Freeway Insurance Services

Great customer service! I recently visited the San Rafael office to switch insurance companies. Daniel was very friendly and helpful. He took the time to find an affordable policy for me and my mother’s car. At the time he was the only one working at the office, yet he managed everything very well to acknowledge and assist everyone who was waiting there. Great Job Daniel! :)

I was not aware they COMPLETELY moved there store to this location in San Rafael. very inconvenient because when I needed to change my policy or go in for something i wasn’t able to reach them over the phone. the phone representative kept saying I had to go to the office in person. while on the phone, the representative had COMPLETELY NO IDEA that the office in Novato was even being moved and could not even transfer the call to this San Rafael office. how is it within the own company cannot transfer my call to the branch that moved to San Rafael. I also noticed that the store hours went down 2 hours Monday to Friday. there only open until 4pm. how does anyone with a life come in when there not busy or at work come in before 4 o clock on a weekday. also, I’m here at 11 o clock on a Tuesday and I’ve been waiting in the lobby for the past 2 hours because they only have one clerk in the entire building. I’ve never had to wait over an hour just to talk to someone. they make it very inconvenient for the customer just to talk to anyone.