20/20 Eye Club Optometry

Amazing place for glasses. The people there are very kind and very helpful. Very nice selection of glasses. Always leave that place with a good attitude. Strongly recommend going here for your optometry needs. :)

Love this place. Their service is top-​notch. I live in SF, and still come down here, because they are consistently on point.
Here’s why:
–easy appt scheduling
–reminder phone call
–greet when enter the door
–docs are friendly, explain things clearly
–frame selection amazing
RAD.

I used to like coming here until I had an eye infection and need to get treated right away. Everyday my eye was getting worse. Its red and puffy to a point I can’t open it. I called to set an appointment and they told me their schedules are full and cannot see me for a couple of weeks. I have an eye infection shouldn’t they treat this as an emergency. Instead they told me to call other optometrist. So, I went on Unilocal to find an optometrist near by. The first optometrist I called was very helpful. He looked up my insurance and provided me with a lot of information I wasnt aware of. He direct me to where I needed to go and I was able to get treated right away. I guess I found myself a new opometrist. FUCK ²⁰⁄₂₀ they didn’t do shit for me, but turn me away. I got an eye infection from the contact that they prescribe to me.

I went to ²⁰⁄₂₀ Eye Club over the weekend to get an eye exam for both glasses and contacts, and left extremely happy with the service I received at this office.
I saw Dr. Cho for my exam, and he was efficient, thorough, and also very kind. In addition, every other person working here was so sweet and patient in answering all my questions. The staff even went beyond any of my requests to check in with my insurance to make sure I was getting everything I could out of my coverage. To top it all off, you could tell they cared about their customers when they personally gifted a bottle of wine to each person for the upcoming Thanksgiving holiday. It was a simple gesture, but it showed just how much they valued everyone that came in.
At the end of my visit, I ended up ordering a full year’s worth of contacts as well as a brand new set of glasses, which I absolutely love. I definitely think they have something for everybody since their selection of glasses is huge ranging from designer frames to more affordable options, many of which are good for Asian faces.
Very few places will have as amazing service as ²⁰⁄₂₀ Eye Club, so I highly recommend dropping by if you’re in search of a new optometrist.

We went there to get prescription glass. The lady in long hair (relatively old one) is not very friendly. I don’t feel she really want to serve us. She did not even ask in details about what glasses I want. After finishing the transaction, I went back to double check whether she specified the transition glasses type in my order. She didn’t even remember I said that. And during the visit, we had our 2 year old with us. She wandered around a lot. And they seem really unhappy about the kid. But as a parent, I had to bring my kid with me when I select frames.

I really enjoyed coming here for my eye exam and contact lenses. All the staff here are nice and accommodating. I felt like Dr. Cho did a very thorough exam and answered all of my questions. You can tell he pays attention to small details and works very systematically and methodically, making sure he gathered all the information. Even though the type of lenses I preferred was cheaper, Dr. Cho didn’t really push me to get the pricier option, which I really appreciated. Overall a great experience coming here, will definitely come back in the future.

My two sons and I received professional courtesy services, great selection of glasses to choose from received our glasses in an efficient and timely manner.

So sweet and cool
Every employee is very sweet and the old Korean man is have a good knowledge he is very smart

My Husband and I love this place. They always take good care of us.
They have a great store with a large selection of the latest frames and trends.
We find what we want right away with help from Gary, Jane and knowledgeable staff.
We have been going here for over 4 years and it has been a great experience every time.
We both like Dr. Cho very much, he is thorough with eye exam’s, explains things well. He is gentle, kind and patient, also has up to date equipment.
Our glasses turn out perfect every time. ²⁰⁄₂₀ eye club has been a blessing for us.
Thank you
Judy and Bobby

Been a customer for a long time, always thought that they nickel and dime you for everything. And recently the both lenses started to show stress cracks at the corner, took it in and the owner explained how ‘some’ lenses show stress fractures and recommended paid for new lenses.
Wait a minute, I thought that I originally paid for good lenses and but these are showing stress cracks (which supposed to happen) which are defected lenses, shouldn’t I receive replacement lenses? Oh wait «VSP made them and they take no responsibility». But they sure we’re happy to take my money
My conclusion: they want your money, not your business.

I use to like this place but recently they have hired inexperienced optometrist. She convinced me of getting a cheap brand of contact lens… awful experience. Stay away and beware.

I used to like this place a lot better, but they ran late on my appointment on my lunch, on a workday. My appointment was at 12 noon but I wasn’t called back to see the doctor until 12:25. I don’t mind waiting, but if I have a lunch hour and the planned 1 hour at the eye doctor is reduced by almost 50%, then I am not happy.
Also, the last two times I got glasses/​new lens here, both pairs got anti glare and they are streaky and it looks like I am looking through a disco ball or a rainbow, which I don’t like. Their life span was about 2 years.
So maybe it was an off day but I plan to go someplace else, where I leave feeling glad I came.
There are a zillion places with designer glasses, so I am trying someplace new!

I am really pleased with this place. They have been here for 20 years, within walking distance of my house, and this is my first experience with them. I guess I thought they were actually some kind of members only group! Dr. Cho was very thorough and patiently answered my many questions. The ladies out front are very friendly and eager to help. I always try to make appointments first thing in the morning to avoid delays as the day goes on, so I never had to wait here. I don’t have eye insurance, and I called around for prices before coming here. I found 2020 to be the same or cheaper than the other offices I called. I am just so delighted to have found an optometrist office that I feel comfortable at and plan on returning to next time I need my eyes checked!

