CB2

If i could rate lower i would.
I recently purchased a fairly pricey clotch vintage lamp as a gift. The lamp clearly shows a large fillament bulb. To my surprise upon the gift opening, a $ 2 energy saver bulb was in box. Nothing was said in purchase, on box, or display to mention this. @$ 80.this is worth nothing more than $ 20 at best. I will never shop with misleading retailers and I will also do my best to tell as many people as i can to avoid you as well. I have been on hold for 20 min as I type this… AVOIDAVOIDAVOID

MY ALL-​TIME FAVORITE FURNITURE STORE.
Everything about their modern style is what I love. And the prices are affordable compared to other high-​end furniture stores. I love that it’s not traditional like Crate and Barrel, and not limited to mid-​century furnitures much like West Elm. Don’t get me wrong, I appreciate mid-​century, but I’m just not hipster and cool enough to pull that stuff off.
They have a great display, and the employees were very helpful. There were 4 different people asking if any help was needed, and they were very helpful with any questions I had.
So far, the office furnitures have turned out great. I’m still waiting on all the bedroom furniture to arrive, so I will be updating later after I observe its wear/​tear.
I fantasize about the day I can walk in here like a major baller. «I’ll take that, and that, and that, and everything in that room right there. Oh just bill me for everything in the entire store actually.»
One can only dream…

Love the furnishings, price, and convenience but delivery and customer service is horrible. I finally select my purchases but can’t find anyone to help me order. After waiting for an employee to come back for lunch I placed the order and arranged delivery. Took an afternoon off of work and the delivery truck never showed nor did they call. Love their products, hate their service.

This place has horrible customer service. I bought chairs here and they didnt work for my house. Some too cool for anyone guy that works in the delivery/​pickup tried to convince me that I had used them and scratched them he said… without even looking at them, and needed to pay a restocking fee, which I had neither used nor scratched… Im even fine taking a hit if his accusations were true (which they weren’t) but his rudeness, belittling me and lack of concern for a customer who has spent a ton of money there was sick. I took them back to the store in Hwood and they took them right back and I got full credit back. Not to mention last time I was in this Santa Monica store an employee was on the phone and picked up 2! phone calls back to back without even asking if she could help me while I was standing there waiting to purchase. I will never go back here or spend my money at cb2. I don’t trust them with my $$ or my returns. My friends who also work in home décor refuse to use them for this exact same reason… should have listened to my friends from the jump.

Terrible return service. Turns out return label they gave me sent the package back to me. When I called to inquire what to do the message would give me a return time call of thirty minutes. Then when the calls were returned they would ring once and end the call. Repeatedly. The fireplace screen was very poorly made. Still trying to return.

The laziest customer service! No floor samples, no catalogues, no delivery dates, no cares given. The manager’s message to me was ‘too bad, take it or leave it’. I don’t need to give money to a place where the girl is making a personal phone call and the manager is just shrugging his shoulders!

CB2 is my new addiction! I just moved here and was going to dedicate my Saturday to furniture shopping all day. When I came into CB2, I found everything I was looking for! The store is very well put together but reasonable and affordable. Not sure what happened with some of the people who left reviews but there was someone always asking me if I needed help on both floors! Marlene helped me throughout the process and even with delivery. The store is conveniently located so that you can pick up your items on 4^th street between the structure and store in an alley. I was in, out, and home within 2 hours with all my new furniture. Also saved a lot of $ by providing them with my email online to get 15% off my entire order #feelingontopoftheworld can’t wait to come back for more!

I love this place. I’ve been in a lot lately while re-​doing my living room, and besides the fact that they have great stuff and awesome, well-​priced accessories, the staff has been so incredibly helpful. I bought two items that were handmade and had variations in color, and the person helping us had the warehouse bring all of the inventory from the warehouse up to the second floor so we could open each big box and I could choose which color I wanted. Their idea, not mine. They also even honored a coupon which I brought in a few days after making a large purchase and refunded my credit card for the 10%. Great product, great store policies, and nice staff. Couldn’t ask for a better shopping experience.

This is a lovely store conveniently located in Santa Monica Place. Price isn’t cheap, but the styles are modern and lovely. Their staff are very friendly and helpful. Wish they have more bigger piece items available for store pick up.

Where is your staff? Does anyone even work here?
Horrible customer service.
Horribleeeeeeeeeee

Honestly was disappointed the last time I shopped at this CB2 (last Friday). Two girlfriends and I came in and were immediately excited to see all the new cool merchandise. Our enthusiasm and eagerness to buy, however, seemed anything but infectious to the staff, as they were anything but and actually seemed to not want to be there. First off, we couldn’t even find any staff to ask questions to/​get back stock from to purchase. We finally found the two salespeople somewhere chatting among themselves and not at all interested in helping — aka — doing their jobs. I asked them a couple of simple questions about the merchandise and they didn’t know the answers nor did they make the effort to find out. They seemed so uninterested in making a sale, which I found odd since that is their job. Both my friend and I wanted to buy a set of candlestick holders of which there was only one on the floor, so we asked employee Theo if there were anymore in the back. He simply replied «I don’t know.» and I had to ask him to please find out for us, as we were interested in purchasing TWO sets.
Also, the sign that initially enticed us to walk into the store in the first place (i.e., «15% off kitchenware») was extremely misleading, as none of the kitchenware we purchased was «eligible» for the discount. Staff was also super apathetic and unapologetic about that and the false advertising — and couldn’t even answer our question as to which pieces WERE eligible for the discount.
When we were ready to check out, it was as if we almost had to talk them into ringing us up.
In summary, the employees/​atmosphere was not at all welcoming and the employees had the attitude that they couldn’t be bothered with doing their jobs.

