Petco

I find petco quite expensive and I feel like I could find cheaper stuff if I search around but sometimes I’m lazy and petco is just down the street.
Our little puppy decided to chew up his harness one day, good job. He would easily slip out of his collar, so I walked him to petco and found the right harness for him. The lady at the register was really helpful on picking the size and helping me put it on for him. Good experience here.

This review is for Megan in the grooming salon, she has to be one of the most likable, kind and responsible groomers I have ever met and the only groomer I saw actually try and succeed to make a connection with my distrustful pup from the start. Now my munchkin is a lover with not a mean bone in her body, but she a worrier, escape artist and a major wiggler/​squirmer when she is confronted with simply having her nails clipped. Something about having her nails trimmed sets her into flight mode, poor baby. Her toenails are black and I cannot see the quick, so I put this task in the hand of professionals. It takes a very long time for me to do them myself! Now that I have been consistently bringing her to Megan, Khloe doesn’t make me carry her in, she doesn’t escape every chance she gets anymore and try to run back to the car and yes, she wags her tail and voluntarily goes behind the counter to greet Megan… and yes she voluntarily however reluctantly lets Megan trim her nails. Megan seems to bond with all the dogs instantly and is super duper patient and has a great sense of humor while being very responsible. In fact, Megan is so likable and funny, last time my girl gave her «I am really not sure about you handling my paws look and I am just want to leave», Megan responded, «Khloe, when I haveI ever let you down???» When it was time to leave, Megan told Khloe you can go but give me a kiss! And my dog licked her. I’ve seen dogs she has groomed and they look wonderful — so much so I have been thinking about giving up my grooming my baby girl and letting Megan give her a new stylish look — she would be the first person to groom her other me! It’s so nice to see a groomer that always enjoys the dogs and innately connects with them as well as their owners and vice versa. Dogs are always happy to see her, even if they are in the store getting treats with their owners, the owners are happy to see her, and her clients look well, very fancy and well coiffed, pampered and loved! Petco grooming’s superstar is definitely Megan, it would NOT be the same for us without her! Thank you Megan!!! Khloe and me say that you are the best of the best! It’s always a positive experience, however short, when we are there and we are most grateful! 5 tail wags all the way UP!

This isn’t the greatest Petco. Kinda small and I’ve seen cat poo left unattended and even seen kittens fight.

Was in Superior Court last week and with all the paperwork, I forgot to ask for my dog’s Rabies Certificate back… asked the Court today and was told I need a court order to get it back. So I did a chat with Petco, which has reduced Rabies, etc, shots on Sundays and got help IMMEDIATELY!!! Thank you, Hugh, who told me who to contact within a few minutes. Nice to know someone out there actually reads your request and responds.
And when I took my dog there for the shot several weeks ago, I had the worst dog of the day… a whining, howling, rolling, jumping Husky! So embarrassing I almost left… but everyone was so nice and helpful, I made it to the end… Wolfgang even helped himself to a treat on the way out… good thing I noticed so I could pay for it!

UNPROFESSIONAL
They cancelled my appointment because I was going to be 15 minutes late — I was on time, just at the wrong Petco on El Camino — I was desperate because I have stitches in my thumb and couldn’t wash they myself if I wanted — totally LAME — they said if I called 10 minutes earlier they could have helped me — AS IF ??? What would the difference be
NEVER AGAIN

Always nice people to help you out. But the Grooming Dept refused to take our dog stating her rabies shot was expired it was Aug 2015 and her (rabies expires 10−13−15 and I gave the paperwork to prove it)

Every time I walk over to get crickets there is never staff on the floor to help me. Today I said «uncle» and SPLURGED to buy their pre packaged crickets. $ 5.49 for what the package said was a 36 count.
The two clerks on cash registers were flustered and unprofessional in their behavior. I’m all for giving people second chances but if your not willing to behave and represent the people you work for professionally then why are they there??? Could it be that they pay so low of wages this is who they can get to work there? Please have Petco employees leave the «street» ‘tude on the street and at least ACT like they want to be there to help you?
Then I get my crickets home only to find out I just paid $ 5.49 for FOUR crickets!
I WiILL never go to ANY Petco again.
This is THE last time they burn me $$. Petsmart here I come!

Drove from Mountain View for the Vetco clinic. Went on their website an they indicate at they would have clinic today however when I arrived it was cancelled, I did receive 50% off of their services next time but it was pretty annoying. While I was there I bought some treats for my dog. It was 10am on a Sunday and the shelves were a mess not much selection and the shelves had a lot of trash there. The store is small however the staff was friendly. Much nicer looking on the outside than in. Will be here next week for Vetco hopefully they show up…

I’ve been going to Megan for my dogs grooming for the last year and she is awesome !! I have a large goldendoodle and its hard to find a good groomer to perfect his teddy bear hair cut. Megan is incredible she is very immaculate and has a great personality. I definitely recommend Megan !!!

