Keener Auto Body

Our Customized Sprinter Van needed bodywork after our back right door was hit.
We wanted an Auto Body company we could trust with our $ 147,000 RV.
We knew Keener Auto body was the right choice when we met Julie, who is great with customer service, scheduled us for a cost estimate appointment right away.
When we arrived for our cost estimate appointment that is when we met Jim Keener, the Owner and the rest of his professional, Staff,
Jim personally tended to the details of the repair and assured us he guaranteed we would be satisfied with their work.
When we pick up our RV we were very impressed how beautiful their work was. The RV looked new. They paid attention to every detail. Even went beyond the call of duty. As we were about to leave one of the staff they noted a repair that needed to be done on our dash and mentioned it should be covered on our warranty.
An added dynamics to the repair process was that my spouse is physically disabled with a back injury and can only drive for a short distance. We had trouble getting the Van to and from the shop already (I cannot drive the RV) Wow, what should we do?
Jim Keener drove our RV to our Mercedes dealership in San Jose– Left it to be fixed and picked it up a few days later and drove it to our Home in La Selva Beach.
The kindness and Professionalism of Jim Keener will go down in our records of life as one of the most generous acts of Kindness we have ever experienced.
Thank You Jim and Crew, You’re the Best. And we will be back, we have a Cadillac that needs paint. ;-)

Just had the headlights on my Prius polished by these guys and am very happy with the service. The initial phone call with Julie was friendly and informative and they fit me in right away. When i dropped my car off they were great, and the owner Jim was super helpful about answering some questions i had about another vehicle. Picking up they were very organized and again Julie was great. The headlights came out looking like new. Will absolutely use Keener again, and will recommend to others!

My company Freightliner-​Mercedes Sprinter van was hit. Since it is an extra long and tall vehicle, which a lot of other auto body shops have a hard time dealing with, my insurance company recommended Keener Auto Body. I’m really glad they did. Everyone at Keener was so nice and I recieved excellent customer service. They had everything squared away with the insurance company before I even dropped off my vehicle and they kept in contact with me the whole time. Since it is a comany vehicle with a vehicle wrap on it, after the repair was finished, they dealt with getting the wrap repaired. They even went above and beyond by fixing it’s sagging back bumper and had my vehicle cleaned. The repair took much less time than I had anticipated and when I picked up my van it was as if it had never been damaged. I highly reccomend Keener Auto Body.

Jim gave me a free verbal estimate, advised me how I could paint my car myself, and how to make it look cooler using a matte finish. A really kind, generous, and open guy. I would definitely recommend this place. Very professional!

I’m not sure I’ve ever written a review here but felt compelled to in this case — I wish there was a 6 star option.
I had a heavily customized Mercedes Sprinter Sportsmobile that was rear-​ended by a commercial dump truck while sitting in traffic on highway 17 — it pushed me into 3 more cars, dragging one of them down the side — bent frame, and body damage to rear, passenger, and front. Both my insurance company and the dump truck’s insurance company totaled the vehicle, and the shop it was towed to wouldn’t touch it as a salvage project.
Given the custom nature, I couldn’t replace the vehicle with the insurance proceeds. I had used Keener previously for some minor body work and was happy with their service, so I texted Jim pictures of the frame/​body damage, and he said he thought he could fix it, and also offered to find used parts to help me keep the cost down, since I was paying out-​of-​pocket.
The van was in their shop for ~5 months, and Jim kept me updated every step of the way. I was very happy with the end product, and my family is glad to have our camper back. It’s not often that you find customer service like this anymore, so these guys deserve major recognition.

