Riley Collins Auto Body Shop

Dealership wrecked my 2012 vehicle they took in to Riley Collins for the body work.
1^st time I saw it after I did not accept due to major waves, owner told me it’s not that bad and my vehicle has other small dents so why does it matter. I think smoke was coming out of my ears. They took it back and the next time I received it, it was better not perfect but I was tired of the headach. I would never take another vehicle back to this place. I don’t know what other choices are in Santa Cruz but I would stay away from Riley Collins

Hard to believe it has taken me so long to write a review. My daughter wrecker her car near Riley Collins. I live in Alabama. They quoted the insurance company, fixed the car and held it until my son and I could fly to California to pick it up. they even accepted camping gear and stored it in the car until we could pick up the car. We drove the car back to Alabama with no problems. It has now been two years and we have no problems. Their work was fabulous. I am the cockroach for not having posted my thank you much sooner. Fantastic people, fantastic job, fantastic. good Karma will follow them always.

Riley Collins is my opinion the best in Santa Cruz County. I have been taking my vehicles there for over 25 years. Recently I took my cargo van in for a fresh paint job not expecting factory new look, Kevin and his staff went over and above to make my 8 year old vehicle look as new! 10+ service 10+ work performed. As in the past when Kevin’s father Don ran the business, Kevin has followed his fathers footsteps in the great service!!! They are best in the industry. Thank you!!! 5 ***** all the way start to finish!

I borrowed a car and oops forgot the bike was on the top. When I went into the carport, munch. They fixed it fast and affordable. I was able to return the car without a scratch. Thank you for rushing … and the friendly service .Riley Collins #1.

Many thanks to Kevin and Don! I am so glad I took my car to Riley-​Collins Auto Body.
In late September I was rear ended by some idiot grad student, who was probably texting, while at a dead stop at a stop light. He crashed into me with his beige ’94 Lexus sedan so hard from behind (going about 40 mph) that I crashed into the Rav 4 in front of me: so not only did I have damage in the back but the front and hood was crushed as well.
Shaken, upset, incoherent, crying and in shock I called my friend and she told me to go to Riley-​Collins. I contacted Kevin and took my BMW to him. He was so kind and compassionate. He took care of me and calmed me down.
Kevin handled everything for me: he and his awesome staff always let me know what was going on with my car. He dealt with the insurance company (AAA) and always answered my questions in a timely manner. Once in a while I would just happen to be in the area and pop in unannounced and Kevin and Don were always happy to let me check in on my «white knuckle lightning» car and let me ask a million questions.
I am impressed with how fast they were able to repair my beemer in less than 3 weeks my car was repaired and it looks better than when I first got it! Seriously-​the quality of work done was amazing! When I picked up my car it was washed and cleaned!
I know this review is over due but I really want to thank Kevin, Don and everyone at Riley-​Collins for fixing my car and getting me back on the road in no time! Keep up the great work Kevin! You and your staff are very professional and extremely helpful!
If you want something done right — go to Riley-​Collins Auto Body!

My car was hit in a parking lot and unfortunately the person responsible didn’t own up to it. So off to Riley Collins once again for me. I was worried that the scratch would not buff out and that the whole side would need paint. Kevin was hopeful that it could be color sanded and buffed, saving me a lot of time and money. Sure enough when my car was done it looked flawless! Absolutely the best shop in town! I would never go elsewhere! Thanks Kevin.

Fast service with flawless finish. My nephews car look brand new after they were done. Awesome stuff.

Extremely friendly, fast turn around and no hassle. Kevin was extremely professional and put my mind at ease.

Took my SRT8 there after being rear-​ended in Highway 17 — recommendation from local Dodge dealer.
They stayed open late to let me drop off the undrivable car that evening, they worked with AAA on the repair, they competed all the work on time and kept me informed all the way. They even got the car smogged for me, and cleaned the car.
The quality of the work is great and I am so happy I ended up at Riley Collins — my SRT8 is a very special car to me and they made it look brand new!
Thanks Kevin, and everyone on the team.

I was in an accident in my 07 Buick and took it to Riley Collins to have the front end damage repaired… Kevin wrote me up an estimate… worked with my insurance… kept me up to date on the progress of the repairs… and when my car was finished, you could not see where the damage was… he went with me to test drive the vehicle… all repairs were done within the time that was estimated and all performed very professionally… I highly recommend Riley Collins in Santa Cruz if you want your car professionally repaired in a timely manor.

Had a very unfortunate experience at this body shop. Had some work done on my car. The work was unfortunately not up to par. I brought my car back after less than a year to have it looked at for a possible warranty claim. They said that they had not done the work and insinuated that I had gone and had someone else work on my car and was trying to pull one over on them. I had taken the day off work and drove from San Jose to Santa Cruz to try and resolve this issue. I was shocked when they basically called me a liar and took no responsibility for their poor work. Would be very cautious about having work done here. If you do, inspect it with a fine toothed comb before you pick it up.

This is a quality shop that does great collision repair! They were fast considering the front half of my car had been destoyed :) Kevin and Debbie were courtious and kept me aware of the progress of my car. It looks brand new again! I trust no one else :)