Quick Appliance Service

50 years in the Real Estate Development Business and I have never found a vendor that works so hard to make sure their clients are happy! He will go the extra mile if need be !

Prospero has been to my house to fix my freezer (when no one else could), and my wine cooler. He always answers my calls or gets back to my messages right away. I totally trust that he can fix the problem and he stands behind his work. Plus it great that he’s a nice guy.

So their website has Hot Water Recirculation Pumps and I called to get an estimate and potentially getting one installed. The guy on the other end: «No, I don’t do that». I tell him its on your website and he says «OK, bye now».

I highly recommend Quick Appliance Service. I’ve used them twice; once for my washing machine, once for my dryer. Both are LG appliances, which very few services will touch.
I called on a Saturday morning and was able to get an appointment for the same day. Prospero arrived on time, assessed the problem and explained the options and costs before proceeding. My dryer works perfectly now!

Yeah, don’t even bother calling or emailing them.
I sent an email with no response.
I called and the guy didn’t even answer with the business name.
Was short and didn’t want any business, or something.

Nuff said.

Called Quick Appliance for problem. We’ve been using them 6 years — for oven, dishwasher, refrigerator. This time for dryer. I called 9:30, Prospero was here at 2:30, and it was fixed by 4. Required taking the dryer completely apart and going to San Carlos for part. Excellent, quick service, reasonable price.
UPDATE: May, 2016. Called Quick for problem with Viking oven. Prospero was here that afternoon, and got Viking parts to fix it next day.
We have been using Quick for many years, and cannot recommend them too highly.
See my first review below.

Proctero was quick to answer, i scheduled an appointment over the phone. After asking him if i can pay by pay pal he told me he’s busy and to go and fine another company. May be a good guy but repeatedly saying i am busy — say it up front and make it easy for you and tour customers. Not customer friendly in my opinion.

Arrived same day as called for assessment. Had a clogged dishwasher, simple fix via new vent hose. Professional and timely service.
Price is comparable to other service providers I quoted. Service was good.
Edited 5÷21÷14 — 5 stars — Prospero called me after reading my review (repair guy). He stated there was a miscommunication and that I would only be charged for the price of the pump, not double labor costs. And he gave me 3 months to replace the pump at only the cost of the part, not extra labor. So I’ll change my review to 5 stars to help him out. And I’ll be calling him for any further repairs if needed.
Reason for 4 stars — I called about the dishwasher being clogged, so that was fixed. However my pump was in need of replacing as well… I was going to be charged double labor if repair guy changed out pump… Reason you ask? Repair guy stated I didn’t call him to replace the pump, just for the clog. So he was going to charge me double work rate and not just for the new pump part? Really? We just fixed the vent problem and will wait on the pump.
Make sure your explanation is clear and check the receipt. Don’t get overcharged for service.

My furnace stopped working during the cold spell in the bay area a few weeks ago. I was pretty sure it was the ignitor based on the troubleshooting tips in the brochure but since it involved gas I didn’t want to take any risks so I hired a professional.
I found Quick Appliance Service on the Bryant Furnace corporation’s website. They were listed as an authorized dealer and had an icon noting this company was certified. I immediately turned to Unilocal to check their reviews.
The lady who answered the phone when I made my appointment was friendly. She said there are no «free estimates» and that it would cost $ 50 to have Prospero to come out.
Prospero was 10 – 15 minutes early and called me before he headed over. When he arrived he quoted me a price to check out the furnace. (I can’t remember what it was) It did turn out to be a cracked ignitor and he charged me $ 335 which included labor, parts. (Includes $ 50 discount for writing a check vs credit card).
A week later the company called to follow-​up on my appointment and to see if everything was OK.

