Bank of America

Seriously? You only have one teller working at 1pm on a Thursday? Everyone has been nice here but if you have a line to the door then I think you can afford another teller.

There are 10 people in your line on a Friday morning at 9:42. Typical right? It is a Friday so it’s busy. Here’s the problem, you only have 2 tellers working. While 3 more employees do other things. Those are the only ones I can see but I’m sure there’s a manager back there not helping, I’m almost sure of it, I’ve met her. 14 people now. This place never provides fast service ever.
Oh the manager just walked in with her shake or smoothie. She definitely ran to the back and didn’t look concerned with helping. I guess she bothers me so much because I have continuously seen her leave employees to flounder and never offers help and she is even rude. This bank need help desperatly. I hate that I have to come here.
The teller is genuinely miserable. I feel bad for her.

Rude asst. manager. each and every week she’s rude. get more tellers B of A

Horrible. Merchant line is never available. I’ve even asked when it is available and the teller said when there are 2 other tellers open. That’s a lie! I’ve been in there multiple times with 3 tellers and they never ever open the merchant line. The line is always about 30 minutes long. It’s ridiculous. Management never helps out and the tellers limits are so low they always need to ask for manager approval. So lame.

Consistently the worst banking experience of my entire life, no longer merchant
yourself a favor and never bank here

After I went into Bank of America at 104 River Street to resolve an issue I was not satisfied with my experience.

Nightmare. Everytime I come to this branch. The only reason I visit here is on Saturday when I absolutely have too. And it’s dreadful.

I wouldn’t bank here if it were free and they GAVE me money on top of that!
I HAVE to go to BofA for work almost daily, in 1 year I have been able to have the merchant teller wait on me about 5 times, other than that it’s the regular L-​O-​N-​G line waiting for the poor 1 – 2 tellers they have on staff.
I’ve watched the staffing patterns, been assured by management «we’re hiring!!» She tricked me the first time I heard that! I thought yippee skippy no more 30 minutes waiting in line for the privilege of giving you our money! Well, heck of a lot of comfort it is to hear «we’re hiring» when what they don’t add is «because we are losing or firing» …
bottom line — don’t expect more than 1 or 2 tellers at this branch … ever … and don’t think that management will pitch in and help when the line gets long — they just like to smile and not say «we’ll be with you in 30 – 45 minutes» outloud.
Then again, being a person to look for solution rather than just complaining … I did find the answer for our business — a business deposit card. Now I can complete my deposits in 30 seconds instead of 30 minutes … until I convince the owner to change banks

Awful help & service. Always a wait. Much better at 41^st or Aptos branches.

Worst service ever. The merchant teller line is never open and they always push us to the regular line. If there is merchant priority then there should be a merchant line open at all times.

3^rd rate branch. As a small business owner I am used to higher standards from B of A. I sent an employee in to cash a check for the business and they had the gall to charge her $ 5.This branch will be our last choice in the area for future business.

Whenever I come to this BofA, I am never disappointed. The service is great. The employees are very friendly and helpful. You may have to wait a few minutes in line but it’s not too bad. You definitely will be in and out within 10 minutes depending on what you need to do. I’ve never been inside for more than 10 minutes to deposit money or to pay a bill. Quick and easy.

The tellers are great in this bank. Very efficient and know what they are doing. If I have teller business is a quick and easy transaction and I’m on my way.
Personal banker is another deal altogether. Twice I have had to wait over 30 — 40 minutes for service. They never seem to staff enough people for the midday hours. Its frustrating to say the least – ergo the two stars.

If you’re considering opening an account with Bank of America, watch this video from this Santa Cruz branch.
Please reconsider and if you already have an account with Bank of America – move your funds to a credit union! BoA is an awful corporation. It’s better to support your local credit unions who charge less fees and provide better customer care. Stop supporting the big banks that make bad loan decisions then require government bailouts. Those are our tax dollars.

I wanted to open a credit card here, so i sat in those main chairs until someone would assist me. The wait was not long at all, and Jennifer happily helped me out. She even remembered me from visiting BofA a year ago. thats good customer service. this branch is very helpful, esp if you have overdraft fees.
There is one walk up ATM and one drive through ATM.