Hat World

Dont know how this store stays in business! Bad customer service and the thin black guy that claims to be the manager is rude and borderline dis-​respectful, will not do any business here ever again!

Super receptive staff. Two of the women remembered me even though it’s been a long time since I’ve been here. As a customer that recognition is appreciated.

Kind of pricey but at least you can make sure you’re getting the right size vs buying online. Customer service was… okay…I was only in here for a few minutes but I feel like I got a hot and cold attitude from both of the 2 people working there. I asked them a question and just stood there awkwardly waiting for them to finish their convo before one of them helped me out. The guy definitely could have been friendlier and more patient. The girl was nice to me after I decided to get a hat. All in all I’m not sure how I feel about this place…

Pros: Large selection of hats, sizes, colors, ect.
Cons: bad customer service.
I went in and asked the worker to check if my Lids Passport Club card had expired. He replied «I’ll check it when you buy your item». I said I’m not gonna buy anything I just wanted to know when it’s gonna expire. I forgot what else he said. but kept rambling on about something.
Anyways, I had to ask him about my card and he said it’s not expired yet. I then asked. well when does it expire?! He said around two months??? Could you be more specific when you answer? What kind of customer service is that? I asked a simple question and he turned it into some complicated procedure. All he had to do was check my card and tell me when it expires. Is there some kind of policy or procedure where you can only check it if a customer buys something? If so that is stupid. Rudeass MOFO. I will DEFINITELY go in again and ask again and pretend I don’t know anything just to piss this MOFO off by trying on hella hats n not buy anything.

I used to stop in here EVERYTIME I was in the mall and walk out with a new hat.
This visit will be my last.
They were out of a ton of fitteds in my size. They told me my size flies off the shelf so they never have it.
Also, there is ZERO signage requesting customers not bend the brim of the hat when trying them on. Without warning, I grab both sides of the bill (not bending it) and I stare into the mirror and the sales associate (who is on the phone and has ignored me the whole time thus far) BARKS at me not to bend the bill. I say «shouldn’t you have signage pointing this out so you don’t have to reprimand customers?»
«No. We just tell people when they do it.»
Nice customer service. My fiancé had already found 2 items she wanted but I walked out never to return.

In town and my son wanted a new 59fitty hat. Hats were buy oine get one ½ off so I grabbed me and authentic A’s and used the 50% off on his so we saved about $ 12 bucks. My sons always wanted to get his hats personalized and Hat world does it while on site. Places near our house have to send it out which sucks as a kid cause they just want it NOW. Couldnt do it the day we got the hats because it was closing time so we came back the next day and they hooked up his greay SF Giants hat (yeah my boy sports the wrong team but at least its a Bay team I guess).
Service was perfect and we werent pushed into anything and the dude was super cool. Forgot your name bro but you were a pinoy with glasses and were on point with everything. Hopefully one day yall will get a «TRUE» store in San Jose.

Laxed environment, no rush… they have a fair amount of 59fifty & even Kangol hats which can be hard to find. Some other woven hats & head gear. Sales folks are massively casual… stereo pleading bass down the hall.

Great place in the mall to get a 59Fifty new era hat. Im not a big fan on the hats with designs or styles. Im more into the old school plain look.
They got one worker there thats a trip. He saw one of the magnetic tags on the floor and he went berzerk and it made me want to leave which I did.

I always visit Hat World when I’m in the mall just to check out their new styles. Also, buying a fitted ⁵⁹⁄₅₀ or flex fit always brightens my day. They don’t have a great selection of classic conservative hats, which is what I wear; most of the Lids and Hat Worlds are stocked with ridiculous incarnations of ⁵⁹⁄₅₀ baseball hats. Despite all this, you can also find some basic team hats and of course the Tiger Woods Nike golf hat, my personal favorite.