made for us. The delivery was made promptly when it was promised. The delivery/​setup crew were super efficient. We’ve been sleeping on the mattresses for a week now and they are the best mattresses we’ve ever had. Great experience and highly recommended.

Henry is a gem! Excellent quality mattress and box spring, and very reasonable prices! Definitely a place to go to if you’re thinking of replacing your mattress and box spring.

I had purchased 3 mattresses from the old Al’s on Sepulveda which Sleep N Aire bought. Not even close to the old store. I special ordered mattress and sleeper sofa. I was promised not once but twice for Monday delivery After working with Carlos in delivery who tried very hard to make things right, a mattress finally showed up but was Queen, not the King I ordered. The next day both items were delivered…4 hours late. Work with Henry if you go here… I think he’s good for his word, unlike the others who make promises they know will not hold water.

This is a family-​owned business that will give you a quality product at a much lower price than the competition. They don’t used the hard sell approach such as offering a special for one day only. I love my new bed!

This place was awesome– great prices and even better customer service.
They have pretty flexible financing options– but if you’re willing to pay all upfront, you can get a much better deal.
I got the mattress and frame delivered to me, and I couldn’t quite figure out how to put the frame together. So I went back to the place and told them, and they sent someone to my house almost immediately and he set up the frame for me.
Awesome service, I definitely recommend them to anyone else out there!

I highly recommend Sleep N Aire. I received excellent customer service from Henry, who was very accommodating of specific and detailed requests. The price I paid was a fantastic value — I could not have done better, even at the major big box store. Very impressed with Sleep N Aire and Henry and will be back again when I need another mattress.
Protip: There’s a pickup zone off the narrow alleyway in back.

My room mate and I saw the good reviews on Unilocal and decided to check this place out. So glad we did! Henry was very helpful, and was able to give us a great deal on our mattresses. Even though the price was great off the bat, we still decided to check out 4 other stores in the area to compare prices. After seeing other places, we found that no one had better deals than Sleep N Aire. Great store if you’re looking for an affordable, great quality mattress.

When I was looking to replace my old mattress, a friend recommended this place to me. As I tested a few mattresses and spoke to the salesman, I was a little suspicious that the prices were too good to be true, and went to another mattress store just to check out my options.
I was back at Sleep N Aire the following day (Sunday) and received my very-​reasonably-​priced memory foam mattress that Wednesday.
It’s been a few months, and I couldn’t be happier! Yay for local businesses!

Great Customer Service and Excellent Prices!
My husband and I checked out Sleep N Aire because it is a local business, and largely due to the positive Unilocal reviews. We are so thrilled we did as we couldn’t be happier with our stellar experience at this local Santa Monica business.
We met Henry who was incredibly professional, knowledgeable, and courteous. He answered all of our many questions, encouraged us to take our time with the beds and we never felt pushed or like we were given the hard sell.
We purchased a LUXOR bed that I think is Gel and Memory Foam, liked the firmness, and settled on having it aired out several days before they delivered it. The poor guys had a heck of a time getting this Cal King up the stairs into the bedroom when my husband and I discovered we ordered the wrong size bed — should have been an Eastern King.
The delivery guys never complained, didn’t hesitate to call Henry for us, and took the bed back. Henry, who is remarkable, worked on a deal for this custom bed as it was made several inches higher than their normal size, gave us almost a full credit with a new bed now 17″ deep for only $ 300 more. Really!!! Yes, really… this type of service is unheard of unless you’re shopping at Nordstrom. We were beyond delighted and astonished that Henry and the management went out of their way to assist us when it was completely OUR MISTAKE.
So, if you want truly excellent customer service, great prices, and want to support a local business, plus own a really amazing bed — best bed we’ve had yet, you’d be smart to stop by and see Henry.
We’re so glad we did! Thank you, Henry and the guys at Sleep N Aire!

I agree with the recent reviews about the service — which is why I wish I could give Sleep N Aire a good rating. I went there because it’s a local shop who makes their beds here in LA — I’m all for supporting local businesses! The salesman was wonderful — asked me what kind of bed I liked. I said really nice hotel beds & he told me to lay on the one I ended up buying. He assured me I’d love the one I got — that anyone who loved those beds, loved this one.
I’ve traveled all over the world from India to Africa to Paris to Texas to top hotels in NYC & have never had a problem sleeping through the night. Well, for the last 3 weeks I haven’t been able to sleep through the night. Ever since I got this bed.
And of course, I bought it at the end of the day when I was completely exhausted so didn’t see «NO REFUND OR EXCHANGE» at the bottom of the receipt. I literally laid on it & handed over my credit card.
So I cannot give a good rating because I’ve just blown a grand on a bed that I can’t sleep in, and can’t return.
Note — someone mentioned that it could be that it’s a foam mattress that can’t breathe. I don’t know what it is — but it ain’t good.