Marshalls

Marshals has some great deals, particularly on items that are a step or two above Ross. The cashiers are generally friendly, the selection is relatively varied, and it’s pretty clean. Great spot for dress shoes. It is what it is, but they do it pretty well.

Stopped by to pick up some pillows and sheets for our air mattress on our way to Lake Cachuma.
Parking is in the back but looks congested, so parked across the street at the bank of america.
State street is really packed with traffic so try going through the back way but look out for one ways.

Melissa helped me so much! Great customer service and helped me find the perfect dress! I will definitely come back to this location

I purchased a $ 80 suitcase 2 months ago at this location. Both zippers broke off after 2 trips. I went in today to ask if they can replace it or can send me somewhere to help. The manager who loves her job in customer service told me If you owned a business would you take back used items and then proceed to roll her eyes and say have a great day. First off, making a customer feel like shit in front of people is great customer service, right? What do I know. I’ve worked in retail for years and number 1 thing is you never talk to people like that. I don’t mind buying a new case elsewhere and eating the $ 80. This place is trash! Good luck *manager Melissa in your bright future at Marshell’s.

Marshalls has a lot of items from nearby stores. For example, they sell NYDJ, Michael Stars, VINCE, Joie, Young Broke & Fabulous, etc.
I think this store has decent selection.
It’s 3 stories. Top floor is for kids, luggage, lingerie, purses, and accessories. Ground level is women’s, jr’s, and women’s shoes. Downstairs is men’s and home.
If you’re in the area, it’s worth stopping by.

My sibling bought me a yoga mat here, it’s nice. The supply of lotions/​shampoos etc is decent as well. I bought nail polish and the aforementioned lotion. We browsed the clothes and shoes, but no dice. Perhaps you’ll have more luck, or different taste than us.

I come here for the amazing selection at half the price of most other stores. I can always find a few selections in my size. The AC was broken the day I went there and it was freaking hot in the dressing rooms. I hope they fixed that by now. I found a pair of jeans for $ 15 and that made me really happy. Lucky meeeee!

Always a great selection of homewares and shoes and purses! Not always a great selection of clothes, but I’ll usually find at least one thing that works when I look. I always stop in when I’m around there, and usually buy things I don’t need :)

Wow. I’m surprised at the negative reviews. My recent visit to Marshalls on State Street was fab. I found everything I was looking for and more. Totally pulled a stunning business outfit together from scratch last-​minute — high-​quality blazer $ 20, DKNY blouse $ 30, Nine West cami $ 7, leather belt $ 12, matching purse $ 30, CK sexy-​but-​not-​too-​sexy heels $ 17 (yes $ 17) — perfect. I also found things that I’ve been needing for a while at great bargains (e.g. cute NB trail runners $ 40) and I was super impressed with the excellent customer service. On top of that this Marshalls is the cleanest and most organized store of this kind (TJ Maxx, Ross, etc) that I have ever been to. This place is my new go-​to for great finds. I can save my money for restaurants and travel. Yay! Keep up the great work. P. S. There is a public parking structure right next to the Marshalls building that makes access a snap. Entrance is on Anacapa.

Worst customer service experience I have ever had! My Fiancé and I were in the store last night and we found a chair that we liked so we sat in it. For about 30 seconds we were talking about the chair and how it would work in our house when a man popped up out of nowhere and proceeded to say to us:
«Are you planning to buy those chairs?»
we said «umm…maybe?»
he said «why don’t we just get all of our furniture out for you and make a nice comfortable space for you to hang out in?» (said EXTREMELY sarcastically)
I couldn’t believe what he said to us, I was completely stunned. I asked what his problem was because he was so aggressive and he said we dont like to sell used furniture to our customers. I cant explain in writing the demeaning, and degrading attitude he had. As if we were homeless people or kids jumping on their chairs. His name was Edmond and when I asked for a manager he said he was the manager, but turns out he is actually just the keyholder. I was so offended and he totally embarrassed me and my Fiancé. I will never go into a Marshalls again!

