Hansen’s Comfort Shoes

I went here looking for work shoes. I’m disabled so I have very specific shoe needs, and when I explained what I needed, the guy working (wish I remembered his name) pulled out some optioned and worked with me for almost 20 minutes to find the shoes that fit my needs. When we finally thought we had the right shoe, they didn’t have my size. He called the other store, found the right size, and someone drove the shoes over to this store immediately. I went to get food at the food court, and the shoes were there by the time I was done. They’re my favourite shoes and I am so happy with them and this store.

I have been a customer at this location for years. On May 11, I purchased a pair of shoes and on May 12, I purchased a second one. Same shoe, different color. After wearing the black shoes for few times, it stretched a whole size. Only the left shoes stretched. I Have never had this happen before. I was disappointed, I went back on May 30 to see what can be done. Here is what Jeff did.
He took my shoe to the operation room, and stuck few band aids to make it more tight around my foot. Of courses, it did tighten, but what about the length? Needless to say, the way Jeff fixed my shoes reminded me of the way mom used to fix our pants; adding patches to the holes. But mom would do that after owning the pants for years not 2 weeks.
Shame on you guys. Join the competitors and stand by your products. If a pair had problems, and the other didn’t, then it is a quality issue. A good store would have offered to exchange it.
Anyways, this experience means the end of our relationship. No more Hansen.
Nordstrom is the way to go. They stand by their products and they have a huge variety of comfort shoes. They will take it back if there is a manufacturing problem.

This review goes to Bridget, who is the Mother of Excellent Customer Service. Outside of doing all she could to assist with an exchange, Bridget could spot from a mile away how the angle and shape of the shoes I was wearing at the time were flattening the shape of my foot. She assisted in remeasuring and it turned out that the reason why I’ve been slipping, have been squashed, squelched and simply been uncomfortable in most of my shoes since my feet stopped growing was because I was not a 7 or 7.5 as I believed, but actually a size 6 — with widening feet and a flat foot i.e., no arch. She knew all this from looking at my posture, whereas the high-​tech electronic measuring mat of another shoe store in the mall said everything was «normal.»
My experience shopping at Hansen has also greatly lessened my dislike of shoe shopping overall — previously whenever I walked into a shoe store, the salespeople often made it feel like buying something was life or death — Bridget does not do that. She was friendly and helpful, and far from pushy. She is more interested in getting to know about you as a person in order to find out your taste and preferences. If you cannot find what you want, she will move heaven and earth to help you find it. She is there to offer guidance as you shop and ultimately will make you feel like a princess (or prince!) while at Hansen’s, ultimately creating a loyal customer.
I’ve been in Hansen’s before and left without any lasting impression; this time, after leaving the store after meeting Bridget, I am a huge fan and want her to be my personal shoe whisperer!
Concerning the shoe selection and overall ambience of the store: Hansen’s is cozy and while their shoe collection is not extensive, the shoes featured are all great comfort and quality shoes. They carry SAS, NAOT, FINN — honestly one of the few stores that so carefully chooses what they can and will carry. So while the store is small, it offers a good enough selection for those looking for a solid comfort shoe.

Shout out to BRIDGET who helped us out today. INCREDIBLE customer service!!! Mema needed shoes for the wedding and Bridget was beyond helpful!

The customer service is so bad they won’t call another store for you. In fact, the man said the other store wouldn’t answer the phone. The guy at the other store says they always answer the phone… Now to review the oakridge location, even worse.

I purchased the Gabor ballet flat at the store then went home on the Gabor website and saw that they had the shoe for $ 95 (I paid 160). I called the store to see if they could price match because it was directly from the manufactures website and they told me they could not because it was a an oversees company, total B.S. I will not be returning and will be returning the shoes.
Jeff has terrible customer service on the phone and in person.
I really liked Mariah she was nice and found me a great shoe.

I bought a pair of dress shoes in this store. The sales clerk was very helpful. These shoes had elastic straps over the top of my foot and around the heel. They were expensive and I thought Hansen’s would stand by their shoes. After wearing these shoes ONE day, I was crippled. The elastic was so tight that it dug into my foot and heel leaving a painful «dent». My receipt said returns must be in 10 days. I took the shoes back within the 10 days and was told by the sales lady that I wore them outside so they couldn’t help me. I asked her how the hell I would know that these elastic straps would hurt my feet. The shoe itself was comfortable so I didn’t realize that the elastic straps would be the problem so, of course, I wore them. These straps didn’t hurt at first, but after several hours, my feet were in pain. Just trying on the shoes and wearing them around the house wouldn’t do it. The sales lady would do nothing to help me. I was considering getting a different pair of shoes to replace these. However, now I will never shop there again. Guess I’ll have to shop where the stores stand by their products, like Macys or Nordstroms. That’s $ 105 down the drain.

I agree with 2 other Unilocalers re: rude employee. Cute selection of overpriced Italian shoes ($ 125 for flats) that, when I tried them on, I was not impressed at all. Not for $ 125 plus tax. I want to be wowed. The older male employee gave me a condescending tone comment about me not liking the shoes. The female employee was funny and friendly, personable. May or may not be back…

Will I go anywhere else for shoes again…
NO NO NO
Martin Hernandez fitted me for my new shoes and this man is the Steve Jobs of shoes. He knows what the correct everything is and if familiar with the many styles available in his store (I will bet that he is familiar with the stock at any of the Hansen’s in this area).
The quality, fit and comfort of shoes is what I deserve and if you do to this should be your next stop. Go see what real comfort and fit is all about.

