Golden Gate Transit

Will Golden Gate Transit ever get their act together? Another canceled bus. Yes, I got the notification, but it was less than ½ hour before departure. Hardly gives anyone time to make other arrangements to get to work on time. What I don’t understand it they reinstated this particular departure, but it keeps getting canceled. So incredibly FRUSTRATING!

The 72 is a beautiful bus to Petaluma and Santa Rosa but the driver who stopped Northbound in Petaluma tonite, Friday, refused to take me to Santa Rosa because I AM DISABLED. (They hate the lift that puts me on the bus.) Violation of ADA laws!

Less than half a star if I could. What is going on w this outfit?! It used to be so reliable. The 24 has become the worst! I left my house in Ross an hour ago to walk to the bus and we just now hit the 101. They cancelled the 7:13 and didn’t bother to issue a service alert. The next bus is late. Now I will be about half an hour late. I hate what GGT has become. Call customer service and you’ll just get attitude. Something seriously needs to change. Our busses should be improving not going backwards w service.

I use the 70, 71, and 101 buses. The service is mostly on time give or take 10 min. Once a week a bus might not show up. The buses deal with traffic and sick employees too. The service seems underfunded and the employees overworked.

After 15 years commuting on crowded sketchy SF trains — commuting via the 24 bus from San Anselmo (Marin) to SF is a dream come true. I have been alternating ferry and bus since our move here 6 months ago. Both are amazing. The reason I feel compelled to review GG Transit is due to the drivers. They are pleasant, professional and engaging. My most recent ride was with «Ramen» who was amazing. He was upbeat, incredibly intelligent (spoke of ideas that I overhead as he chatted with a nearby passenger, about how to soften the homeless problem in SF. Let me tell you — if he ran for mayor I would vote for him!). The other reason I’m compelled to write this is because of how I swiftly retrieved my lost $ 150 rayban sunglasses. The «lost and found» info on the website is clear and the 3 times I called — the phone was answered within the 3^rd ring by 2 different (one was «JD» I believe) super helpful individuals. Great work on customer service, hiring the right people (although I can only talk in regards to the 24 bus) and helping commuters have a pleasant commute!

I’ve been taking GG Transit buses from Fairfax to SF a lot over the last two months, and find the service generally reliable and pleasant. The bus is always clean, quiet, and the seats are pretty comfortable. The driver’s are great, helpful, skilled and safe. Often, they go over the top to be helpful, which is a real pleasure to see.
However, I’ve had my return trip (the 4:20pm #24 bus from SF) canceled unexpectedly on two occasions, out of perhaps 15 trips. This means that I either have to rush to the other #24 terminus — a 20 minute walk — or wait an hour for the next bus at that stop. Even worse, the missing bus causes the following one — leaving at 4:41 from a totally different location — to be very crowded, with a dozen folks standing. These buses are not designed for standing passengers, as everyone has to get off in order to let passengers disembark.
So I give them an A for courtesy and timeliness, and a D for management. For $ 10 fare each way, I expect better.

They need to get with the times and have an app or digital signs like Muni. Also drivers need customer service training.

Go for Golden Gate if you like surprise and mystery when it comes to bus arrival times. I’ve never taken a Golden Gate bus that was even remotely on time.

Literally the most inconsistent and unpredictable bus system in the Bay Area. Makes AC transit look like a gift from the gods. I take the ⁴⁰⁄₄₂ bus for work and some days on time — some days I sit at a bus stop for forty minutes to an hour and the most frustrating thing is I use golden gate as a connecting bus like most folks and have no idea what it will look like that day. If y’all can have wifi on your busses can you also like every other transit company in the bay have a real time arrival website? It would just help to know like most people that the BUS IS GOING TO BE AN HOUR LATE when you’re trying to get to work.
I have written to the company itself and been told that it’s because of traffic. That’s when someone needs to reassess traffic, routes, peak times, and rider needs to prioritize a route that is actually functional and on time. Fyi bus was to depart at 941 and it is currently 1025. Thanks golden gate.

After 05:33 AM, Forget About It. If you catch it at Piner In Santa Rosa. Disgusting, lot is not maintained. Broken glass everywhere. Considering the commute cost, this is insulting. No Restroom access and no maintenance when there was. The drivers are professional and pleasant, but the system as a whole has much to be desired.

Horrible. For the most part, runs about ten minutes late. Unless you have something really important to do, then on that day they’ll arrive and depart from your stop five minutes early. We truly deserve so much better.

