Marin Transit

My son is a freshman at TLHS. He began taking the northbound bus recently from the Northgate/​Las Gallinas stop home to Marinwood/​Lucas Valley. But during this last week –the bus began passing him by! At 1^st he thought it was an honest mistake but the bus passed him by again the next day, and the next… and then again today! He and his friends, who also occasionally take the bus waved frantically to get the drivers attemtion, even calling out as the bus passed right by them– but still did not stop! Worse still, it’s been the hottest 3 days this year and he was sunburned, hot, exhausted and dehydrated when arriving home after walking home after a long day at school… over 4 miles with an extremely heavy backpack and his instrument! That’s unacceptable! We DESERVE better!

Extremely disappointed by the organization and information disseminated by Marin Transit. As a single working mother I rely on the public transit system to get my child to school safely and on time. Prior to the first day of middle school and a new school for my child, I called Marin Transit to confirm the bus line (151), route, bus stop location, and schedule for my son to catch the bus to school.
On the first day of school in August, I was at the bus stop waiting with my son and other kids going to school, just to make sure he got on the bus OK (my son had never taken public transportation by himself), and the bus passed us right up. I immediately ran home to get my car and loaded my car with a few of the kids who were brave enough to get into a strangers car to make sure they got to school on time. I immediately called Marin Transit and made arrangements to have the supervisor call me. An apology was given, stating that the driver made a mistake and didn’t know he was suppose to stop there. And was reassured it wouldn’t happen again. The next day I phoned the supervisor to confirm if there was a bus pick up/​stop across from the street from where I work, because sometimes my son will come to work with me in the morning and will catch the bus to school from that stop. I wanted to make sure the bus wouldn’t pass up my son again. She confirmed that that was the «First» stop on that bus route. Since August, my son has caught the bus across the street from my work at least a dozen times to say the least.
Well, as of March 21, 2014, unbeknownst to me, the stop across from my work is no longer a bus stop for the 151!!, as my son was not picked up this morning. I had to leave work and drive my son to school. Again, I arranged for a supervisor call me. I received a call back from Christy the supervisor, at which time I was informed that the bus stop which my son has been waiting at since August is «NOT» a bus stop for the 151 (but stops for other bus lines). I was told to look online to see that that stop was not listed, however, every stop on the 151 route is not listed to begin with. To my amazement, this is the same supervisor who I spoke to back in August (unless there is more than one supervisor named Christy). How is it that a school bus line can change the bus stops in the middle (in this case the last 3 months) of the school year!
I am very disappointed in Marin Transit. Getting our children to school safe and on time should be reevaluated, as well as their organization and knowledge about bus stops, schedules and information in general. Nothing seems to be consistent. Which to me, translates into people who aren’t doing their jobs correctly.