ANGL

This is the worst place to shop. I bought a top here 5 days ago and lost the paper receipt. The tags were still on the shirt, it was never worn, and I even told the manager (alma) I could bring up my account information showing the purchase. They were literally being uncooperative for a piece of paper. They were rude and unwilling to help me under any circumstance. Save your money, and the headache in the event your purchase doesn’t go as planned. You would think in a highly competitive fashion industry, they would accommodate you and put the customer first. This is definitely not the case here. I would never buy another thing from these people. Especially when the product is less than average.

Do NOT shop at this location! I recently spent $ 200 at the la cumbre location and wanted to exchange a dress at the state street location. I bought the dress within the past 24hrs and realized it just didn’t fit that great, the dress has NEVER been worn, tags are still attached and I still had the receipt! Went into exchange at the paseo Nuevo location and spoke with Alma the store manager. Alma didn’t even look at my receipt to process the exchange, instead she just right away told me the dress was going to be a final sale. She was exceptionally rude and said if I didn’t like the return policy I could go to the la cumbre location and maybe they would better assist me. I’m writing this review because as a store manager it would have been in her best interest to keep a customer happy. Her tone of voice and body language told me to leave immediately because she did not even want to bother helping me. The transaction quickly became confrontational and I could not believe a store manager could treat me (a paying & loyal customer) that way. She was an EXTREMELY poor representation of angl. If the company was smart they would pursue other candidates for her position. In the future, I will be sure to discourage all my friends and family from shopping here.

I wouldn’t even give them 1 star
This was my complaint about my store experience! 1÷21÷14 5pm
I would like to file a complaint about this store in santa barbara on 120 s. Hope Ave #f119, Santa Barbara, CA 93 105. Elsa the manager was assisting me at the register, there was a dress that I absolutely fell in love with. It was in the sale rack tagged with an orange 17.99 tag. Elsa told me I couldn’t get the dress someone had put the tag on it. I told Elsa that it was on the clearance rack. I expressed that it wasn’t fair to me that it happen. She says that it happens all the time. Customers do that all the time. As a customer I felt that she degraded me by stating that. She didn’t even apologize or feel empathetic that it happen, obviously I wanted a dress and that price, she didn’t even want to show me other dresses or want to assist me any further. I asked her who her manager was. She just gave me a card with the website. I asked her if she had another one of those dresses she looked around and said no. Again no help. I just could not believe the service I received here. Prior to going to this, i walked into BCBG and I had a warm welcoming. The 2 associates asked if I needed assistance the whole time I was in there. When I walked in Angl no greeting and no assistance. ELSA and the male associate were just chatting away at the register. I had to yell for them to ask if I can use the dressing room. I even put the clothes I wanted to try on, on the hangar outside the dressing room with no assistance. Whereas other stores such as Guess will chase you down and get you a fitting room right away. Elsa pointed towards me to the male associate to assist me. Not even asking him or letting me know he was going to assist me. She has no respect. With this poor service i received from Elsa I will never come back and will make it a point to put my opinion in with Unilocal,Google and yahoo. I should have received the dress for 17.99 for 17.99 service!

My wife and I went to this location yesterday. Our sales person was Heather and she was really helpful for my wife. Here is what went terribly wrong. After we had been in the store for about 10 minutes, Alma, the store manager went and turned up the volume for the in store music and I mean really, really loud. Keep in mind this is a retail clothing store not a bar. I asked Heather if she would ask the manager to return the music volume to it’s previous level and was told that was not possible as the manager Alma had said this was «store policy».
Please keep in mind the music level was uncomfortably LOUD. I guess spending in excess of $ 200 does not make a reasonable customer request possible. I can’t understand the complete lack of respect for the customers.
We will NEVER EVER return to this store again
Stay away until they fire Alma

The worst customer service ever. Even the Angl out by Costco has crappy service. Both stores were filled with employees chatting with each other, ignoring customers, not greeting them, and never once checking on customers in the dressing rooms. I have gone multiple times because the clothes can be cute sometimes and every time I have the same experience with really poor customer service.