I will start by saying that between my family and friends someone seems to visit a body shop a time or two per year. I personally have used 6 different body shops since I started driving. Keener is probably the best I experienced from a customer service and work perspective.
I was really impressed with the work done by Keener Auto Body and felt as if I would be listened to if there was a problem. Jim was extremely communicative and his entire office feels more like a happy family than a bunch of body shop workers. I also loved that Jim made it a point to meet with the insurance adjuster and point out every little smudge which in turn allowed me to have a budget large enough to fix it right or choose not to fix some things that I could live with not being perfect. From an insurance standpoint this had to be the smoothest transaction ever and despite the fact that the other party denied fault, Jim was able to point out to the inspector the kind of impact he saw and probably helped make sure it was clear it was not my fault.
The wait times were minimal and when I got my car back it was cleaned inside and out. I was given a ride to and from the rental car place and they helped me keep the rental car and covered by insurance until I was ready to pick up my car a day or two after the work was finished. I like the little things they do and it makes the whole ordeal of being without a car a little better.
An extra nice thing unrelated to the repair was they let me order some body panel clips I needed and helped me put them on at no charge.

My Prius came to me with huge scratches down to the metal on the roof, and a small dent. Keener gave me a very reasonable price quote, and made the roof look as if the damage never happened. Everyone is super friendly. The owner seems to really care about his customers too.

Keener did a dent repair and re-​paint job on my Prius. It looks wonderful! Looks like nothing ever happened to it. The employees were great to deal with, super nice people and their estimate was slightly lower than the estimate we got from Carmat Collision Center. We would highly recommend Keener!

Jim and all other employees are fantastic. GO TO THIS SHOP! They will take cRe of your needs. I had difficulty with my insurance and Jim was very helpful in navigating the process. He explained everything to me thoroughly and with no B.S. Super friendly and helpful. Also my car looks like nothing happened to it at all!

What great service! Late Friday afternoon, November 21, 2014 my 2005 Dodge Caravan was struck by car on the right front fender, passenger side door and right wheel! The right door would only open ⁴⁄₅ inches! After exchanging information with the errant driver and talking to my insurance company, I called Jim Keener at 6:25 pm and left a message! Saturday morning I called his cell at 8:43 am and he picked up! I told him I could only open the door a little! Jim wasn’t planning to come in, but he said, «Meet me at 10:30 at my shop!» I drove down, he looked at the damage and rooted around for a tool to pry the door and fender apart! He did and now the door opened and closed easily! What great service! We’re waiting for parts so Jim’s crew can get to work and do the same excellent job they did in the past! This is the best body shop in town!

When my teenage daughter’s first car was sideswiped by a hit/​run driver, she was devastated. I really needed to get it up and running as soon as possible and looking at least acceptable to her once again. A friend highly recommended Jim Keener Auto Body. I called Jim and he even drove out to my house to assess the damage. He carefully explained what needed to be done and gave me a reasonable estimate. Frankly, I didn’t think it would ever look as good as before. But when Jim and his crew were done the car looked even better. Absolute magic!
Jim and all his employees are friendly and approachable and make you feel like a valued customer. Their work is top-​notch and I doubt you will find better value for your money anywhere else. If I ever have a need for auto body work in the future, I will certainly come back to Jim Keener

I have used Jim Keener to complete 7 autobody projects (could be 8). Ranging from small dents to $ 10,000 repairs, he and his team have done terrific work and they are wonderful people as well.
I started using Keener 6 – 7 years ago after a very poor experience with Kraft Autobody (avoid Kraft — their customer service is as bad as Keener’s is good).
You can depend on Jim and his staff to give you the straight scoop, work constructively with your insurance carrier and deliver you a car that looks like new. Its rare to have 7 great experiences in a row with any service provider. Keener is the real deal.

I can not recommend Jim and his team enough. They recently did an RV body damage repair for me and went way above and beyond. Everything was smooth and flawless from the first phone call to pick up. Truly some of the best customer service I’ve experienced –ever-​, and he made what was a stressful, difficult event a pleasure. I will never take my vehicles for body repair anywhere else. He’s earned our business for life. am so thankful I found Keener.
No doubt, you will never regret doing business with this company.

Jim is the best! Honest quick reliable down to earth. Family Man! Follows up! Keeps you informed! You would be foolish to go anywhere else!

