FedEx Office Print & Ship Center

The staff here lazy as far as helping customers they should get off there butts and help customers… you get
More help from a donkey ass… and thats a fact. try getting help they should be sent back to mcdonalds for toilet seat recovery program…

If I could give less than 1 star I would. The staff here is the most UNhelpful group of people. They are rude, inconsiderate, and don’t care about customer service. The female manager yells and embarrasses her staff on the floor in front of customers (especially a young man about cleaning). Everything about this place and the people who work here are unprofessional and unorganized. They need help! I have been to the place 4 times in the past 2 weeks so I think I have given them enough chances. I’ll definitely be finding a new establishment for my printing needs.

Never enough staff. Had two people working today and it’s a Saturday. Flyers I wanted printed didn’t format properly because mine is a Mac and theirs isn’t. Going to try somewhere else.

Understaffed and slow. There is always a wait for shipping and printing services.
Other than that, there are plenty of copiers and office supplies.

This place is very disorganized and the service is slow.
They got my order incorrect 2 out of 4 times. I only went there since it is close to work. I will not return.
Want an exercise in frustration… come here!

This is what I’m talking about when I talk about fast & easy service.
Recently had a couple of packages to return & I’m the kind of person who likes handing my precious goods to a physical being & getting a receipt of my transaction b/​c it proves I handed it off & also provides me w/​a tracking number so I can trace the item all the way back to its destination
Last week, the Mr & I had been looking for a staffed FedEx drop off location but due to time constraints, we were relegated to a generic parcel place & the service was lousy.
This go-​round, we made sure to research the exact location of an actual FedEx & the difference in attention was 180 degrees…
Warmly greeted, accepted my package, scanned the bar-​code & handed me a receipt
Pays to work w/​the name-​brand experts — this was easy as pie! We’ll definitely be coming back here for all our package drop-​offs!

Writing this review for outstanding customer service by one of the employees here. I believe his name was Steven (if not, sorry!). Helped not only myself but about 5 others this afternoon who had been dealing with printing, faxing, and other issues. Really appreciate it and we hope you have a Happy New Year!

Originally, this Kinkos told me that my presentation poster would be ready by 10pm that night. I really needed it earlier and after talking to a few people I got my prints by 2pm. I really appreciated that they were able to accommodate my needs. Also, the prints came out looking really high quality. I was very happy with them. Overall, I have no complaints about this Kinkos location.

I came here to get some color printing done. I needed some printed on label sheets so I waited in line to ask the one guy in the printing services area how and where to load the label sheets. He did help me, but somehow he tells me half of what I needed to know. I say half because once I hit print, what I printed came out on the regular paper, not the label paper I brought in. He failed to tell me to open the trays, etc so the machine would pick up the manual sheets. I had to wait in line again to find this out. A lady arrived after me and asked for help from the same person… but a few minutes later runs into the SAME issue as me so I helped her open the trays, etc and that resolved it. But why tell us only half of what we need to know and waste everyone’s time? Next time I’ll have to go to the Danville location just because!
The plus is once my items were printed, I was happy with how they turned out. The color was good and their paper cutter was sharp and easy to use. If I used their machines regularly and needed no help, this location would be fine. But obviously myself and another lady did need help, and the help we got could have been better. Try another location if this is not a regular stop for you.

I ordered a print yesterday and got a call that said it was ready this morning. I went to pick it up today. I walked in an was waiting at the counter while «Michael» was working on something on the computer. He did not acknowledge my existence for a solid 3 minutes. (no big deal i guess) When he brought the print over there was some residue on the print it was going to be a 15 min wait to print another one.(again no big deal except i had to get back to work). Michael could have rung me up immediately for the prints to expedite the service but chose to help two other guests until i asked to be rung up. Did not seem like the most customer service friendly person but hey i guess it is FedEx… although prior visits to this location have been great. To top it off Michael refused to give me the messed up print unless i paid extra for it… i asked what he was going to do with it and he said nothing… Hmmm so I waited an extra 15 minutes because you messed up my order and then I cant take the extra print with me that is company specific and your going to just throw it away? Guys a winner for sure… hence my rant. Two stars for this experience.
Note: I will still continue to use this location for other services but definitely stay away from this guy.
Note to management: Based on the amount of negative reviews in the past month regarding customer service and loss of customers, dont you think its time for a little customer service training? :)

Use this mostly as a FedEX drop, but have done a mass copying job here. Very self-​service place and OK if that’s all you want. It’s in a easy location if your going to Costco or the Office Depot in that area.