Nordstrom prices without the service! Five mins after I purchased a top I returned it having learned my friend already bought one. Same girl would not let me get my money back and then wouldn’t give me a gift card! I had to exchange for merchandise or keep it– lousy, go across to Inspire and get better service AND better prices!

Alright the clothes are cute, you can usually find something here… but the customer service is absolutely HORRIBLE. I’ve gone through the store and been there for 15 min and not had anyone say hello or ask if I need help. Seriously. If you like the clothes and want some service, The Area (I think that;s what it;s called…) is right up the street on the other side. THEY actually helped me pick out a dress for my boyfriend’s grandpa’s birthday and were exceptionally friendly and helpful.

I really wish they had this store back up in Norcal. This store is the go to spot for clothes you wanna wear to a party or to a club. It is perfect! They have super cute skirts and dressy tops with blazers to make a whole new outfit! It seems a little upscale, but upscale clothing offered at a reasonable price. Expect to spend at least $ 30 and up at this store. They have unique pieces of clothing that they defs don’t have in the bay area. Man, I’m sad this store is too far away from where I live. If there was an Angl by me, I would probably blow all my money here every time I got a new pay check.

I wasn’t suppose to go into the store. My main motive was to buy something at Sephora… Sadly the dress in the window made me think,“OH HEY I CAN PULL THAT THING OFF TOO.”
Nope. Couldn’t pull that dress off…
But I didn’t leave uphappy or anything, I was pretty satisfied with what I bought. Let’s just say that the style is a bit like Anthropologie but cheaper. I love their tops and dresses even though it doesn’t fit my body shape, they ridiculously adorable.
The store is small and they only have 6 fitting rooms, but I think it’s worth the wait especially to try on clothes rather than buying them on the spot. I would definitely stop by here whenever I can.

This is the $ 30 store… everything is around $ 30, which can get you an inexpensive dress or an overpriced top. Fun stuff, but much of their stuff tends to be the same trend du jour. I like their jewelry selection. Beware of their return policy, though: store credit only. I much prefer their location on Hollister in Goleta– much less cramped, more selection.

One of three places that I always shopped at in SB, Angl always has the cutest items and they usually come with direct fashion influence from Japan! The owner, I believe, is Japanese… as I’ve heard her on the phone, so this place was right up my alley for unique pieces that I covet.

I would say that I’m a fan of this place… which I am, not to get you wrong… but I had a slight problem here years ago with the return policy. Well… just so you know… this place has totally cute things and very trendy items that you can incorporate into a classic wardrobe. the prices are good and sometimes cheap depending on if you hit a sale. but, to be honest… i think their clothes are cheaply made. i am a slender person and i find that their sizes are just off. i’m not one to get upset if i am a larger size somewhere just based on the fit… it doesn’t upset me… i just want my clothes to fit well!
so i ended up buying a couple items… a skirt and a dress and the total was like $ 90 something. not bad. i was so excited and left in a hurry without trying the items on because i was heading out to dinner. i don’t know if it was a combination of me just getting excited about the clothes or my blood sugar was down, but i know i should have tried the items on. so i purchase them by check and walked 1 step out of the store… then i think, «oh crap! why did i just buy that.» so i walk back in and tell the lady at the register and she tells me that they do not offer a refund… just store credit! that made me sooooooo mad because i was never informed when i purchased the items and i wasn’t sure if i would be able to spend the store credit at this store. anyway…3 years later (i know — a long time) i went to angl and purchased a few items (which i tried on… i’ve become wiser with age) and used the store credit!!! can you believe it! i was so pumped that they accepted it… but money is money right?! EXCELLENT!
great little shop to pop in on from time to time… but recommend to try things on before purchasing!!! ;)

I almost always find something I like here. It’s good for dresses and going out clothes. Not too expensive, you’ll find decent things for $ 30 – 50.