Panorama Automotive & Towing Service

A total SCAMMING tow company! Outrageous rates, horrible customer service, and will work around laws in hopes that their customers don’t notice. Have even been 86 from being a tow company that the police department uses because they are so bad, stay stay away at all costs!

I know somebody that works there worst company ever steals from customers on a regular basis charging for services he has never done. I would not use them unless they were the last tow truck company in the world.

This company is a rip off, not only was the girl who answered the phone rude and unprofessional she quoted me a price around $ 200 for go jacks (which means my car needed to get rolled out on dolly wheels because it could not go into neutral and be towed regularly out of my garage) after i was getting quotes around $ 150 then says she will get back to me in an hour, never called me back has an attitude when i called back when I ask why I haven’t heard from any one. Then tells me the price to do my Tow for my vehicle would be $ 750. Certainly was going to spend close to a thousand dollars for a tow down the street. DO NOT USE THIS COMPANY!!!
If your looking for a great Towing company I found one after i got off the phone with them and check this out there price to tow my car was only $ 85.00!!! with GREATSERVICE!!!
**Highly Recommend THIS COMPANY BELOW**
LM Towing
(661) 254‑8697

Needed a Uhaul to move so I went on the Uhaul registration site and was told this was my pick up location.
When I arrived I was not greeted by the young girl. I’ll say girl because that’s how she acted. She acted like she was new or didn’t care about her job. Clearly she cared less about customer service. I told her I had a reservation and she only had the truck length and my name. I had also requested an appliance dolly, furniture dolly and 12 pads. She had none of that info. She took a long time and barely acknowledged me. I had to reapeat my zip code like 4 times and then she wrote it down.
She had a question and called in a woman, I’m assuming her mom by the way they spoke to each other. Both were rude and VERY UNPROFESSIONAL. The mom told her she needed to enter my credit card info and the girl exasterbated says she already did but it clears when she goes to the next screen. I spoke up and said she had entered it. The mom didn’t even look my way and talked snotty to the young girl.
When the mom got up she told the girl to do her job and call so and so. The girl responded, «so you don’t know what you’re doing either!» Mom looked like she would stab the girl and walked out.
After about 30 minutes they brought my truck up. The mom ended up being very pleasant to me BUT I was given a regular dolly, not a furniture dolly but it hit me as I was driving away and I didn’t want to deal with them again.
If uhaul gives you their location for pick up, I’d call and find another location.

Used them to tow my Limo bus from Burbank to Valencia when it was stolen and recovered. They were there when they said they would be they said they will bill the insurance and took care of everything for me. Was great dealing with Ken. I would recommend them!!!

Totally agree with all other reviews. Never and ever let them touch you truck.
Wasting of money and TIME!

Had our first break down on the Grapevine so I called Panorama for the first time at 3:30 am to tow a tractor trailer about 50 miles, said they’ll be there about 5 am to beat the traffic… they showed up after 7 am hooked up and of course hit LA traffic at that time. Took a few hours to go 50 miles because they were late then when all was said and done Panorama billed me about $ 2000 for there bad customer service! That price of course was the discounted price with 2 hours off @ $ 200/​hr so I should feel good? I run many trucks on that route daily and will never use them ever again and will tell every business I work with to stay clear of them.

Called Panorama for roadside service at Canejo Scale house. Inspector at scale wouldn’t let me leave until a tailight was fixed and my steering column greased.
$ 150 per hour drive time. (one hour each way) Plus a minimum charge of one hour for 5 minutes work.(Another $ 150) Plus $ 2.00 per mile for fuel surchage to reimburse them for fuel used. 108 miles. An additional $ 216 for a total of $ 666 for 5 minutes work. Received a copy of this bill and then they sent a copy to the company I lease with to be disbursed from my Maintenance account. The bill had been doctored to reflect 5.5 hours drive time and $ 114.40 in parts for a total of $ 1155.41.
After 30 phone calls and being sent from one person the next our agent finally spoke with Ken who said he would call me to «work it out». Still waiting…
Totally dishonest company. Plan to sue next time I am in California

Worst company ever my insurance company called to get me off the freeway because I got a flat tire I waited 1hr called them told me to wait another 30 minutes so waited called my insurance company after 30 minutes they called to see what was going on thy told them that the driver that was coming was called to a different call so it was going to be another 45 minutes again im on the freeway stuck on the left side shoulder with my 2 kids in the car for 2 hours stay away from this towing company they fucken suck don’t know how they are still in business

I would give them a negative star if I could but have to give a star to write a review.
BEWARE!!!
They are the biggest crooks I have ever had to deal with. They took nearly 3 hours to pick up my car, they towed my car and didn’t hook it up correctly and it destroyed my back two tires. On top of that they charged me a diagnostic fee of $ 100.00 after I declined to have my car diagnosed, and when I disputed the $ 100.00 fee they blocked my family and our car in the tow yard with a tow truck till I paid the $ 100.00 fee. The owner is a terrible person with no values or morals.
Please save yourself the head ache and use another company.
They also advertise that they are AAA approved and they are NOT!!!

We have a nick name for them. Scam-​a-​rama. We made the mistake of calling them out when our truck broke down. They tried to charge $ 200 just to come out then charge an hourly rate on top! $ 200 for just a 5 minute drive? They used to have a CHP contract. Not no more. Wonder why. They used to have a yard in Castaic. Not no more. Wonder why. Ken, the owner is a real piece of work.