Digby’s Premium Donuts

Friendly staff but donuts at 9am were just gross. Stale tasting and not delish. We got the coffee crumb and a few donut holes. The donut holes were really huge but the coffee crumb raised donut was droopy and flat looking. No fluffy raised deliciousness to be found. I have had many better donuts at a chain donut shop… Pass

Don’t hate the player hate the game, these donuts are unsurpassable as of presently, and coffee is coffeeee.

Not sure what this negative talk is! This place is very good! Amazing donuts! Nice staff/​service! My girls love this place and so do I! We’ve been here 3 times now and will continue to come!

Darn good donuts.
Service? Meh, send your teenage kid to pick up a box of dognuts and who really cares about service?!
Sorry for my shortsighted view of Dogby’s, but their donuts are delicious!
Gotta give ‘em 4 stars…

I have been going to this donut shop ever since I was 6. It’s been 16 years and I still go to this donut shop. There might not be a variety of coffee selection and sometimes the donut selection is not at pair with everyone. What I can say is that these are fresh donuts. Also the lady who works there always been quite. She never been rude to me or my family. She just straight to the point sometimes. I don’t understand the bad reviews and this so called «donut nazi». I just love this place because this was my childhood donut store. My mom took me here for breakfast and it is the same place we would buy donuts for her work. Every once in a while, the lady who worked there (same lady now) would give us extra and it was always a pleasant surprise. No complaints here.

Stopped by this place after looking at possible wedding venues and it’s really cute inside. Beware that this place is cash only though!

I stopped here to buy my mom some donuts for her 86^th birthday (her favorite!) The woman behind the counter was extremely nice and even threw in some extra donut holes for her. The donuts and selection were excellent. The shop is clean and very cute. I don’t buy donuts very often but I would definitely come back.

I went here a few weeks back for my kids but turned around and walked back out, the lady was so unwelcoming that I’m not coming back. Was wondering if it was a one time deal so I looked on here and see that it’s not. Why not higher someone to work up front if you dont like ppl?

Giving a star for clean store, however that’s where it ends. Not friendly staff, very expensive for a typical donut shop, not a «premium» donuts shop as the name implies, and the quality of selection is horrible. There was 6 types to choose from. Cases were empty and this was at 7am when you would think fully stocked displays would be there. The taste was poor and the freshness seemed like I bought day old product. Very sad as I used to come here years ago and the chocolate cake donuts were the best. Now they don’t even have any and what they do have is expensive and poor quality. Sad to see this, try the supermarket in the same shopping center for better quality.

Last time going there. I’ve been in here a few times and I’ve come to realize she is very RUDE!!! I bought a ½ dozen of doughnuts and ask could 3 be put in a separate box, her response YOU BUY! …I’m thinking ok… could she have said Yes for an extra .50cents or something, but No! I believe she’s the owner and always has an attitude so from now on I’ll take my business to Dainty Donuts in San Ramon where the customer service is awesome.

The glazed donuts r the BOMB!!! But if you are wanting good customer service you r coming to the wrong place! The woman behind the counter is the Donut Natzi! Crazy rude!

Like stated in other reviews VERY VERY poor service! Women behind the counter is extremely rude and unfriendly. Constantly yelling «WHAT WOUKD YOU LIKE?» If you don’t make up your mind in under 15 seconds. Plus they never have my favorite old fashioned maple donut!

Rude server, over priced donuts compared to other Donut shops. Quality does not justify the price. The lady running the counter was rude. Cash only. Ill never come back.

The little Asian lady was very short with me and the person in front of me. She just seemed like she wasn’t having a very good day. That being said, good donuts. The presentation was pretty cool. They make a donut with sprinkles in the shape of a heart, and one is in the shape of a foot and actually has individual toes.
Would I go here if I was you? Sure, why not.
Make sure you have cash, or you will be leaving donut-​less!

Cute little doughnut shop that is cash only.
Per all the other reviews they are NOT customer service orientated. Actually the lady behind the counter is super rude. I figured I would try them despite the negative reviews
Most doughnut shops put doughnuts in a box she literally threw my 5 doughnuts in a bag.
$ 4.75 for four doughnuts (she gave me $ 15 back and kept my quarter, it was too early to say anything)
2 Maple Doughnuts
2 Chocolate Doughnuts
1 Glazed Doughnut
Doughnuts were sweet, unhealthy, good and fresh.
The doughnut shop has tables and chairs inside, you can sit inside and enjoy your doughnut. It’s cute, but horrible customer service.
2 stars because the doughnuts we had were fresh.

