Le Sport Sac

I came here for the Launch event: Rifle Paper Co for LeSportSac. The tiny store is off the main courtyard, opposite the public restrooms, and the men’s store ETON, near Colorado Blvd, facing Sears. It is often a location that is easily passed by, but when I happened to check out the Santa Monica Place website events page, I decided to check it out. I am really glad! They had beautiful flowers out in front, cupcakes and other yummy goodies such as pineapple upside down cake and mango mousse. Everything in the store was 25% off and featuring the Rifle Paper Co designs. I bought a cute make up bag for a birthday gift, and they gift wrapped it so nicely. After nibbling on some desserts, I was able to pick and choose and make my own floral bouquet. I actually did not keep any of these things and gave them to my friend for her birthday gift and she LOVED it! Thank you Le Sport Sac! So next time you are browsing the shops here in the BIG Santa Monica Place Mall, please wander down the pathway (ground floor) going towards Sears, Colorado Blvd and check out this cute store.

Bad experience at the LSS store at Santa Monica, my first visit there was lovely! but my 2^nd visit this morning is angry Unilocal worthy. Ever walk into a place and you know the person is going to be a witch? yup that’s what happened to me
I had to return 2 bags and she kept my original receipt, I asked her for it back and she said that I don’t get it back, but ummm I bought other stuff and then she said she could give me a copy of it. Strike 1 … I don’t know of any other store that would need to keep my original receipt, when I came here last week and did an exchange the SA stapled my old receipt to my new one and gave them back to me.
When I asked if I could switch out the tokidoki palette keychain she said no and tried to blame it on corporate, I wasn’t buying it. I told her that «funny, cause I was able to do last week when I was here and I’ve had friends do it too» I asked if she could contact her manager and she refused too, basically refused to do anything about it until I got really firm about it. I told her that my friend was buying a bag but the keychain mattered, I think she realized that she was going to lose a sale because she would rather be uncooperative /​helpful? So she changed her tune … Strike 2
She would only bring out like 3 bags at a time and at one time practically slammed the bags down in front of me. My patience was wearing thin. Is this how you treat a paying customer? I didn’t even need to open the plastic covering. Strike 3
Another customer wanted to take a picture of the wall display and she yelled at them «no» Strike 4, she needs to learn how to talk to the clientele
It wasn’t until the end of my visits there that she decided to have a complete 180 and got a little nicer but yeah it doesn’t change what happened. I understand that not everyone will have that best customer service attitude but this attitude was like a «I know you’re spending several hundreds of $$ but I’ll still treat you like s – t» Worst experience ever I’ve had shopping. I think this even qualifies for a phone call to their corporate office.