Discount Tire Store – Santa Fe, NM

I have to say I’m impressed. I came in hoping to get my tire repaired (which they do for free!), but ended up needing a new set of tires. They gave me a lot of options at every price point. The guy was very helpful and put up with my whining. As I was sitting in the waiting room, I noticed that the technicians were really working with people to get them tires. It was obvious to me that 40% of the people there were really struggling to maintain their car. The guys were kind and understanding to them. It was clear they wanted to actually help this people, not just sell a tire.

Have been a Discount Tire customer from about 1988– @ Scottsdale. It has always been a great experience. I usually don’t have to visit on a Saturday– but in spite of how very busy they were, Braden (spell) was most efficient and professional. I had an unexpected flat– even though the Michelins I had on my car came from Cost Co and not Discount, they still repaired it for free! That was first class service in my book! However, I am a loyal Discount Tire customer– I’ve purchased 12 new RV and truck tires from Discount in the last 2-​years, and many more before that. Thanks– you guys are on top of your game!

I bought two tires for my vehicle. No one bothered to inform me that the vehicle might perform poorly. After driving off, the vehicle was very unsteady. I was told that I should buy two additional tires to correct the problem. Not only did I have to drive an unsafe vehicle, but I really should have been made aware of this possibility before driving off. Communication is poor at best, but they really seem indifferent. THE WORST service I have ever had. I had been a Discount Tire customer for at least 15 years. Time to move on.

As a customer, this was one of the best experiences in my life.
Daniel Salas and Discount Tire virtually saved me and my car from disaster.
Daniel and his team of experts in the garage salvaged my perfectly good tire using their experience, knowledge and perseverance.
Let me explain, I had taken Honda CRV into Honda Dealer for check up and notified them one tire had a slow leak. Without consulting me, Honda ripped a screw out of the tread and put a gum plug in its place! They informed me the leak in my tire was un-​repairable (which it now was, virtually un-​repairable) and that they would gladly sell me a new tire at $ 175.00
I knew I could not use just one new tire. (Everything about that is so wrong.)
I was hurting…
Until I called Discount Tire and told them about my problem on phone — they immediately said — Come over, I am pretty sure we can fix it for you.
Daniel and his team of experts went to work on tire, racking removing it 3 times before they could perfectly seal the large hole Honda had created.
AND Daniel would accept NO PAYMENT for his good deeds.
Of course, I will not let a good deed go unrewarded — else who would I be? — and passed tips around to all who worked on tire. Gladly :) My joy!
Now Daniel and I are in talks about future tire solutions.
Let me just say, not only did Daniel Salas provide unparallel help, he also offered perfectly transparent advice on tires and pricing and performance and warranties.
Thank you Discount Tire for providing the leadership which allows these superior customer joyous moments.
I will never again use a Car Dealer for my tire work.

Arrived, informed employee I wanted all 4 wheels balanced and rotated per my warranty. He asked if I had any vibrations. I answered no. I watched the workers rotate my tires and start to reinstall. I stopped them and asked why they were not balancing. They informed that it was written up for a rotate only.
When confronted, write up guy said he asked if I had vibrations. The point is these people don’t listen to the customer. I paid for lifetime balance/​rotate, by God I want a BALANCE and rotate each time! BTW, three of my rims needed the weights adjusted.
Time before last, I requested the fronts cross to rear and rears brought forward. They were going to just switch front to rear. Until I caught them.
WARNING: you have to watch these guys. They are all about turn over and numbers. Not listening to the customer and quality.

I bought four new tires for my Land Rover yesterday. Every person at this Discount Tire store was helpful, knowledgeable — just plain terrific. And, now I feel like I’m driving a brand new vehicle. Thank you all

Made an on line appointment for ⁷⁄₂. Got a call from Discount Tire saying they got my online appointment, but I could come in on ⁶⁄₂₉ I would be eligible for the $ 100 rebate. If I hadn’t got their call and went in on ⁷⁄₂ I would have missed the rebate.
I arrived on time for my appointment was greeted and taken care of immediately, 40 minuets later my Honda CRV was ready to go. The sales associate showed me how to get my rebate online and asked if there was anything else that I needed. He told me about the life time rotate and balance and well, I see you in 6000 mile. Everything I would expect was done.

Great tire company. They checked my air pressure with a smile even though I purchased my tires in Fountain Valley.
Now, on to Amarillo, TX

Not impressed, I’ve given my business to these people more times than I’d like. They don’t balance my wheels properly and never have my tires in stock. And my tires are fairly common. The biggest beef I have with them is that they didn’t honor their own warranty on my wife’s tires even though her tires were still well within the allotted replacement window. The manager even said he would take care of it and nothing ever happened. Stay away from them if you value your car.

I love American Discount Tire– we bought our tires at their San Jose store and they honor the lifetime warranty of free repair if you get a nail, or free rotation when you’re ready. I also like that they are knowledgeable about what they’re selling so can advise the best solution based on your priorities (longer lasting, better on ice, etc) .
We were looking to rotate the tires on my husband’s car but after further investigation decided instead to replace them– American tire had them in stock and got them on the car within a half hour. Now that’s what I’m talking about! I would go back here again in a second!