This review is for the pet groomers, primarily nail trim services. I have always had a positive experience taking my furbaby in for her monthly nail trimming with Megan. My dog typically hates getting her nails cut, but Megan and Niki work quickly and efficiently to get the job done. The staff here are excellent and do a wonderful job! I would recommend calling to make an appointment because there can be a bit of a wait for walk ins.

Terrible. Just terrible. Went in to buy so vetracin that I had called about and then went to pick it up in store. After getting the vetracin I went to buy some dog food as well which I received some good info about from one of the sales reps. After finding everything I needed I received some less than average service from a somewhat unenthusiastic cashier. The reason however for giving this location 2 stars is because as I was exiting the sales reps congregated and began to talk smack about me saying how rude I was. I could care less about what these guys think of me, but the fact that they did it in front of me is ridiculous. You can at least wait to go into the stock room or something come on. To the management, I’m going to go out of my way to avoid your store until you take customer service more seriously.

We had moved to Sunnyvale from NY in August 2014. I tried the Sunnyvale Pet Smart 3 times, and they did a ok enough job, but never listened to me about how short to cut my dog’s hair, so I wasn’t thrilled with them. I had shown the Pet Smart groomer a picture of my dog each time of how I wanted his hair cut, but I didn’t have much luck with them.
My husband and I were randomly in Petco one day and we were given a discount coupon to try the groomer at their store.
My Shih Tzu Teddy had 3 appointments with Megan from Spring-​Summer of 2015, we were very happy with her work. I showed Megan a picture of my dog with one of his good NY haircuts and she was able to perfectly replicate the cut.
Megan was very personable and a pleasure to work with. I had nothing but positive experiences with the grooming staff at this store. We are moving to LA, so I am bummed that I won’t be able to take Teddy to Megan anymore.
I would recommend giving them a try!

I was so nervous at first to drop my dog happy off here to get groomed, it is always scary the first time. But after talking with Serena she made me feel at ease. I am so glad that she was the one grooming happy. She was great, kind and very knowledgeable and you could really tell that she loves what she does. Happy is half Collie and Half German Shepard so when it is shedding season he sheds A LOT. Serena suggested a shedding conditioner which really seemed to help. When I came to pick up happy a couple hours later he looked like a new dog and was very happy which made me very happy. :)Thank you Serena.

Grooming salon update. The groomers there are very caring and pay attention. Megan is my new groomer. She took care of my dog and I am so glad to have someone I trust. Thanks Megan

Brought my dog Sparky in for a grooming, and tooth brushing. Serena S did a great job and made him smell like a Cookie. He was sooo soft and i know they treated him very well! The grooming is not even that busy.

This store located in a little plaza on El Camino Real near Sushi O Sushi and Honey Berry. There is reserved parking for Petco customers up front. This is a bonus since this parking lot get really full.
The staff is always nice and the merchandise is always organized. I especially like the Humane Society satellite location inside. You can view the many cats and kittens available for adoption. They are so cute I wish I could adopt them all!

I have been thrilled with everyone here at Petco. My story would be a long one and includes house breaking a puppy. Everyone has been knowledgeable, helpful, friendly and fun. The return policy is unbelievable. Thank you Petco team!

[4.5 stars to be exact]
I have been coming to this Petco for the past few months since it’s the closest to where I live.
Customer service is quite nice over here, they always greeted us with great smiles every time I walk in; of course some times we’ll see one or two employees having some bad days, but still were able to help when we asked. They were all seemed very friendly and helpful, especially their manager (I believe his name is Paul); he has helped me with a few times for product exchange, reward card issues and product suggestions.
They are next to some of my favorite restaurants so it’s convenience for me to eat and shop; they have convenience parking spots reserved just for their customers right in front of the store. I will keep coming here for everything my puppy needs.

Grooming service is awful… I showed Alisha a picture of previous work done by another petco groomer and explained that I wanted Trix’s face to be cut the same way (trimmed and rounded without taking off too much of her cute naturally curly fur). She nodded confidently, but when I picked up my dog, I was HORRIFIED!!! Picture is added … Trix came out looking like a huge rat!
When I showed the manager the picture I showed Alisha to convey how obviously she missed the mark, his response was that the «angle» of the picture may have made it difficult for Alisha to see exactly how I wanted Trix’s face cut… billsh!t. She just has no clue on how to properly groom a dog. I did a split screen of how Trix’s hair is usually cut juxtaposed with Alisha’s butcher job… You be the judge… doesn’t my poor trix look like a big olé rat now. Sad.

Your typical PetCo with all of the pet items your pet loves. My pug has enjoyed their treats, toys, and pet food from this store.
Keep on the lookout for coupons in the mail and sign up for their membership program to get a small discount on some items.