American Alarm Systems

what a joke way over priced my alarm never worked my panic button did not summon police. their equipment is old and they charge an arm and a leg to fix… that is if you can get them to come out. They have automatic contract roll over when your time is up I said no way so they sued me! I won because they are sketchy people and liars. the office manager is down right RUDE I do not recommend at all

I’ve used these guys for almost 10 years, mostly because of the contracts that roll over.
They charge full price for equipment that they in turn own and lease to you monthly? Then the contracts roll over each year so you can’t get out if you want to. you have to time it perfect to get out. Then the equipment you bought at the beginning at premium prices get yanked from your house if you choose other companies that don’t require contracts and you buy the equipment up front. I’ve decided to go with Simply Safe from now on. It’s not worth the horrible experience I’ve had here. I would not recommend them ever.

Excellent Company. Have had them for over 10 years. Anyone else says otherwise probably works for ADT.

I’m shopping around for alarm systems and this company’s alarm happened to be one I came across. I have to say read the contract carefully. Also the people I spoke with are disrespectful and seems untrustworthy because they can’t give me direct answers. Tried to trick me into a 3 year contract. READ YOUR CONTRACT! Don’t sign!

Contacted Ed at American Alarms from a referral from another alarm company. Ed is knowledgeable and very accommodating. The technicians are top of their game.

avoid. Deceptive and poor service. We terminated and went with ADT — so happy now.

I shopped around with other company’s but none had the personal touch like American Alarm. I was contacted by Ed who was able to walk me through the entire process. He helped me decide what would best fit my home and needs. He didn’t pressure me to add any features that I didn’t need, but he also understood that I didn’t want the most basic system. I have had my system now for almost 2 years and I cannot explain the sense of security that comes with having an alarm system. Ed followed up with my wife and I about 3 months after the system was installed to make sure that we were satisfied. Overall great experience, highly recommended company!

We have had American Alarm for about 2 years now. We have had no issues. Any concerns or questions we have had have been answered right away. We have even had a front door intercom & camera system installed without issue. We would recommend them highly. Thanks Ed for all your help with our system.

We had our alarm system installed 8 months ago. And, there isn’t a day that goes by that we think about the safety of us and our home! We love our system and the company that monitors our home! The installation was done quickly and the technicians were professional and really knowledgeable. We had an estimate from Another company and we chose American because it was just less expensive and provided more of what we needed! We just feel safer when at home our away from the house! Our insurance dropped to boot!
We would HIGHLY recommend American Alarm if you are looking for a great company! Ask for Ed Armstrong for his advice as we found him a fantastic guide learning about their services!

Someone recently shined a light thru my window, I don’t care if this was a noisy neighbor or someone who was looking to do further harm but I had to find a reliable alarm company. I have 2 young girls and would not take any chances. I called American Alarm and spoke to Chris. I got great pricing. (I was also shopping for a car at the time so I made a little spreadsheet like the one I did before picking I dealer. I compared terms, install and monthly monitoring rate) I was a little hesitant about getting into a contract but after speaking to Jon my installation tech, I was happy to see they knew what they were doing. I was happy with the installation and have been able to sleep like a baby knowing that if anyone tries something the police will soon be on their way.

We have been with American Alarm forever! We recently converted to a wireless system and Chris was extremely helpful in the transition. Could not ask for more. His team of technicians did the installation quickly and explained everything. (And I am not tech savvy!)
We feel safe. Great customer service always. There are a lot of alarm companies out there… we would have no one else.

Lacey has taken great care of us and we love all of the staff! Thanks to American Alarms our home now feels safe & sound. They take care of many of our friends as well & all are very pleased with their services.

This is a family owned and operated business that has been providing service to me and my extended family for over 10 years. They have helped us through moves, new business, safety for aging grandparents and in home surveillance. They are absolutely wonderful. The installation teams are thorough, efficient and leave things just the way they found them. The monthly monitoring fees are very reasonable. Any time I’ve had an issue the staff is quick to resolve the concern. I would and have recommend them for all of your security needs.

Ed over at American Alarm Systems has been an all-​star for our company. He has gone above and beyond to make sure our new office is well protected and serviced properly. My company recently moved and with that, we got to ditch our nightmare with ADT that had existed for two years. It is a breath of fresh air when Ed introduced himself, gave me his card, and made sure I had his cellphone number in case I ever have any problems. The installation crew showed up on time, handled their work efficiently, and gave a quick overview on how to operate the control panels. Ed has followed up and made sure we are comfortable with everything — he even offered to show up and walk me through the system personally. I love to see this sort of customer service with a security company!

Don’t write many reviews but felt American Alarm was worth writing for. I have been using them for the last 7 years in my different business ventures and have always experienced competitive pricing, quick installations and fast service. Billing department seems to be very organized as well. Recently we bought a commercial property that had many break-​ins and vandals even though there was security patrol that would come around the clock to check the facility. We decided to go with Ed’s recommendations from American Alarm which was installing the Video 5 system which records a small video clip whenever motion is detected from the camera. The video clip goes to the 24×7 monitoring service which will dispatch if they see something that is out of place. After installing Video 5 it stopped 3 vandals on different days. After these events there were no more attempts to vandalize the property. I highly recommend American Alarm.

After researching and checking into various alarm companies to handle security & coverage for both our residence & our business office, I am convinced we made the right choice with American Alarm. I had read previous reviews & would have been concerned however I had 2 strong recommendations from people I trusted with great experiences. I’m so glad I did. They have been professional & thorough. Not sure about these older reviews. Definitely not my experience. It’s been top notch. No regrets.

I have had my alarm for about 2 years and i had a smoke detector go bad i called for service and the technician Brad was so nice and helpful truly a gentleman i was so worried about my dog barking and being a pain but Brad loves dogs and calmed her down by petting her I would recommend this company to anyone

American Alarm systems is a great company i highly suggest using them! We have been with american alarm for 3 years and we are super pleased! Thanks alissa for always being so helpful!

I have American Alarm Systems in my business and home for 3 years now and have had the best customer service ever!!! They monitor the business all weekend when we are closed and call every time some one enters without permission. I had a programming issue with the pin pad and they came right out and fixed my botched attempt to enter new codes. It was all my fault, yet they fixed the problem without charge and and the next day!!!
We previously had ADT and when we wanted to upgrade to a multi user pin pad they wanted $ 500.00 to do it after 7 years of service! When I tried to cancel the contract, they said that it automatically renews and I would have to pay for whole year anyway!!! Fortunately a new corporation was formed and they sued the old owners in bankruptcy. They were sneaky to to never let you know about their renewal process, even in a bad situation.
I also have American Alarm in my home and they have the best installers and did such a nice, clean job, on time and courteous. I love that they are a local company and Alyssa, our rep is the best. She checks up on us all the time to make sure everything is just fine!!!
Highly recommend this company for any of your long term security needs!!!

I would give zero stars if I could. Every time we ask these people for help or for service they don’t follow through. I wasted several hours with a salesperson who was supposed to give us a bid for a system for our home and, a month later and several calls, we still haven’t received an estimate. I guess they don’t care about getting new customers? Also, we have these people for our office system. My husband tried to get stickers and they never sent them. He called 6 times in 6 months and finally threatened to cancel our service. They finally sent someone out with the stickers. Really? Who runs a business this way? Go to ADT, they sent out a salesperson and got it installed for us in 4 days!