RPM Mortgage

While in the process of looking for a new home, our realtor referred us to a few mortgage companies to begin the loan pre-​approval process. Jennifer and her RPM team immediately impressed us with their service so we chose to work with her. Jennifer patiently spent countless hours with us explaining options and answering our many questions. She is very thorough and covered every aspect of the loan process with us, working in close contact with our real estate agent. When we wrote an offer on a house much earlier than expected, she and her team were available (after hours on a weekend) to send the pre-​approval letter within minutes! We appreciate all the insight and advice we received along the way, Jennifer provided us with amazing service and I can’t thank her enough! We will definitely go to Jennifer Walker and RPM for any future mortgage needs.

Disclaimer: I do not like giving 1 star reviews, but in this case, it is more than sour grapes, it was simply an awful experience.
We just purchased our 9^th home, and the experience with RPM was by far the most disappointing of all the loans we have received. We are very familiar with the loan process having been through it many times before, including as recent as 2012.
To make a long story short, we wanted a 7/​1ARM product, to which RPM agreed, sent the GFE, and marched forward. On the 17^th day, the day contingincies needed to be lifted, RPM informed me, out of the blue, that they needed another 5 days to get the loan, which jeopardized our buying the house. (The house had backup offers).
In the end we had to quickly switch products… to a 30 y fixed, the loan we absolutely did not want, at a full point higher, resulting in an additional $ 300 month payment.
Unfortunately, I now am shopping for a new loan, with a new lender, only one month into my loan with RPM.
My guess is the loan advisors all have different experience levels and ours was not familiar with the ⁷⁄₁ product and miscalculated the timings.
I will note the branch manager, Jennifer Walker, is attempting to resolve the issue but to date has not. I will update this review if a remedy is found.
This loan was incredibly mishandled and we were caught in the middle, causing our family much stress in our move and relocation.
I would not recommend RPM to any of my colleagues.

Jennifer Walker is my #1 referred lender. When I call with a client who needs to know if they qualify for a loan she calls them as soon as possible. What I like about Jennifer for my clients is she goes over their total financial package. She wants to know not only will if the client can afford the home loan but can they afford to be a home owner. If they need help with improving their credit, if they need budgeting tips she is there as an overall financial resource. She is patient and kind and always very positive. She also has worked with my clients for years as they save, or pay down debt and improve credit. She is one of a kind and my first call!

Jennifer and her team are simply the best at what they do! While looking for a home, we were introduced to her by our fantastic real estate professional (Chris Evans of Bailey Properties) for the pre-​qualification process. Jennifer, personally, became our credit and personal finance coach, through the process. Her immense knowledge of the mortgage world (all the crazy regulations and rules) and experience and expertise in managing finances were invaluable for us. She is calm, thoughtful, honest, patient, professional, and extremely detailed. She took great care and time (which I am certain she did not have much to spare) with us to sort our what we needed to do at the time and in the future to clean up our finances, optimize our credit, and effectively manage our resources. There were some very direct «tough love» discussions she initiated with us, and we respected Jennifer for them and, most importantly, obeyed her!
We entered into a short sale transaction which took nearly a year from offer to close with a roller coaster (sometimes off the tracks) ride in between. Through the process, she and her team expertly guided us through the loan process. She was never ruffled and worked very closely with our REALTOR. We trusted Jennifer completely and she (and her staff) clearly worked (fought!) on our behalf to obtain the best terms possible. She is very generous and made us feel like highly valued clients.
Can’t say enough about Jennifer Walker and her office. She and Chris (our REALTOR) made an exciting, but complicated, tense, and harrowing, experience positive and sucessful for us.

Jennifer Walker is our «Go-​To-​Gal» for every mortgage if possible ! She has pulled a rabbit out of a hat more than once! We have always had success when we have used her for our clients. Not only is Jennifer highly knowledgeable but she is very patient in a very stressful process. Our clients feel like she is there for them and their needs first and foremost. She will be honest up front about her ability to lend on a property and /​or to a client. She has also proven herself as a responsible and caring part of our community. Jennifer Walker with RPM is Golden and we love her !!!

Very impressed with Jennifer Walker and her team. Being a first time home buyer, Jennifer was invaluable to me. She met with me early in the process to help me understand the process, figure out what I could realistically afford and was always willing to answer my questions, no matter how uneducated they may have been. Furthermore, when rates dropped, she was able to help me refinance, and again walked me through the whole process. I always felt well taken care of and was extremely pleased with how pain free she made the process. I have recommended her to two more first time home buyers who were equally as impressed. Whether it’s your first or fifth mortgage, you will be pleased!