Very bad customer service. The lady out there was very very rude. Looks like she has been around for a long time and I have seen her before. I think there are a lot of places that would love to earn my business unlike this place that looks like they are doing us a favor.

I went to Dr. Banh for a regular eye exam and had a great experience. She was very professional and thorough. She spent time explaining each procedure, something that I always appreciate.
She is easy to talk to and communicates very clearly. She also switched me to a better quality lens (same price) and signed me up for text reminders for replacing my contacts. Pretty cool! I highly recommend her to anyone.

Dr. Marta is extremely knowledgeable and addressed all of my concerns. She is personable and professional. She took the time to give me a comprehensive eye exam which means people yes there may be a little bit of a wait at times. Let’s remember this place is staffed by Doctors! It’s still considered a medical facility. Read some of the negative reviews on here and they are mostly about wait time. When did we all get so caught up about waiting 10 – 15 minutes at the doctor’s office? I didnt have to wait at all. You’d be cutting yourself short if you passed this place up.
This is a wonderful office with a caring staff and excellent doctors!

EYE EXAM:
First of all, I had eye exam here last year and the exam experience by the male doctor is second to none. Only perfectionist would do it like this. Checking every aspect of the eye; cleaning equipment’s contact area before patient use; being really courteous.
However, this year, I am assigned to a female doctor. She’s really nice person. However, sometimes, she would forget to clean the equipment before customer use.
I got a prescription eye drop here but the insurance does not have record of this optometrist. I believe she’s new here then.
Lenses Purchase:
When i’m doing with my eye exam, I asked to see comparison with last year’s exam results. The lady took a look at her file and said no much difference. I’m like, okay, the doctor already told me there’s not much difference. I wanted to know the exact differences. She seemed very impatient when answering my questions while there are no other customers in the shop. This gave me a feeling of hurry up and pay and get out. By the way, i’m not getting glasses this time due to little prescription change. At the time (11am) there are 3 – 4 employees hanging around.
I see. this place is another one which just cared when you are buying something from them.
Verdict:
Would not buy from this place again due to poor customer service /​experience. If I were to get eye exam here again, I would go for the male optometrist. He gave me an awesome experience thru his examination.
Bottom Line:
Nowadays the glasses shop focused so much on how their glasses would sell while ignoring customer’s experience or their best interests. Do you recall even during eye exams, they don’t mention how you can protect your eyes by taking regular breaks for eye intense activities? they want your eyes to get bad so they can get more $$ when you require more of their service.
I’ll try to look for another one now. At least I know these shops and their customers have a apparent conflict of interests. It’s up to the ethics of the optometrists to negate that. In the mean time, I shall take care of my eyes more by researching more eye care online.

I just read some reviews on how this place is not very time conscious, which is totally true. My appointment was at 1 PM today. I am still waiting and it is currently 1:25 PM. I asked the receptionist and he said that the guy before me ran late so everything is being delayed.
My sister also went through a similar experience a couple months back. She had to go somewhere an hour after the appointment time so she actually ended up not getting her eye exam. She just wasted a bit over half an hour waiting.

They were late on my appointment (about 20 mins). The girl in front made it seem like it was not a mistake. Saying they need time for my eyes to get use to contacts?
They also lied to me saying my insurance will not work if I shop for contacts online and was recommended to buy from them. Liars.

Four stars for the friendly owner and doctor.
One to two stars for the staff or assistant and the price.
I got my eye exam for glasses and contact lenses here.
Here is the process —
1. Make an appointment
2. Fill out the forms
3. Take the glasses exam
4. To be told that I need to come in later to pick up my contact lenses trial since they don’t have that brand in stock — I have been wearing this brand for years and this is the first eye doctor place tells me that they don’t have it in stock — but this is okay
5. Paid extra $ 34 for contact lenses evaluation and service out of my pocket. Was told that this is for the doctor to do additional check on contact lenses and ect. which is considered as usual procedure in other eye doctor places. I never had to pay this fee before and it really sounds strange to me. Plus, I need to make another trip to visit the doctor since they needed to order my contact lenses for trial for me.
6. Paid another visit.
7. Got there on time. Was greeted by the owner apologizing that the eye doctor is running behind since the previous customer was late. However, the other lady assistant insisted to correct the owner saying I need to put the contact lenses on for 20 minutes anyways. Come on, if the doctor is late, it’s okay, you don’t need to tell me, oh you have to wait anyways, which is actually not even true.
8. After a simple check on the eyes, I was about to order contact lenses with the lady assistant. She told me the brand I am ordering is $ 47 per box on 1800contact, with no rebates or discounts for a year supply. I thought it was strange and told her that I would do more research and order it online. She said, you know that if you order online, your insurance won’t cover it. I said, okay, maybe I will order it from other stores. But not here. So I came home and found out that my contact lenses only cost $ 45 per box on the same website, with $ 20 rebate on top of the price for a year supply. More importantly, my insurance does cover this cost!
Why do you have to make such a lie that customer can easily find out to be untrue? I am not coming back to this place.