Good prices, especially if you join there club. I ordered 2 of the Club 3 seater sofas and they were delivered on time. 4 months after buying the sofas, the internal frame on one of them collapsed and CB2 asked for photos to be sent by email to their Santa Monica location. They looked at the photos and said they would pick it up right away and deliver a new one. So I am happy with their service.

I absolutely love cb2. The atmosphere is welcoming and I always find something nifty in there whether they be shelves or tiny ceramic teaspoons.
I would like the store more if the associates engaged a little more because they tend to ignore me from time to time and I end up having to flag one down and ask for help. Though that’s happened, they are still very kind and helpful. I also find the pricing to be relatively affordable, especially because what you pay for is often unique and beautifully designed.

Love the furniture from CB2. It’s stylish and not too expensive. Somewhere between Ikea and Crate and Barrel. The only thing is I wished there’s a location in SGV, such as Pasadena. Santa Monica and Hollywood are too far with this LA traffic.

CB2’s a fun store. They have interesting home pieces that are good quality but not going to bankrupt you. There’s a lot of parking at the Santa Monica Mall (but it’s very crowded — esp on the weekends). I didn’t buy anything this trip but I’ll keep checking them out. My friend bought a lamp and they shipped it to her home in just two few days.

I’ve been a huge fan of CB2 for years now but haven’t had many opportunities to shop in a physical location before, although I’m constantly ordering stuff from their website. A visit to their retail location in Santa Monica was excellent in all ways. They had a huge selection of items, including displays with pieces I had been considering for a few months now. It was really great to be able to see them in person and decide if they would work or not. There was also quite a big selection of items not available on their website. The staff was very friendly and helpful and check out was very simple. Now, I really wish there was a location nearer to my house.

Look at that Dipper!
I’ve been wanting an arched lamp since I knew I was moving out on my own. I had been eyeing a few arched lamps at a few places but went with CB2 because it was still stylish yet WAY more affordable than the other lamps I was looking at. And yes, CB2 is pricey, but this lamp was the cheapest compared to West Elm and other stores.
Service here is legit. I called in asking if my arched dipper lamp was there. Nate said yes. RIght when I came in (which was like 10 minutes before closing), I told him what I wanted and he remembered me on the phone. He showed it to me in person and I knew I wanted it even more. What’s also great about this lamp is that it’s adjustable in length and there’s a dimmer to change up the light. Fast forward 2 – 3 minutes, I am buying it. And 5 minutes later I pick up my baby downstairs at their merchandise pick up. Buying this was definitely a quicky.
Now with setting up this lamp. It was a war and I felt like I was losing the whole time against the lamp. But I did do it all by myself. Trust me… don’t do it by yourself! IT’S SO HARD. It really takes two to screw (together the lamp).
Free parking up to 2 hours. Get em to validate your card! And if you’re a Veggie Grille fan like me, get some Veggie Grille. It’s in the same plaza along with Trader Joe’s.

Pure eye candy.
I’ve visited this store numerous times just to get in a good mood and dream a little. Fulfills the same purpose as walking through Bottega Louie — kind of a Breakfast at Tiffany’s moment. Whether you buy or not, a great place to become inspired and enjoy simplicity and edgy elegance for a few minutes.

Our furniture journey spanned the entirety of LA. We checked out places that cost you a kidney for an arm chair and places that had kidney-​looking stains on arm chairs. Throughout our search We were looking to strike the perfect balance between quality, value and style; we found it at CB2.
The staff was awesome. They were more than willing to answer questions and provide awesome suggetsions when you needed them. They were even better at staying out of your way when you didn’t. Not only was the in-​store crew amazing, the delivery crew was equally as impressive. They did somehow manage to show up hours earlier than they were scheduled, but they suprisingly offered to stick around until we made it home. They were absolute professionals and made it clear that we had up to 7 days to call them up and ask to return anything for any reason.
As can happen anywhere, there was a hiccup along the way that led to an incorrect item being ordered. We were bummed that we inadvertently ordered the discontinued version of our sofa that is known to have a manufacturer’s defect, but we were happy that CB2 caught it right away and called us to notify and put in the order for the right sofa. They made the best of a sucky situation by not only apologizing for the mistake, but by sending us a «Shucks, we messed that one up» giftcard in the mail. You hope nothing goes wrong when you’re buying furniture, but it’s awesome to know that CB2 has your back if something does go slightly amiss.

If you’re a fan of Ikea, Restoration Hardware and other stores that have cool, sometimes unique, other times quirky, always stylish décor, then this is a store you’ve gotta check out.
Where Crate & Barrel is for the more conservative mother and father, CB2 is for the hipper, dare I say, trendy younger generation.
The merchandise seems to be of high quality, and the prices are reasonable.
The store layout is fun and easy to navigate through. It’s one of those happy cheerful stores that you walk around and things make you randomly smile.
My only critique is… I’d like to see… MORE !!! So, of course having a bigger selection is always nice. Also, I think they need to run a few more sales or specials on specific merchandise to encourage impulse buyers (that’s my FREE marketing tip and advice).
This location is in the Santa Monica Place Mall, so parking is easy, and you can park in the covered lot for free, for I think 2 hours, then it costs money (no need for validations, but you need to bring your parking ticket with you to check out at a kiosk to leave the parking lot most efficiently).