In-N-Out Burger

This review is for THIS LOCATION ONLY. The quality at this location has gone way down hill. The last few times I’ve eaten here has been terrible. Tonight has been the final straw. The burger was absolutely disgusting! I order a hamburger and what I got was a patty that looked like they put it together from the scraps of meat stuck on the grill… it had burnt old cheese stuck to the bottom of the patty from the grill, it looked and smelled disgusting. The fries were over cooked and had no salt… they had that burnt fry taste. Even the coke was flat. There is just NO QUALITY anymore at this location.

Don’t ever mistakenly pick up another persons order (identical order and handed to me by a worker, btw) because they’ll come out on the floor and take it from you without explanation, turn their back to you, and walk away.
Unless you like being made to feel like a worthless turd that didn’t pay for service and doesn’t deserve a modicum of respect.
You can be sure I’ll never visit this shithole ever again.
Corporate just got CC’d on this review.

I’m a regular, my order is always just right, cooked to perfection. The most friendly service of any in and out location I have ever visited. Staff is always smiling and ALWAYS repeats the order back so you get the right food. Will be back once a week as always.

We were on our way back to SoCal and it was getting late. Stopped in to grab a quick bite for dinner. Restaurant was very clean and even this late, the employees had smiles on and greeted us. Food came out very quickly even though they had a line in the drive-​thru. Nothing like a Double-​Double, protein-​style with grilled onions and fries to welcome us back to SoCal. Yummy!!!

I love in n out even though they are always jammed they do a great job getting out the orders fast iv never had a problem with a messed up order not once ever. the only reason I’m not giving a 5 Star is because one time my meat was under cooked and just me personally I don’t like it that way so now I just always order my meat well Done and it’s perfect! Great job everyone at In n out !!

I love in N out
usually I go there after I ride on my bike on Saturday this place is very fast and without any complication just quick in and In-​N-​Out

How is it possible that In and Out is getting 3 stars and not5?!! I love this place, not so much this location. The king lady taking my order inside wasn’t paying attention because her young friends were in the building and she was waving and talking behind me, Therefore she asked my order more than once. Then fried were taking out of a drive thru order solved into my order that was for take out in the store. Seems as if there needs to be some retraining, because IN and Out everywhere is 5 stars. My food was absolutely delicious, as always.

Excellent! Place is always packed!!! Animal Size it! Always go out of there way to be super friendly and with a smile. It really says a lot about an establishment and you can see it in their training. Wonderful!

I may be biased for some unknown reason but I feel like this is the best in n out in SCV. Open late, always delicious, tried and true in n out you are a beacon of quality and goodness in a land of cheap and disappointing fast food options. God bless you and your delicious animal style fries.

I don’t post much on Unilocal anymore. I start to post, but then I don’t because I find that it’s usually a gripe. I gripe a lot more since my divorce. When I was married, I was on here all the time writing happy stories of family life, threaded in between whatever my post was actually supposed to be reviewing. But, while I’m healed in many ways, and actually kind of love being a single mom, life is a bit more challenging. Which means, I’m not always in the best state of mind at all times. I don’t want to hurt anyone’s business because of that. If the situation is bad enough, I’ll usually call the store manager and make him or her aware. If that doesn’t work, or if I see that the offense is horribly egregious and possibly unfixable, I post here. Or, I just decide to forgive. That is something I work on a lot.
I’m happy to say that I have a five-​star review, for this In-​N-​Out out in the boonies.
I walked in there with 11 little girls for my daughter’s 12^th birthday. She would eat In-​N-​Out every single day if I would let her. But since I don’t, it was treat. Also with me was my ex-​husband. The past is the past, and we’re on good terms, especially in raising our daughter. We’d taken her together to the Gentle Barn which, for being clean and lovely and fun, had no control over the weather. It was hot and we were dusty and tired. And hungry.
We gave our convoluted order to the cashier. Then we gave him another, separate order for the late-​coming girls from another car. The cashier was conscientious. Listened to 11 active little girls attentively, despite the chaos that is In-​N-​Out. I noticed the manager was nearby, making sure he was hearing us, while at the same time striving to ensure that his cashier didn’t feel offended by his putting the customer first when he faltered a little. It is an art.
There was nowhere for all of us to sit inside at this popular joint, so I asked for the order To Go. Then the girls went and sat outside in the heat at the tables, deciding to eat Here instead. Perhaps noticing that, the manager came over and asked me if I wanted to get the burgers for Here instead. I thanked him. Then my ex came back inside and said the girls wanted it To Go, they were too hot. Then my ex started flexing and kind of took over, and I was like, whatever. I was getting too, too drained by the whole sitch. Maybe he could see it. He asked an employee for some bags. At least I would be able to see the burgers better when passing them out and then we’d pack them ourselves.
As it turns out… one of our burgers was missing. I came back up to the counter with the disappointed little girl in question. She recited to that same cashier what she had ordered. Some other guy came out of nowhere to assist the cashier, who handed him our receipt. Then he proceeded to read it off, to make sure I paid for this burger in case she never asked for it.
I can’t read his mind, but he was actually looking at me like I was possibly trying to rip the In-​N-​Out corporation off. I just spent $ 100 on some burgers. I’m going to try to rip you off $ 8?
OK, this is dissolving into a gripe, and that’s not my intention… I’m sure he was just trying to do his job. Maybe, he’s that guy who likes to come in and solve a mystery and I’m overreacting. I don’t know. I just didn’t need all that.
Anyways, I couldn’t hear what each little girl said, but I had seen them each say something. I was in the back of the line, my ex was up front. I didn’t explain all this. I just looked at him, like the weary single mama I was at that moment, and said, «I don’t know, dude. I have 11 girls here.»
At this point, my hero (also known as the manager) popped up. He was done with that shenanigan. Home skillet stepped aside, he took over, and in 30 seconds, I was walking out of there with a happy little girl with a burger he made fresh just for her.
I said, «God bless you,» because when you are as tired and done as I was, that gesture felt like the world had been handed to me in a little white bag.
As it turned out, it was all our fault: one of the girls from the second order had taken a burger from the first order because she didn’t understand what was going on in all the chaos. The cashier hadn’t messed up.
And neither had the manager. The customer may not always be right… but you need to feel when you walk into a business that you matter. This team did an excellent job of that for the most part… or at least they have a leader who will ensure that everyone who comes in those doors is treated respectfully. Those are the best kinds of managers to have, that will invest in instructing you to be your best. I hope that his employees are taking notes and learning if they want to be one some day.
Bottom line: If you have a nice customer in front of you who just wants to feed some children, see that. Don’t see an order. That’s the thing. See the person and operate from that aspect.