I rarely write reviews and am not into bashing companies.
Call another company before using these guys. My refrigerator broke and I checked Unilocal and decided to use them. They were responsive and nice. They also wanted to charge me 3 times more than I ended up paying to fix my fridge. It went from $ 600 to $ 150. If you are concerned about price. Use someone else. The part charges were 3 – 4 times higher and they called me the next day urging me to fix it now. I’m so glad I waited another day and used Ace Appliance in Sunnyvale.
Update 12÷30÷13
I just read the response by Prospero from Quick Appliance. As I wrote previously, he was very nice. My frustrations and questions are:
1. Why did quote me $ 390 to replace the timer and defrost thermostat, when Ace Appliance only charged me $ 150?
2. Why did you think I needed a new heater when I didn’t?
I’m not accusing them of being crooks. I think Prospero had honest intentions and did his best. Maybe he didn’t have enough experience? I don’t know.
Bottom line is I did not need a heater ($ 202) and went from $ 390 to $ 150 for the timer and thermostat. That’s $ 592 vs. $ 150, a savings of $ 442! You be the judge. Then call Tom at Ace Appliance.
Also, my fridge (and heater part) is still working great!

My Viking refrigerator was leaky, causing my hardwood flooring and my cabinetry to warp. I found these guys doing a search on Google. I called and reached a human right away. To my delight, Prospero was able to get me into his schedule that very same day. You know how some folks give you a two hour window, have you wait and wait, and then show up towards the very end of that window? Well, not Propero. When the guy told me that he’ll be by between noon and 2pm, he calls me up at 11:30am to let me know that he’s on his way. Awesome!
Prospero gets down to business and he’s discovered that a drainage pipe was clogged and some other part needed to be replaced. He told me right away how much the part was going to cost plus labor. I gave him the green light and he did his thing.
All in all, Prospero was professional and courteous. I would definitely call on QAS again the next time any of my appliances act up.

I work all week so only have time to do laundry on the weekends. I’d washed one load, put it in the dryer and started the second load when I discovered the dryer wasn’t working! So here I am on a Saturday with two loads of wet laundry and no dryer or line to hang it out on. I found Quick Appliance Service here in Unilocal.They didn’t have the highest rating, but of those who worked on Saturday, they did so being desperate I gave them a shot and got an appointment for between 5 – 6. Around 4 I got a phone call telling me they could be here EARLY! Prospero arrived around 4:25 and dug right in taking apart the dryer. Inside he found coins, a Costco card, and about a ton of lint and dog fur that had somehow made it past the lint trap into the workings of the dryer. He cut off the fur and hair that had wrapped around the gears and had it all put back together and working again within 45 minutes. He told me he didn’t think it was the motor, just things in the way keeping it from turning but if I had any further problems, give him a call and he’d order a new motor. Well, 3 loads later and it’s still working perfectly!
My experience with Quick Appliance Service was stellar and I will definitely call on them again.

Unilocaled this company and they lived up to their reputation. Phone customer service was awesome – Luana was very helpful! She gave me appt for next day, worker arrived on time (called before he arrived), completed work on-​site and accepted CC pymt on site. Guaranteed work for 1 year. Company f/​u w/​me to make sure it was to my satisfaction. It was a pricey repair, so not sure if their is better pricing – it was a Viking wine fridge repair.
Highly recommend them.

Awful, awful experience. Used these folks about a year ago and had a wonderful experience, so not sure what happened. Perhaps new ownership? If you fancy getting swindled, belittled, and treated rudely, Quick Appliance is for you.
I own a business, so our washer and dryer get a lot of use. Our washer started leaking water. Called quick appliance, and they sent someone out the next day. Carlos was our technician, and we had a less than stellar experience with him. He was rude, dismissive, and acted like we were putting him out by being in his workspace. He diagnosed the issue, and informed us that he would be back in 2 or 3 days, as soon as the parts came in. He came back, installed the parts, and told us we should be good to go. We asked him to also perform routine maintenance on our dryer, as it gets clogged with hair and lint due to heavy use. He performed the service, and was on his way ($ 300+ later). The next day, our washer malfunctioned again. A different issue this time, but it was also still leaking. We discovered Carlos had forgotten to reattach the drain-​tube, and the water was spilling out all over the floor. We called quick appliance again, and informed them we were still having issues, and they sent out a different technician (at our request, since Carlos was not only rude, but also incompetent). This time it was Prospero, who we later learned is the owner of the business. He diagnosed the *new* issue, a faulty motor. Not sure why Carlos didn’t catch this the first time around. Anyways, another $ 200 later, and the washer is now finally fixed.
Fast forward a few weeks, and there is now a strong burning smell coming from our dryer. Turns out it wasn’t serviced properly, and there is hair surrounding the burner (a clear fire hazard). Prospero comes out again, and tells us it will be another $ 70 to perform a service that we had already paid for (and was not performed properly the first time). He tried to convince us that he was giving us a deal, and that the service normally would have cost $ 140. His reasoning? He was not the original technician that performed the service. But wait, don’t you own the company? Shouldn’t you cover the asses of the employees who f-​up? Needless to say, he finished his service and we will never be using Quick Appliance again.