A good system Golden Gate Transit is. They offer express buses from Marin to San Francisco county and vice-​versa. There is often wi-​fi onboard along with lights and some comfortable seating. It quickly goes with, though it can be victim of, the local traffic. Stops are all over Sausalito, with constant seating at the stops.
San Francisco was on my mind while I was in Sausalito. After a small wait in a beautiful shelter, I got on. It was less than five dollars, similar to the toll for the Golden Gate Bridge. For a complete ride where someone does the driving for the passengers in a high price place, prices akin to that of the Bay Area Rapid Transit system should be worthwhile. The driver kept explaining the transit system with the utmost professional courtesey.
A portal awaits at Golden Gate Transit.

Driver on the 10 picked us up by pine street in Sausalito and drove to Marin city stop. He asked where we were going and then told us to catch a bus that wasn’t running on the weekend. He then exclaimed he saw it (he couldn’t have we were waiting for over and hour for the bus) The rudest most ignorant experience I have ever had on a bus and I have taken public transit for years (in Pittsburgh) he was rude, disgruntled and short. I witnessed another driver pass a guy up that was running for the bus because he was half a block away from the actual bus stop. Get a new job if you don’t want to deal with the public.

The #10 is 15 – 30 minutes late going north every single morning. Southbound in the evening it is always on time. Going through Sausalito, the bus can be delayed for several minutes at stops popular with tourists. They need a better way to get these people information about the bus without holding up the bus and its passengers.
I can’t rely on this company to get me to work on time, but it does always get me there. I’ll be riding my bike and running whenever possible.

I have been waiting an hour at the bus stop. I am alone and female and it is 11pm in the city. When the 70 does show up he drives right past me and another person. I had been waving him down since he got stopped at the red. He blasted right past us and ran a the next red light. Fuck you golden gate transit. On top of that there wasn’t anyone on his bus. Fuck you. I will be speaking to a manager via Monday. Someone needs to lose their job.

Just took the 74 bus. Bus didn’t stop at my stop despite hammering on the stop request button. When I told the driver the request button must be broken, he made it seem like the only way to get him to stop is to stand up just before the stop.
New to the city but never seen a bus operate that way. I’ll remember to avoid Golden Gate Transit at all costs from now on.

Words of wisdom/​tips to anyone who is not an everyday commuter: 1. Make sure to carry $ 1.00 bills on you, the bus only takes cash and gives you a slip for credit if it has to break large bills and give you change. 2: if you will be commuting frequently, get a Clipper Card-​they can be purchased online or in Walgreens stores-​these cards give you a discount on fare prices AND you can set up direct deposit so that you always have funds for the fare. 3: DO NOT carry any bags larger than a backpack, or briefcase-​this is strictly a COMMUTER bus, not an airport transit. You will be yelled at by the bus driver or asked not to board for trying to bring a suitcase (it will not fit in an overhead compartment and using a seat for your bag or putting it in the aisle is not allowed). 4: DO NOT ever take a call, or proceed to make a phone call while on the bus. You will be yelled at by the driver and also possibly yelled at by the other fellow commuters.
5: If there is an X after the bus number, this means it is an express and it does not stop at every stop. These busses are faster, just make sure the express stops where you need it to!
6: SOME of the newer busses in their fleet have power outlets under the seats, so if you have your laptop or phone, check under your seat.

I don’t normally write in favor of Golden Gat Transit, but today I was shown kindness in the light of being a common customer by one of their bus drivers – I left my clipper card in the dress shirt I flew into SFO with yesterday and I don’t regularly carry cash. The driver on the 101 north bound that arrives at Redwood and Grant in Novato by 7:34am was kind enough to give me a ride.
She didn’t ask me to do this, but I try to be fair. On my ride home I’ll put an extra $ 6.25 in. Thanks again!

Wish I could give them a zero. The CEO should be fired. Worst bus service in the Bay Area. They have many rural routes with odd bus stops with no seats and or no lighting. The buses are rarely on time, if not early. Everyday is a guessing game if your bus will be arriving. No GPS, but they are affiliated with 511? Who’s running this company??? What century are we in? Take Über to a mini or bart and you will save yourself a lot of time, energy and frustration.

1 star for generally nice bus drivers, and responsive customer service.
Wow, this system is kind of a joke. It’s 2014, and you’re not going to list all of your available stops anywhere? Like, ANYWHERE? I have a hard time understanding why a company would want to withhold opportunities to use their product from their customers.
Check out this schedule. Notice how you can pick up the bus at YES O’Clock from the Golden Gate Bridge?
Does the «-» mean the bus won’t stop? Oh what a fun game this is!
I have to use Google Maps to get a grasp on when and where I can board a bus, and even that doesn’t always work out. Two days ago I waited at Golden Gate Bridge for a bus that never came, than a second bus that never came. It took 1.5 hours to get from the bridge to San Rafael.
Oh, and I called
and provided the Golden Gate Bridge stop ID to receive departure times, and 511 did not recognize the ID number…
Good lord, if I was a car dealership I would advertise like crazy on Golden Gate Transit buses and bus stops, cause it’s the only time I ever think about buying a car.