AT&T

This is the worst AT&T store ever. First of all, you really have to wait to get your name to show up on screen. And even if you get an agent helping you, agent is always have some reason not to solve your issues completely. I always leave this store without getting my problem addressed. They just have one answer «Call customer care» :(

I had plan to go for Summer Vacation and AT&T store guy offered me LG G Pad by saying that $ 10 will be added in your Bill and you can call to Support team to get unlocked, so that you can use out of US. Though i am having 2 Ipads (WiFi) I accepted, so that my kids can use with other provided during summer vacation in abroad.
But Now AT&T is askign $ 138 to unlock it … Anyway $ 10 is already in my bill but still they are asking $$… This Sucks… We can get tablets in market in cheaper price.
NEVER trust them.

Been with AT&T for over 6 years. They had been trying to get me to switch my internet service (comcast) to their own internet service for over 6 years now. The amount of paper and promises they offered omg… I received mail /​emails with all the promises if i switched over. Finally i did it because i was lured with 150.00 visa cards PLUS FREE Unlimited data. I NEVER EVEN Asked them to give me the unlimited data. As soon as i bundled everything … i noticed on my account i got unlimited data. Unfortunately… my bill was very high. Every 2 weeks i was paying 150. Every time i tried to call them… instead of discussing my high amount on my bill, the customer service rep tried to get me to purchase another phone for my free 4^th line. I kept telling them I AM TRYING TO LOWER MY BILL. Finally i made an appointment. They honestly expected me to pay 250/​mo for 3 lines PLUS 60/​for each additional line for the unlimited data… WHAT THE HELL… YOU GAVE ME the unlimited data without my OK and charged me 180/​mo for it. I switched to sprint immediately. I still owe them 300 and i dont even know how because all i ever did was give them my money… Horrible service. I will never go back. Oh. and i never did receive my promised visa cards either. Scam!!!

Terrible customers service, slow it’s like going to the DMV is the best way to describe the store you will always have to wait !

I swung by this AT&T store today to upgrade my phone. I was greeted at the door by Mohammed, who was my customer service rep for the day. He was knowledgeable, personable and professional. My upgrade went very smoothly and I give Mohammed all the credit. I was in and out with my new phone in about 30 minutes.

Came here in two different occasions with parents about upgrading their phones. Since I didn’t book an appointment, we had to wait roughly 10 to 15 minutes for a sales representative to help us. We had a good experience both times we were here. Mohammed and Lucas were friendly and helpful towards us. Make sure you book an appointment when you come here because it gets busy in this store.

The AT&T call center customer service is crap. I have been lied to, misinformed, and mistreated by AT&T call center people. Even after a dozen calls and numerous chat sessions over two months, they couldn’t make an account change that should have been fairly trivial. I lost a lot of time and sanity dealing with AT&T. But I was finally able to get the issue resolved after one visit to this store. The store employee who helped me was initially a bit hesitant, but he was professional and friendly for the most part. He and his supervisor talked to the call center people and made the necessary account changes. It took about an hour, but I was able to get the account change that the call center people should have done a long time ago. I highly recommend this store even though I’d leave AT&T in a heartbeat.

Calvin took really good care of me. He got my iPad set with a cellular line. Explained a lot of details and answered all of my questions. He has a wonderful smile. As usual, I like to have fun and did do that.

I hardly write reviews. But they made me write so i can warn people off.
I got an iphone and went to their store for activation. The sales person simply told that there is a protection plan for 7 $ a month. We just discussed this and in no way i agreed to be enrolled on the plan. They added this onto my plan. I came to know about this in an email, hence i went back to the store to cancel it.
The other issue, the store manager Rina, has absolutely no clue what the policies are. I moved from prepaid to postpaid, and i had more than 100 $ as balance in my account. When i switched, i was told that the balance would transfer over to my postpaid account. Even after 3 month, i didnt receive the credit. When i went to the store manager, she tells me that since i was on 45 $ plan, i would not receive the credit. From the store, i called 611 and the agent told me the credit is on the way for this month. When i told this to the store manager, then she said, oh then you would get it. Absolutely clueless people in the store. Please visit some other store to save your TIME and MONEY.
Wish i could give 0 stars

Ordered phone online for in-​store pickup. I have unlimited data plan which I don’t want to give up. For some reason the computer system wouldn’t allow it to go through. So Tommy who was helping me suggested I change to home delivery instead because he would had to change data plan which could have resulted in losing unlimited data plan. So drove back home & chatted online. Dianne said she contacted store & fixed problem. So drove back,. Tommy was busy w/​another customer but acknowledged me. He asked his manager (I think Kevin) to assist me. He still had problems w/​system. So he basically cancelled online order, wrote up new order but gave me online price (free). (paid sales tax) Finally walked out w/​new phone in hand. Also should added: nothing was said about changing my unlimited data plan unlike going to ranch drive branch in Milpitas.