Great communication, great service, great pricing. Washing machine went out on a Friday. Called Sears (place of purchase 15 years ago) and they couldn’t come out until Wednesday, and it was going to be $ 129 for the visit plus parts. My wife called Quick Appliance on Saturday, and they were out the same day.
Michael was on time, quickly identified the problem, had the parts, and was out the door in about an hour. Washer works as good as new. If we have any future appliance problems, we’ll be calling these guys first.

I came back from my tropical vacation to find my dishwasher HDJ («He’s Dead, Jim»). I called Quick Appliance Service, and Mike saved me from a Fate Worse Then Death (washing my dishes by hand).
No one wants to have their appliances repaired, but if you have to, then definitely call Quick Appliance Service. Luwana answers their phone promptly and courteously and they deliver on their promises by showing up inside the agreed upon two hour window.
After he arrived, Mike was able to diagnose the problem with my dishwasher quickly, but unfortunately, it was an older model, and the broken part was no longer available. After both Googling and called around, when he couldn’t find a new or used part anywhere, he arranged to have a technician he knew rebuild my burnt-​out control board for a reasonable price with a 90-​day warranty on it.
Of course, while the control board was out getting rebuilt, my washing machine got jealous of the undue attention being paid to its sibling appliance, and decided that it too would stop working. Mike diagnosed the burnt-​out bearings almost instantly (just from the sound!), and not only do they still make this part, but he had it on his truck. Sometimes, it’s better to be lucky then good.
Their initial diagnostic charge is $ 45 per appliance, but that is applied toward the total cost of the repair if you elect to have it done.
I recommend Quick Appliance Service whenever Murphy’s Fourth Law («Moving Parts Don’t») strikes.

My refrigerator stopped working sometime in the middle of the night on the 4^th of July. The next day, I used google to search for Appliance Repair, Santa Clara and up popped Quick Appliance Service.
When I called the woman who helped me schedule an appointment was friendly, efficient and asked my permission to place me on hold. We even joked around a little about the spelling of my name. She was great. And she went out of her way to make sure I got an appointment the same day.
The repairman showed up in the middle of the two hour window I had been given. He was polite and respectful. He described everything he was going to do. I asked questions about the repair and the parts out of interest and he took the time to explain it in a way that I could understand. He was efficient and friendly.
At the end he asked me to kindly complete a survey at their website because they are always looking for ways to improve the customer service.
Thumbs up to the staff at Quick Appliance Service!

We called Quick Appliance to fix a broken laundry dryer. With 3 kids, we needed a repair quickly, and they were able to come much quicker than others we called. They were very professional, polite, and explained my problem clearly. The needed to go and get a part, and they didn’t charge for the time to get it, only the part itself and installation. I wouldn’t say they were cheap, but their prices seemed competitive and reasonable, and well worth the performance.

Always had prompt friendly trustworthy service from these folks. Like another review said: they are on-​time, and do exactly what they say they’ll do.

Our Vinotheque wine cooler broke down. It was out of warranty by a few months, and the manufacturer referred us to Quick Appliance. Brandy setup the appointment and kept calling with updates to the technician’s schedule. The technician (Ali) was friendly and professional, quickly isolated the problem, and returned a couple days later with the necessary parts to complete the repair.
The main thing that impressed me is that they did exactly what they said they would do, there was no hassle or surprises. They even apologized for being a little early!
It’s been a couple months now and the wine cooler is still running fine. I would definitely call them in the future for other appliance repairs.