Joe and Mike Automotive

My family has trusted these guys with their cars for years, so when i needed work done on mine there was no doubt that i wouldn’t have anybody else do the work. They are polite, knowledgeable and quick. Being a woman and dealing with a mechanic, i never felt that i was in danger of unknown fees or parts i didn’t need. I will never go anywhere else.

Got brakes & rotors replaced all around on my 2006 civic. Friendly service, very helpful, reasonable price. Also shuttled me home and back to pick up car when done.

I love going here i love that Frank take his time with me and tells me what’s wrong with my work trucks when they are broken his team is awesome and prices are great thank you for being there for us

I hate the fact that I even have to rate this place with one star. They are not worth it. HORRIBLE, unethical practices going on at Joe and Mikes. I definitely feel like there was some discrimination going on.
As of recently, I have a car that I no longer drive and has sitting in my moms garage for quite some time and I want to get rid of it and sell it. I called Joe and Mike because their shop was close to where the car was and I thought it would be convenient and not too much of a hassle to get the car to their shop. Boy was I wrong. I called and spoke to Frank. We agreed to meet up so I can show him the car on a specific day and time, but he was late! Didn’t even call me to tell me. I had to call him because He was a half hour late and I was wondering if he was flaking on me. Totally unprofessional in my book. He finally arrived, we made a deal, hand shake and all, and he instructed me on what I needed to do to finalize everything. After that, it was virtually impossible to get a hold of him and he never returned my phone calls even after I had spoken with the guys he has in his office. Kelly and someone else. What kind of business can you run if your not following through with your customers? I called at least 6 times and NEVER returned my calls when I was told that he would. I even had to take time off of work to arrange for the car to be towed.
It was nothing but a headache dealing with Frank! He is probably one of the rudest and most unprofessional person I’ve ever had to deal with. I had sent my mom to drop off some paperwork to him for me and she expressed to him how she felt about how he was treating me. She may have been a bit aggressive, but if you have a daughter who you feel is being disrespected by a grown man, I’m pretty sure you would stand up for her too! My mom told me that he actually got angry with her! How dare he be disrespectful to my mother; a 64 year old woman who didn’t deserve it. He was supposed to send her home with a copy of the paperwork but he forgot so I went in a few days later to pick them up.
Long story short Frank spoke to me in a manner that was totally out of line «Just bring me the title, I’m done with this! I don’t wanna deal with this anymore.» He raised his voice at me and it was just so wrong for a man to talk to a woman like that!!! I was shocked and appalled. He acted like that in front of customers and his colleagues! Bravo, Frank. Congrats on making yourself look like a fool. I would never recommend Joe and Mikes to anyone. Especially if you’re a female, BEWARE!

Reserved a 17′ UHAUL truck for a move. They marked the gauge at 7/​8, but seldom is the gauge exactly on any number and this time it was a little below, so I took a picture of the gauge before I moved the truck. I put 3.25 gallons ($ 13.85) and another 1.5 gallons ($ 6.33) into the truck before turning it in. On the lot the gauge showed ⁷⁄₈ exactly. I put the last 1.5 because it showed exactly where I picked up the vehicle, but I didn’t want any hassles. I receive the email of my bill and it shows they received the truck in the AM with between ¾ and 7/​8, so they charged me another $ 9.50 for 1.9 gallons. I asked before I left the rental place how many miles per galloon does the truck get, they told me 6 miles per gallon. If I gust added the 3.25 gallons the gauge was exactly where it was when I rented it getting 7.7 miles per gallon. Adding another 1.5 gallons the mileage dropped to 5.3 miles per gallon. When the owner put another 1.9 gallons into the truck after I dropped it off the mileage dropped even more to 3.8 miles per gallon. When I called the shop, after receiving the email in the AM on a Sunday. A guy answered and I told him what I was calling about, he refused to help me instead he gave me the 800 number for UHAUL. I called them and explained the issues. I also mentioned that the invoice was sloppy. I used two dollies and I was charged for two dollies. Only two dollies were in the truck when I returned it. On the paperwork the guy checking in the truck and dollies shows three dollies were checked in. I guess you can mistake three dollies for two, right? Only it you can’t count! After talking to the 800 number for 10 minutes I called the location back and this time the guy talked to me. He said, «I didn’t know you put gas into the truck?» «I checked the gauge and it was even lower then he wrote down on the receipt, it was closer to ¾.» This is impossible. That would suggest the truck was getting 1 – 2 miles per gallon. He said he would fix the receipt, but he would not admit he was wrong. He held to the fact there was a lot of gas missing and wouldn’t accept the fact I put gas into the truck. Bad experience with UHAUL station. Most I have dealt with are honest. Renting UHAULS is not «rocket science» or brain surgery. They take the reservation and give you a vehicle after filling out the paperwork. They take your credit card for a deposit. You leave and you bring back the truck. Not real involved. When I used facts concerning the amount of gas I purchased and the 25 miles I drove, that is difficult to dispute or suggest the situation is otherwise.