Fantastic service. Ported my phone in 10 minutes I was relieved to find that their customer service rocks!!! All my questions we’re answered properly.

If you want your phone speed to slow to a crawl because your a long time customer I recommend ATT.
They are doing their best to sucker their «unlimited data» users into plans where they pay for overages.
Every month I have to wait 20 days to get internet speeds that are normal.
A MINUTE VIDEO ON YOUTUBE TAKES 3 MINUTES TO LOAD.
Thanks ATT!!!

If I could give this location 0 stars I would. I walked in to find 10 employees «working» hard having conversations with each other. I expressed to one of the gentlemen working my two year subscription is up and I would like to upgrade my iPhone to a galaxy instead of helping me I got pointed in the direction of the Galaxy booth only to find the phone I wanted was dead on the display. I tried to ask a few simple questions about the differences between a galaxy 5s and the note and got a simple well it depends on what you want matter of fact answer as he walked away to join the oh so wonderful employee powwow. We immediately left and will not return.
By the way Amazon sells the same phones with the 2 year contract upgrades for half the price.

How are there 25 people working at one time yet I waited over 15 minutes for an associate to find the next nearest location where they have the Note 4 in stock. After 15 minutes and STILL no answer I called the next closest att and in 30 seconds I got a «YES WE ARE IN STOCK.»
Not to mention the jealous little Asian broads working there giving me the side eye. All I gotta say is you got lucky my bf’s mom was with us LOL silly little girls… I’ll pray for you :)
WHAT AN AWFUL FIRST TIME EXPERIENCE AS I INITIALLY CAME IN AS A NEW CUSTOMER TRYING TO ACTIVATE A NEW LINE OF SERVICE

I have been AT&T customer for probably 15 years plus. Went in yesterday to try to upgrade phone. Could not get anyone to help me, even though there were more workers in the store than customers. I wandered around for awhile, no one ever approached me to see if I needed help. I finally walked out. I believe I’ll now switch providers.

Came in with my husband to get him a new phone as he needed to finally get a smartphone.
Pretty certain the guy who helped us was named James.
Anyways, he was very helpful and understanding in showing us the phones, especially since my husband is not phone savvy either.
He helped us greatly in terms of putting on the screen for the phone’s protection as well as the case. General features were showed to us on the phone as well as what to do in certain situations.
Only downside and it is not even the company’s fault is how busy it was on that day and the meh shared parking with nearby stores

This is my store to go to if I have any issues with AT&T.
They are always busy and I think this is a good thing. At least on my eyes. Not busy = not good service. The most I have waited is 20 minutes. Even though it seems to be a long wait by today’s standards I was not bothered by it since I was people watching any way. Ideal would be to walk in and sit with a Consultant and I found out this is possible by calling and making an appointment. So there.
The review also covers a Sales Consultant. Her name is KRISTA GEBHARD. She is there every day of the week except for Mondays and Sundays. Very knowledgeable, polite, sharp and not pushy. Listened to my needs and took the time to find solutions. I would recommend her services any time.

This place doesn’t even deserve 1 star. I went to this store today and there were only 2 other customers there. I saw about 8 at and t workers seating on one table chatting. I waited about 2 minutes if anyone would offer any help and not one of them acknowledge me. So I went up to the group and asked them if they were in a meeting and one guy replied that they were not. The guy who help was not very helpful and looked like he didn’t want to be there.
THEY NEED TO FIRE EVERYONE IN THIS STORE AND HIRE NEW ONES.
STAY AWAY FROM THIS STORE

I’ve been a customer of AT&T for years, shame on them to charge for the upgrade fee. I was promised that there will be no fee and when i saw my bill… i got charged for it. i keep calling the store and i was ignored. After paying for more than $ 600.00 + for the equipments and accessories, AT&T did not bother calling me back…
i have to purchase an internet service for the other data plan for the Samsung Galaxy Note 8 and within a week i already used 185MB and i was warned that i will pay if i reached the maximum of 250MB… i will be paying more than $ 90.00+ for the plan every month. The pricing sucks, sales sucks, customer service sucks… now i have to report it to FCC

Im really not sure what in the world is wrong with them! Firstly, we are here to get a contract and be locked with you for the next 2 years of our lives and Now, your throwing attitude?
My husband went here to renew his contract. !It looked like she wasnt happy to work there OR help him with his queries about various upgrade options. Im not sure which. Either way, AT&T, you sure have added one more DISSATISFIED customer to your long list. The least a person could expect for shelling out $$$$ is courteous customer care! Instead, she looked like she was restless about something and wanted to move on to the next customer.
Next time (not sure there is a NEXT Time)