Franklin Covey

this store is closed. franklin covey is closing all their retail stores nationwide and going online to expand their profit margins. boo!

Awww oh why oh why are you gone?
Must be because you can find Franklin Covey at Target and no one wants to spend that kind of moola on Planners in this shiteous economy?

first, let me give a basic review of this place. small selection, high prices. some friendly workers.
now let me tell you what happened to me. i was given a briefcase from this store as a present. after seeing the price, i decided it was definitely not for me and decided to return it. i take it to the store – receipt on hand, tag attached, product in original bag – and the guy says it’s returnable, but, that the store didn’t have enough money on hand to give me an immediate return. fine, whatever. i fill out a form and the guy tells me i’ll receive a check in the mail within 4 to 5 business days.
two weeks pass with no sign of any check. i call the store and the guy tells me he doesn’t know what happened, but will look into it and tells me to call back the next day. really he should be calling me, but i want my money. i call the next day and he says the guy who was supposed to process my return went on vacation and never did it. so sorry! give the check another week!
the guy on the phone stresses that this is an oversight of the elusive «main company» as to be exempt from any blame or bitching i might send his way and i more or less believe him and thank him for his help. a week and a half later the check comes in the mail, paid to the order of a name that does not even remotely resemble mine. in fact, it doesn’t resemble any name (ugeq hug). it was most definitely NOT a typo. these people are clearly trying to screw me over. i call the store again and very firmly demand a new check. the guy apologizes and tells me he will call the «main company» and call me back. he calls back, and says i can cash the check because it has my last name. i correct him and let him know that it actually doesn’t and i want a new check. he again goes to consult and calls be back to tell me they will fedex overnight a new check to me. ok sounds good but first let him confirm that and call me back. what the fuck? i thought that’s what you went to do the last time. he calls me back, actually in order for them to send a new check, they need the old one back. um okay, why can’t they just cancel the original check? good question, he’ll call me back. he calls back, yeah they can’t do that, i’m gonna need to send the check back.
i refuse to waste any of my money and efforts on correcting their mistake. i tell him i will not send them the check back. he leaves, consults and tells me to try to deposit the check and to call if i have any problems. i just want to give off the phone so i agree. try to deposit the check but it doesn’t work, of course. eventually i write the check over to my mom and she deposits it through an atm machine and that works. 1 month later, i have my return money.
;never, ever ever ever ever ever ever ever ever ever ever evverr ever ever ever everrr come here.