I bought two pair of jeans here. Ten days later, I was back in the store trying to exchange one of them because, the day before, one of them ripped down the inseam on one leg when I dismounted from my bicycle. This was on the third time that I wore the jeans.
I expected that, walking in with a receipt showing I’d bought the jeans ten days earlier and a pair of jeans with a rip from the crotch down to the knee would be sufficient proof that the jeans were defective. When I walked up to the cashier and explained what the problem was, he didn’t even bother to tell me that the store’s policy was that they wouldn’t exchange them. He just said, «Hold on a second,» and went and got the manager. The manager listened to my story, nodding sympathetically, agreed that that was abnormal for a pair of jeans, and asked to see the pants. He pointed at them and said, «What’s this spot?» «Hot sauce,» I told him.
«I can’t take these back,» he told me. «You’ve worn them.»
«Yes,» I said. «I bought defective jeans from you and I’m asking for my money back on the basis of the fact that you sold me a defective product. In order to discover that it’s defective, I had to wear them.»
«Our policy is that if a customer has worn a product, we can’t take it back,» he told me.
«OK,» I told him. «I get it that that makes sense in some circumstances. You don’t want to take back a piece of clothing that someone’s worn because the fit was wrong when they got it home, or it doesn’t go with the pants that they thought they’d wear it with, or they’ve changed their mind for some other reason. But this is different. You sold me a defective product, and I want my money back. I’m asking you to stand behind the products you sell.»
«Oh, we stand behind the products we sell,» he told me.
«Great,» I said. «How do you plan to do that, exactly?»
He just stared at the floor and mumbled something that was unintelligible from across the counter. «Well, will you at least exchange them for a pair that doesn’t have a rip in the crotch that you can stick your head through?»
«Sorry, we can’t do that,» he told me. «The store would lose money if we took back the pants.»
«So you’d prefer that /​I/​lost money, then? When I shop at Marshalls, I should be prepared to waste money on defective merchandise? Shouldn’t YOU take these back and get the money back from the distributor who sold YOU the defective pants?»
His response was to repeat that Marshalls «stands behind the products we sell,» although he wasn’t able to explain exactly what that meant in the context of my particular problem.
He soon suggested that maybe the pants had ripped because I was dismounting from my bicycle, and that this might be «a more stressful activity then the pants were designed for,» totally ignoring the fact that they’re made out of fucking denim rather than, say, silk or paper. I told him that (a) the pants are not tight on me; (b) I don’t think that dismounting from a bicycle is a particularly stressful activity, since I work on a college campus and see literally dozens of people dismount from bicycles every day, none of whom rip their pants in doing so, and © if the pants require that I do nothing more «stressful» than shuffle around with my legs pressed together, then there should be a label indicating that the pants need extra-​special care on them when I buy them.
We went back and forth and back and forth and back and forth and back and forth for about twenty-​five minutes, until the manager noticed that other customers were listening in on the conversation and abandoning their purchases. He finally decided to give me my money back because the conversation itself was warning people that Marshalls won’t exchange defective merchandise. He finally gave me my money back because I made it clear that I wasn’t going to leave until he did so, and giving me back the twenty-​odd dollars for the jeans would result in less of a loss for the store than continuing to lose sales from other customers.
I’m disappointed that (a) the store sold me defective clothing in the first place (although I realize that no company produces 100% non-​defective products); (b) this long argument was necessary in order to get my money back; © the employees are apparently so used to this situation that they don’t even bother to discuss it with customers, but just go get the manager immediately.
Four days later, I pulled the other pair of jeans that I’d bought at the same time out of the dryer and noticed that the stitching holding the zipper to the fabric of the crotch had come unraveled while washing. Doubtless from the store’s perspective this is my fault, given that I washed them, and their policy is apparently CAVEAT FUCKING EMPTOR. I didn’t bother to try to exchange them. After all, the previous exchange not only took a half-​hour of my time, but resulted in my no longer having the receipt for the transaction.
I don’t think I’ll be shopping here again.

SMH!

I was hoping buying a cup of coffee from the bookstore, but to my shock and surprise Marshall’s moved into the bookstore’s location! So, I went inside Marshall’s looking around the store.
To date, this Marshall’s location is the largest Marshall’s in the State of California; there are four floors, including a basement level! Prices for all soft goods are lower than other Marshall’s I have shopped previously.
Surprisingly, this store sells more high-​end furniture displayed throughout the first floor. Buying a designer dress for $ 25.00 here was awesome and buying a pair of designer glasses was below $ 15.00 left me feeling like I just robbed a couple of designers! Lol~

This place is my new favorite! First of all, it’s so organized that anything you need is super easy to find. Secondly, it’s in a convenient location downtown– much better than having to go out to La Cumbre for Ross. They have a great selection of clothing and jeans– I bought a great pair of Joe’s jeans that I wear all the time. And the shoe department is similar to that of Payless, everything s organized in boxes with many different sizes available. At first I was skeptical about a Marshalls on state street– but now I’m hooked! Well done.

First off, I had Marshall’s confused with the Chicago dept. store «Marshall Fields», which is like confusing prime rib with dogshit, but still… I went to Spectrum gym to work out, had forgotten my workout shorts, ran over to Marshall’s, got some bike shorts for $ 10 ran back to the gym and had my workout. Great! It’s like having a dumpier Ross downtown. Great! Although a Marshall’s situated in high-​rent «ritzy» Downtown is like a big boil on a model’s face, still, in this shit economy, cheap clothes are always welcome.

Took my first and last trip to Marshalls today. It really is just a big building filled with junk. It was also way too crowded.
Would much rather go to Ross

A bunch of junk. A complete waste of space. I’m never going there again.

A brand new Marshalls is a wonderful treat… clean, organized, and full of good discounted merchandise. The shoe section has multiples of each organized similar to a payless or a dsw. There’s a men’s section, home goods on the lowest (basement) floor, women’s and children’s.
Parking is available either in the lot behind (full when I went) or other lots/​street.