I hate leaving bad reviews unless I totally hated the place, but this was a very mediocre donut.
After reading some of the reviews– the «mean lady» wasn’t very mean, but she wasn’t glowing of kindness.
The donut itself was way too sweet, and I’m talking the dough. It was a bit disappointing since I live 1 mile away from this place.

Haven’t actually been inside the store before, but I got the donut from a friend!~
+ Vanilla cake donut with vanilla frosting and sprinkles (³⁄₅ stars): The donut was okay. Although, I feel like Safeway’s donuts may taste a little bit better at times. The donut part was a tad bit cakey and dense while the frosting was a tad bit sweet on the taste buds. After eating the donut, there was also an oily aftertaste?

High-​priced donuts for quality that was… meh. They were fresh, but what left a bad taste in my mouth was the lady at the counter. She was rude and condascending. I ordered the half-​dozen and accidentally pointed to the Twist and see screams, «No! That’s more, you can only choose from these!» Hmm, what if I were willing to pay for more? I guess she didn’t consider that. TERRIBLE customer service if you ask me.
Needless to say, I’m never going back there again. I don’t want to pay to get yelled at first thing in the morning. I’d rather go to the «Soup Nazi.»

The interior of this little mom and pop donut shop is absolutely adorable! There are alternating black and white tiles alternating to form a checkerboard pattern. There are red padded round stools and red chairs that gives the shop the overall feel of a 60’s era diner. It is just too cute.
Mom and I stopped in to purchase two «ice» drinks and split a glazed donut which totalled $ 2.95. Since the ice drinks are usually sold for $ 1 in grocery and drug stores I’m assuming that not only was the donut about a dollar, but they didn’t jack up the price of the drinks — score.
The donut was a good example of a raised donut, light and not overly sweet glaze, but I have to be honest — there just wasn’t anything special about it that made me think «OMG, I must come back here.» I am quite the donut aficionado. Doesn’t that sound SOOOOO much nicer than saying that I’m a donut addict? I’m always in search of those donuts that rise above the others in quality and taste and I have to admit I can be pretty picky. This one just didn’t meet that standard. Don’t get me wrong, there’s nothing wrong with the donut, it’s good — just not amazing.
After reading all of the bad reviews about the horrible service here I feel kind of cheated that I didn’t have some dramatic experience with the «Donut Nazi» lady that I can recount for you. The lady who helped us wasn’t overly friendly, but she certainly wasn’t rude. A smile would have been nice, but wasn’t a prerequisite for a positive donut experience.
If you’re in this adorable little shopping center and need a donut, by all means come pick them up here. They’re probably better than the ones you’d pick up at a grocery store, I just wouldn’t drive all the way across town to come get them. And I can name you two other donut shops in Pleasanton and San Ramon that I visited this weekend to which I WOULD drive an extra seven or eight miles to pick up donuts, they’re THAT good.
Solid three stars for this one visit.

Not bad at all… My usual spot (Best Donuts) is closed on Sundays & family already had ‘the fever’ with their only cure being ‘Donuts’ (said with my best Christopher Walken cowbell impression). We’re not big fans of Dainty Donuts as they are quite dense (almost a day-​old feel) & their sugar basically crusts on the donut with an unappetizing texture that I usually just scrape off into the garbage. Saw the horrendous reviews @ Digby’s (primarily with service) so figured, I’d be a glutton for punishment as long as the end result is tasty. Anyway, showed up & there was an older Asian women behind the counter.
As far as overall initial experience:
— She greeted me when I arrived (definitely a plus)
— They had a decent stock available, even showing up @ around 9:30AM or so (another plus)
— No small-​talk, strictly business but she reminded me of the older Chinese Aunties running authentic businesses in the city (which if you’ve dealt with these types of business first-​hand, you’d expect exactly the same lukewarm enthusiasm). Actions (food in this case) speak louder than words & I can live without the small-​talk if the end result is satisfying.
As an unexpected +, when I got home she even snuck in a few FREE donut holes. I saw a few reviewers complaining of the price of the donut holes but check out my pic in comparison with a typical glaze & you’ll see that 32 cents ain’t that bad. These are some of the biggest donut holes I’ve ever had. They look like something punched out of the Fair-​sized Texas donuts. Donuts themselves were very tasty & fluffy. Loved the maple bars. I’d say they were quite similar/​on-​par with Best Donuts so no biggie anymore that they aren’t open on Sundays.
Anyhoo…, I’ve yet to have an unfavorable experience though I’ll keep showing up on Sunday playing Russian roulette regardless. So far, so good so unless there is some drastic/​disastrous change in service/​quality, they’ve gotten themselves another regular customer…