My insurance company had my car towed here for repairs. The front passenger side needed repairs due to a collision. It took three weeks to get the repairs done. When I picked up my car the wheel they replaced didn’t match the others, they claimed they couldn’t find one that did however, after contacting my insurance company Frank was able to find the right wheel. The exterior molding they replaced was falling off. Also they could not replace the protective film on my front passenger quarter panel. Lastly, the front bumper they installed was the wrong one and there are electrical problems associated with that. Its been a year now and they aren’t responding to my calls or emails from my insurance company.

I had my 04 Chevrolet Dura Max Diesel towed in with a check engine light on. They fixed me up and had me back on the road that same week. Fast, Friendly and VERY affordable work. I live 27 miles from San Pedro and will gladly make the trek back for my next service. Frank and the rest of the guys have definitely earned my business and referrals.
Jeff

Took my ’05 Accord in when it was having difficulties and was attended to by Kelly. He proved to be a frank and knowledgeable mechanic, and called to confirm that I okay’d any repairs be done. When I came to pick up the car, he even showed me the piece that he’d removed and explained how it affected the motor (though to be fair, a corroded battery cable is pretty easy to spot). Cost is fair and the service is solid — if you want your car fixed and are in the South Bay area, this is a good place to start.

These guys are super nice. My family has used them for years. Very trustworthy! Frank is the best!

I service my vehicles and have rented U-​Haul trailers from these guys. I have no idea how they can be as friendly and attentive as they are with so much business. There are always people in there, phones ringing off the hook, cars coming in and out. Its always calm in the office and you get their undivided attention. What makes this place 5 stars instead of 4 is how honest and straight forward they are. When I needed to do what I thought was a 30k mileage interval service on my car, Kelly went through the suggested list of services and narrowed it down to what needed to be done, and what was basically a dealer add on to increase the price. I walked out of there having spent about 25% of what it would have cost me to service my 2 year old vehicle at the dealer. Then they emailed me a link to a site that keeps your records online too, that was a neat add one.

We have been taking our cars to Joe & Mike Automotive for years. We really appreciate the service we receive from Frank and Kelly. We use Joe & Mike Automotive for both our personal vehicles and business fleet because of the service we receive and the prices.
They are honest and fair, and don’t try to sell us things we don’t need. If you are looking for an honest mechanic, call Joe & Mike Automotive — tell them Tony & Karen sent you… You’ll be glad you did!

We have been going to Joe and Mike’s for over a decade. Started with GM’s, now have a Ford and Mercedes in the family. Guess we were lucky and missed the interim owner. Always had good service, and even drop off and pickup if I don’t feel like a twenty minute walk from home.

The staff at Mike and Joe’s including Kelly was nothing but very friendly and very informative. Their service was always done well and quickly and they never charged an arm and a leg to do it. I also like that they had to pick up and drop off service. There specially great on GM cars. I will be recommending them to all my friends and family for many years to come.

Review is for U-​Haul Rental.
The staff was friendly and thoroughly explained the terms & conditions of the rental.

Frank always takes good care of me and my cars. Very reliable.

The ownership went from Mike Good to Steve Reilly to currently Frank. Reilly significantly increased their rates … he is gone now. Goods has always been honest and done good work for me. Frank seems to be running it like the old Joe and Mikes, GOOD.