Came in on Presidents Day for the drive thru. They had a long line but still manage to move the line fast .got my order right and with in 20 minutes.

Everyone is pretty chipper at all In-​N-​Outs but the people at this In-​N-​Out are soooo friendly. I was sitting outside with my dogs and an employee walked by with trash bins. He saw my dog trying to get his attention so he set the bins down and spent a little time with my dog. Food is consistent and great. I love stopping by on my way to Mammoth.

Classic In-​N-​Out. It’s location is an oasis along a wearisome road!

This review is for this location ONLY!
In-​N-​Out, in general is awesome. The brand itself is a 5 star plus company. Sadly, this location needs a lil work.
I ordered a Double-​Double Animal, Fries-​Well, and an extra large lemon-​up.
Well the only thing correct were the fries. The lemon-​up was lemon aid… Not a drop of 7-​Up. I even confirmed by asking, ‘Lemon-​Up correct?’. Okay, so I didn’t get the correct drink. Big deal.
That wasn’t the biggest problem. The burger was. While it was cooked correctly, was juicy, and looked amazing… The bun was burnt. A good charcoal black burnt. All the edges. How the hell do you not notice black bread? Seriously? I had no idea until I took my first bite. The burnt bread was so overpowering that I could only eat the middle. Half the burger to waste.
I went through the drive thru, and would have went back, but I was miles away and the place was slammed.
As a die hard In-​N-​Out fan, it greatly pains me to leave this review, however, the managers need to be sure the product that they are serving is up to In-N-Out’s standards. This location, and only this location, was a complete disappointment.

There fries always get so damn cold so fast
To where I throw them away after about a minute.

Second strike on drive thru. I got hot fries and a barely warm burger… I was offered to have it «recooked «but why aren’t the cooks communicating to have them done at the same time frame not 5+ minutes apart, and I did not wait that long to have it reheated, kidding me.!? I was offered a shake as Well but I just wanted my order done right. I understand the food cannot always be done at the exact same time but when I pull up and there’s a couple burgers sitting there already, you later hand me one of them and you tell me it took so long because the fries were cooking. I’m sure the next car is wondering why their burgers are not warm or as hot as their fries which probably burnt them.

Located right of the freeway on Sand canyon road, this In N Out burger is very popular. You can expect a full parking lot and a long drive thru most any time, but especially late at night (Saturdays). It is the only thing open that late for all the people driving home from LA. If you are just getting shakes and the drive thru is long, I recommend going inside. They will take your order and make the shakes immediately, rather than waiting like you do for the hamburgers. The hamburgers are good, the staff is efficient and it is located in a dry stretch along the 14, all good reasons to come to this In N Out.

If you’re a true Californian then eating in this place is no brainer. Though this In N Out has so many people and little to sit to. Just too much people either camping or going to Six Flags. Every In N Out I tasted taste alike so no complains for this joint. It is simply Californian!

Best burger you’ll ever find. The employees are always hardworking and super helpful. The lines can get long but we all know its worth the wait. There is something amazing about this place and it reminds me how much I love California.
I usually order a Double Double with animal fries– yeah, when I do indulge, I go all out!
I can’t eat here all the time because the food is EXTREMELY fattening but it is definitely a treat!

Best one I’ve been to. Staff is always friendly and helpful with suggestions. The food is always fresh and yummy. I love my burger protein style and my fries well done. They never jip me on the lettuce.
It’s in-​n-​out, nuff said. Yummers!