I think this is my first review of a shipment pick up place and my overall experience was excellent!
I had to re-​route my package from my office to a FedEx location which made me worry from the get go. I carefully tracked my package online and as soon as I saw it had reached this FedEx office, I jetted off to beat Friday traffic to get to it. Three-​ish minutes later the office called to tell me they had my package for pick up.
Did you hear me right? Yes you did! They called ME to tell me my package had arrived! This has never happened before at any other shipment location (including rivals) so it was a pleasant customer service surprise.
When I got to the location, a friendly employee greeted me at the door and took me to the correct counter to get my package. It was a whole bunch of food that was heavy so I was quickly told it was a two person job and escorted with a cart.
I usually pick up near the Oakland airport and I have to say, if given the choice, I will re-​route to the San Ramon location for their awesome customer service and quick & efficient package pick up… Thanks!

Spoiler: The two stars are for the one kind gentleman that helped me and the fact that they offer such great services. They fall off in cost, the customer service, and that they can barely execute their offered services.
My experience here has left me with a bitter taste in my mouth, and I never plan on returning. There are other places (online) that offer the same services, at a much cheaper price. Also, don’t use this place for your shipping, it is overpriced.

Great first experience in a FedEx/​Kinkos. Went in to get invitations printed out. They lady at the counter was able to open the image I had saved on a thumb drive, printed a test page, and then printed the 15 copies I needed. I was in and out of there in 15 minutes. Thank you!

Fedex is simply the best in the business, and this location is a standout. Here’s how it works: If you are gone when Fedex shows up, they call you. You arrange to pickup here. Package is waiting there by the end of the day. Track everything on the Fedex App. Need to ship something? Set up an account, compare rates, print the label at home, bring it to this location ²⁴⁄₇ to dropoff. And plenty of friendly employees to help you. I wish all businesses were this good. Compare the reviews for UPS down the street (awful customer service and hours) and you’ll get it.

Review of the Computer Station only:
I simply needed an email printed (a flight itinerary) I put in my credit card, went ot the pc, went to my email inbox and pressed print. Nothing happens, I notice a man taking print jobs out of the two printers. One color printer and one black and white printer. I ask him if he works here and if he can help me. He goes — No, I don’t work for FEDEX, WTF?” He didn’t even explain who he worked for! I try to print again, nothing happens and my internet charges keep tickin and tickin. The people up front were really helpful but they need someone to be at the workstation at all times so customers will get help and not get overcharged while the printer is having issues. Basically, I paid $ 13.00 for an 18 page print job. Horrible.
Go to UPS the San ramon location next to buffalo wild wings and nob hill, they barely charge anything and they have no lines. Next time I will go there when my printer is suddenly out of ink.

As with most of these chain services, the proofreading of the finished product is poor. Without spending a lot of time mapping out exactly how you want a document to look, they will screw it up. I found A LOT of mistakes in the finished product they produced for me. Most of them would have been pretty obvious if they had taken the time to really look over the proof. I spent half a day fixing them on my own, which was a little stressful since I had to file them by a certain date and time, or risk a big fine for my company.
Price wasn’t bad, but I would only bring something here if it was easy, I had a lot of lead time, and I have a lot of time to go over how you want it done. I doubt I will be back.

This place is great. My cellphone broke and had to send it back to my company so I came here. I didnt know they had pre-​made boxes just for cell-​phones.
The service was great and all I did was give them my cell and they took care of it all. I event just emailed them the address of where it was going to and they took care of it.
Great service and definitely better than the one in Union City!

When the proposal that was supposed to arrive on Monday showed Tuesday in the online tracking system, we had a mini freak out.
I had dropped it at 7 on Friday eve and requested delivery Monday. I knew you can drop off Saturday until noon so one would think I was well ahead of the deadline. But when I called the 1 – 800 for Fed Ex, someone lacking in both enthusiasm and English language skills informed me that I had delivered it too late so it would get there Tuesday.
I called this FedEx location to make sure I had made the deadline and they called the FedEx number back for me and spoke with a manager. Guess what? It was a glitch in the tracking, but it will in fact get there in time. I believe the woman who helped me was maybe named Elena? Anyway, huge help — thanks for taking the time to dig in and assist.

I must be the most annoying person when I come into shipping centers. I usually always forget some part the address I’m shipping to.
Then I bust out the phones or have to keep going back and forth from my car to find some file with the right spelling or correct address number in it.
This time I had my ITouch out and my phone out trying to find the correct email with the proper spelling of my customers name.
Fortunately for me they had WiFi and I was able to get it faster on the ITouch. So yay for free WiFi!!!
Customer service was great and kept checking on me to make sure everything was fine.
Plus some old ladies came in that were literally the odd couple. One was Chinese and one Czechoslovakian and about the age of 70. They didn’t have the packages properly taped. The employees were able to take great care of them. These two should have a camera following them around.
So I guess I wasn’t the most annoying person in the store that day? Thanks FedEx you do have great customer service.