Some of the best customer service I ever had. I wanted to buy a pair of Birkenstocks and the lady was so knowledgable and helpful. I told her that I didn’t have the intention of purchasing them that day, and that I would probably buy them back in Arizona. Regardless of the fact that I probably wouldn’t be a paying customer, the service was fantastic and she even wrote down my sizing and style that I should order for my foot so that I get the proper shoe back home! Amazing service and I would definitely come back!

Fantastic, I have been visiting this store for few years and travel from Pacific Grove Ca, not that far, well worth the customer service which is given. Talk about going above and beyond, each time, every time. I actually had seen the previous poor reviews and cannot believe they were written on the same store. I am glad I did not allow those reviews from stopping me from going into this establishment. The stock of shoes is ever so comfortable and you cannot get some of the brands elsewhere. The ladies have absolutely spectacular customer service skills and make sure you are good with your purchase. They do not just sell to sell. They are kind and considerate.

i am concerned about what us happening to my favorite store at Westfield Mall, San Jose, CA. My friends and I make it a point to go in and visit Bridget at Hansen’s Comfort Shoes. She is so friendly, professional. We trust her to fit us well and give us honest advice. There is an excellent selection. .

But the last several times, we’ve been there are new associates there and the entire atmosphere in the place has changed. They are frankly, a bit off-​putting. They lack the charm that Bridget brought to the place and it is not fun to shop there anymore.
I hope this problem can be fixed so that Hansen’s can once again be my favorite store in the mall. Bridget should be applauded for the fabulous job that she always done. :)

Martin Hernandez helped myself and my 9 yr old stepdaughter and was great. He was very patient as she tried on many shoes and was very helpful in discussing the shoes and giving helpful advice. My stepdaughter has arch issues so she really needed good arch support. We left the store with 4 prs of shoes for her and two pairs for me. Will definitely be back come Fall. thanks!

This is the store to shop for shoes that are truly comfortable. I have never had this level of EXCELLENT customer service. The first time I visited the store, Monica helped me and actually measured both of my feet like a true professional should. (Ask yourself when was the last time a salesperson did that?) She found me a pair of shoes that feel like I’m walking on a cloud. So comfy. AND Martin (the Regional mgr) insisted I try on their bamboo/​cashmere blend socks. WOW!!! What a difference. You have to try these socks (bought 4 prs) I have been very impressed with the employees of this store. Jeff, Bridgette and Monica are the best and Martin really knows his products and takes care of his customers !

I don’t need orthopedic shoes but I have purchased a few Uggs and sandals at the Oakridge store. The customer service has always been courteous and helpful. John, in particular is outstanding in customer care.

Lately I just can’t wear my heels for long periods of time at work anymore. I decided it was time to put the heels away for only special occassions and night’s out and buy some comfortable shoes for when I’m on my feet all day long at work.
I’ve been to Hansen’s Comfort Shoes before, since it’s so easy to walk in that store since it does display quite a bit of shoes in the window. I’m a huge fan of Ugg shoes and they always seem to have all the current styles that come out from Ugg’s every year. But enough about the Uggs. I was there to find some work shoes that would be stylish and appropriate for work without hurting my feet. Not an easy thing to do since most comfort shoes do look really damn ugly!
I believe Hansen’s does have a large selection of brand name shoes. They have Munro, Dansko, Merrill and Born shoes. All very comfortable and pricey shoes. Hey, comfort doesn’t come cheap.
I do like most of the staff there. However, there is one man there that isn’t very friendly. I’ve gone there on several occasions and he never looks happy. I don’t really like being there when he’s on the sales floor. There is a woman there who I have never seen before and I thought she was absolutely delightful! She knew a lot about foot conditions and about each product in the store. Bridget was awesome! Very knowledgable and a great sense of humor! She made my «comfort» shoe shopping experience fun!

Rude. Condescending. No product Knowledge.
I originally purchased a pair of orthoheels here. I was told that orthoheel did not make any other styles, so if I likes them, I needed to buy the TIDES. So I did. Lo and behold, I looked online when I returned home and there are TONS of other styles.
I let it go at first because I thought maybe the woman who helped we was just new and unaware.
A week later, I went to the Oakridge store and was treated with condescension and spoken to as if I were stupid when I said I wanted shoes that were fashionable and would work with my plantar faciitis. When I called the Valley Fair store to complain and said I had a return, the woman told me that they could not so cross store returns.
This business is absolutely terrible. I will never, ever shop here again.
The customer service is mediocre AT BEST and the company’s purchase and return policies are archaic and customer «hating».

Rude, rude, rude, and most of the shoes are ugly to boot…
Comfort shoes no longer have to be ugly loafers and wide strapped sandals, trust me!
Don’t bother here, look elsewhere!!!

Very poor quality of leather shoes and over priced. Leather starts peeling off very easily. One of the worst places you can goto buy leather shoes

I was looking for a pair of UGG slippers this morning and decided to go into Hansen’s for the first time. The store was completely dead and there was only 1 woman working there. Now I know why every time I walk pass this store there is no one in there. The customer service here is HORRIBLE. I felt like I was bothering her when asking to see a shoe. Hmmm… you do work at a shoe store, right? She brought out a pair of UGG moccasins for me to take a look at and I had asked her if the laces come undone easily and her response was «no, but please do not untie the lace as it is very difficult to tie», in a very rude tone. I immediately got the hint that she did not want me in there and left. This is totally fine with me as I sure do not want to give her my business and will be sure to spread the word.
No wonder Nordstrom shoes always does so well! You’re supposed to get more focused attention at these small shoe stores but I guess some of them haven’t figured that out yet.