The UPS Store

Always friendly and helpful.
JG

I’ve visited this UPS Store location on several locations. This store is very small with only 2 – 3 clerks working, but I’ve never had to wait too long at the counter. Staff is always helpful and courteous. There were several occasions when I was dropping off packages with pre-​paid shipping labels. A few other times, I had to scan some documents and make copies bc my home printer was broken. I was in and out of there within a matter of minutes. Parking is easy in the small strip mall across from the San Ramon Library. This UPS also takes part in the One Warm Coat donation drive during the holidays!

I had been using this store for over 6 years primarily for business but also for personal shipping needs. Yesterday, I was greeted immediately and told them I needed to ship a large painting. It had been purchased the night before through
. I asked if the Notary was in and the young man pointed to another employee and said there he is. After about 10 minutes, the employee who was helping me told me there was not a box available that was close to being able to fit the 12×36×1 inch painting. I gave him permission to cut down a larger box (at a higher expense) to ship the painting.
The other employee was finished notarizing another gentleman’s documents and came to the front counter. I asked if he would notarized my documents and he told me the guy helping me was also a notary. He then turned to help two other customers who had arrived after me with the copy machine.
When my employee came back out and told me the shipping costs were going to be about 75.00 not counting the box, I told him it was fine. I also said, «You didn’t tell me you were an Notary.» To which there was no response. He told me with all the services, my final bill was going to be over a hundred dollars and I said that was fine.
I was a little concerned that he did not show me the final package that wrapped my painting but I was okay with the results of my numerous other shipments in the past.
As I was entering the transaction number for my customer, I noticed I had been billed twice for the shipment. First 75 dollars and the second for 85 dollars. I called the office and my phone call was answered by the owner/​manager. She said she was out to lunch and came back to check the transactions. She noticed the error and was going to call me but it got busy so she delayed contacting me. She asked that I wait a bit so that she could get the paperwork and finish with some customers that were still in the store. I told her that I was fine with that.
About an hour later, she said she wanted my credit card number so she could refund me the 75.00 dollars. She then told me that she noticed the employee didn’t charge me for the packing peanuts and bubble wrap so she was going to deduct the 16 plus dollars from my refund. My payment to them still totaled well over 100 dollars.
I told her I thought it was very bad customer service on her part. I said, «I would have considered coming back if you had given me the packing material after the problems with the bill and service but since she did not, not so much.» She had not reaction.
I used to run a 4 million dollar budgeted government agency that serviced three cities. I know what is good and bad service. I will not patronize this UPS any longer because of the poor treatment and lack of caring I received.

Looking to return a ginormous suitcase I had ordered online but had already thrown out the shipping box — so came to UPS to get it packaged up & shipped out
It was a Saturday morning & there was only 1 person working. The girl in front of me had 4 boxes to wrap up & ship & needless to say that took a while since each item must be weighed, then measured, then taken to the back to get boxed, then back to get weighed & measured & finally the delivery charge is presented to the customer to make sure they are in agreement
Luckily I came in when I did b/​c about 5 other people walked in right after me & we all knew it’d be a while
Let’s just say my shipping was $ 140 & that was the *cheapest* quote they could offer! Outrageous! But what was I going to do? There was no local facility to return the item & my only option was mailing it back
Turned out that there wasn’t a box big enough to fit my suitcase so the guy crafted it out of 2 boxes but then I got charged double boxes & double packing fee — NOT COOL. Shouldn’t I have been charged for the size of the box you didn’t have in stock instead of double for the box size you had?
But again, what was I going to do… I’d already been there 20 min while he finished packing the girl ahead of me & I was scared to take it anywhere else so I let laziness win out & just paid the astronomical fee
Wonder if that fee was for hand-​delivery? Maybe the box will get a spa-​treatment?
So for not being adequately staffed & for charging me double b/​c you didn’t have the appropriate size in stock, have to say I’ve experienced better

I have come to this location multiple times because it is closer to my apartment but every time I have tried to get something notarized the lady who does it is never there. One day she didn’t come til 2 and it was 9 am and the others have been an off day. Went to the other location where the guy is always there to perform any of the services they offer, not just when the lady feels like working.

WOW! We came in at the last minute today with 10 large packages to be shipped out of state and they were so wonderful and helpful. Eunhee was a shining star. she got everything done quickly, efficiently and painlessly for us. Smiling all the while. We will definitely recommend them and use them from now on!

The staff here is very helpful. I had a dilemma with shipping large, heavy boxes, and they were eager to help me out with the entire process. This one is definitely the best UPS store in the San Ramon/​Danville area.
Cool fact: The Asian lady behind the counter speaks Korean!

They remember my name and get my mail for me if they aren’t too busy. Service is prompt and very friendly. I’ve had a mailbox here for 5 years and will keep coming because of the convenience and service.

We’ve had a mailbox here for nearly two years now. Always great service with a smile!

wow. who knew a ups store would have such fabulous service! mailing something had never been so pleasant! i never had to fill out any forms… the young guy behind the counter was soooo incredibly helpful and helped me decide the best way to ship my package. he was pleasant, courteous and helpful! the only thing is –i wish it was closer to our house! or have this guy come work @ the one by my house. HA!