After I was involved in a car accident while 8.5 months pregnant, I was referred over to Keener Auto Body to do some extensive work to repair my Audi. I am so grateful for their genuine concern for my well-​being and for doing such a great job on my car. Jim Keener is a man of integrity. I know next to nothing about cars, but I would trust him to provide me with an honest and professional opinion. Wittney, his office assistant, was always pleasant and, importantly, responsive; she provided great customer service. It’s not often that one feels compelled to take the time to write a review, especially so many months after my car was repaired and while chasing around young kids, but Keener made such an impression on me that I wanted to share my experience.

If I could give six stars I would! From start to finish, working with Jim and his team was a pleasure. Jim went above and beyond to make my experience simple, hassle-​free and speedy. From taking pictures of the damage to my car, to giving me a lift to the rental car shop, I really felt I had the support to get through the whole ordeal. And when I got the car back, it was gorgeous — just like new! Thanks Jim for all of your concern and attention to detail. I will definitely be referring people your way!

When I was 19 and home from college for my first summer after freshman year, I took a job at the local Volkswagen dealership, helping out in the body shop, in the service department, in the parts department. It was just a silly hourly job to keep me occupied in my little hometown for a few months, but it was fun, I’m a car lover, and I enjoyed hanging out with the roughnecks and learning everything I could about the industry. I particularly enjoyed the body shop, and paid attention anytime a manager taught me a lesson about the industry, thinking it would benefit me sometime later, even though I was on an educational track, working toward an academic career.
A few years later, at 23, I was out of work after college and took a job in sales at another local dealership. This time I would go along with the manager to appraise people’s trade-​ins… mostly because it was fun for me. Again, I paid attention, again I learned. This job only lasted nine months, and I made almost no money at it, but it was a learning experience regardless.
So now, many years later, Ph.D. in hand, I work in an industry that has nothing to do with cars. But I’m still buying them, driving them, selling them, occasionally repairing them. Especially since the last five years I’ve been the immoveable object that someone decided to plow their unstoppable force into (five no-​fault accidents, must be a record of some sort).
The most recent was my first in NorCal, and I had to start from scratch. I looked on Unilocal,saw a few that looked okay, but when the mechanic I’d come to trust told me that Keener Auto Body was the place, I took him at his word.
Long story short; best paint job I’ve had done in my life. I’ve had three cars totally repainted in my day, and at least ten times I’ve had work done here and there. This was the best. Most factory original. No fisheyes. No dirt. Just done right, plain and simple.
The estimate was in the middle of the pack… the quality of the work exceptional… the customer service fantastic. As long as I live within 100 miles of this place, they’re my guys.

Wow! What a drastic change from the stereotypical auto body experience! Jim Keener TRULY cares about your situation and will do what ever he can to help you out. In the past, I’ve felt that due to my lack of extensive automotive knowledge I’ve been taken advantage of by auto shops. From day 1 Jim Keener laid out what needed to be done and how he was going to save me money each step of the way! He not only made it clear what was going on throughout the entire process, but he went out of his way to help me deal with the insurance company that has been trying to skimp me for the past 5 months! As soon as Jim was on my team, a check for the full deserved amount was on its way in the mail =) And, to top it all off, Jim is an exceptionally cool and friendly guy; I have already recommended him to my friends and family and really can’t say enough about how much I enjoyed working with him.

I was recently in an accident, not my fault, and my car was not driveable. (not sure that is a word…) Anyway, I was referred to Jim Keener by a mechanic in town. I am SO grateful for that referral. These folks were wonderful. They made what seemed like it would be difficult into an easy day. They found me a rental car that came and picked me up. They stayed in contact with me about what was going on with insurance and the repair. They were quick, thorough, did excellent work — and went the extra mile — my car was better than new! I would recommend them every time if you need to have work done on the body of your car. I don’t wish to be in another accident, but if I am, I will be glad to see them again!