Naturalizer Shoes

Wow there are a lot of old reviews on here so I would like to update that and hope to see something change!
First off I never knew of naturalizer. Sure the store manager is a bit stiff but she’s just going with what the policy says. It’s written on the receipt! Gosh people, ya have to read!
Next I have an ankle injury and I want comfy shoes at a affordable price! Naturalizer has new styles that I like and it’s not veered towards older woman that everyone thought it’s for! They have a lot of cute shoes! Sure the ones you love won’t give the perfect fit cause it feels funny or weird but it just means it’s not for me! They have other styles! Its not the end of the world. The walking company is nice but very few selections and also 150 – 300 dollars. No thanks! Comfort and cute with style– 60 – 130! Yay!
Next! They have coupon promotions! Not a lot of places offer coupons and are reusable. I can even use it on clearance items! They can also fulfill what I’m searching for by seeing if it’s available to order in another color in my size! Convenient!
Next! The associates! They seem to be completely new! They had shoes on in the store from naturalizer and they showed a variety of style you can wear your shoes for. They all had different opinion on certain shoe styles of what I’m looking for but sometimes it helps cause they suggest what you could wear the shoes with to match. If the associates find it comfy, so will I, if I like them. My size always vary but the associates suggest different sizes on the shoes cause of they way they are made and they do their best to help pick the right fit. I liked that they are trying their best so your not disappointed.
Last the clearance rack! Some styles from the previous seasons have great prices. Ranging 30 – 80 and coupons can work on them! Yay! Also handbags! Omg so many styles to match the styles and shoes! Great colors!
Okay I’m done ranting now: D I own 6 pairs of naturalizer cause I had to throw out my old ones that hurt my ankles. It’s a big change: D I hope to shop for some more!

I’ve been here twice this year. I purchased some flares for work at a reasonable price a few months ago then today I reached out for something casual. Both happen to be on sale and super comfortable. Today’s purchase was like a tennis shoe but more upscale, which I loved. The service is fine, the lady that tends to help me, …is helpful! Professional, friendly and knowledgeable about the product.
I would rather come here then the place across the way… walking company.
Comfy and cozy (I almost walked out in the pair I purchased). And I got a super cute purse… too.

What a unique islet of soviet style service in the middle of California! After my today’s visit to this store I’m not homesick anymore, thanks a lot :)
PS. I really love the shoes though. But would better order online. Still scared of her attitude.

The shoes… I Love, but the service I greatly dislike!!! I think it pronounced «Olay» the women’s name, also says she is in charge, is who this review is for. Don’t get me wrong, I love Naturalizer shoes and there just ain’t enough locations in the Bay Area, so I am stuck going here, and Dreading it!
My lovely guy purchased shoes from me online, very cute and stylish, but the wrong size. I walked into a busy Saturday and Olay helped me, I told her the shoe size, she repeated it and yet she brought me the wrong one, and blamed it on me (red flag number one). Finally, after saying «my bad» she brought the right size so I went for the exchange. Olay stupidly overcharged me for the same exact pair (different size, this was red flag number 2). She would not do a price match!!! So, When I got home the next day, I put my shoes on and they fit snug. I went to see the shoes and Olay put in the same shoes (that I went to return and she charged me extra, this counts for two additional bad red flags).
I went back, hoping for some sort of customer service, but of course got nothing. Guess what, Olay was working and she recognized me. I explained to her her error, which she did not get and blamed it on me. I mean come on where do they hire these people. The nerve! Never did she apologize or do customer service recovery, nothing. She just plain Did Not Get it!!! To make it better she offered me an bag!!! I am getting annoyed just thinking about this. Naturalizer where do you find these people!!! A big franchise like yourself I would expect more in customer service. Or maybe we shouldn’t, right? Bad customer service, you set that message loud and clear!

DO NOT SHOP HERE. HORRIBLE customer service. Went in today with the parental unit (mom) trying to return a pair that were to tight around her toes. My mom tried them on for about 5 mins if that at home, obviously to see if she liked them and felt comf in them. But they weren’t. So went in and was met my a smart alek «clerk», examined the shoes for like 5 mins, and negated my moms attempt to return them, only because the sole on the heel had the tiniest little wear marks, and I mean tiny. Refused to provode employee number cus she was scared, and manager was useless to. DO NOT GO THERE. rate: less than 1 star

As others have stated, the customer service at this location is absolutely terrible.
I was met with a series of hostile, accusatory questions by the manager when I tried to return a pair of shoes. When I told her I was disappointed the shoes didn’t work out since they were my first Naturalizer purchase, she responded back in an accusatory tone and asked, «if this was your first purchase then how did you get the coupon you used for your purchase?» I told her I found the coupon online but felt her question was not only irrelevant, but extremely inappropriate.
The employees at the San Francisco location are much more friendly. Take your money there if you absolutely have to buy Naturalizer shoes.

Oh wow! Look at all the bad reviews! How come there are so many 1 stars?
Could it be that some Unilocalers look at what the average rating is, then go with the crowd? I mean to get a 1.5 star as a business is freakin’ horrible and virtually… almost unseen around here?
Anyway, I would’ve probably given this place a 2.5 stars myself prior to today. However, I was successful at finding ONE pair of cute shoes today and I bought them. So yes, I’ll leave it at a 3.
The first time I came in here, I was quite shocked at how small the store was. It was the tiniest Naturalizer I’ve ever seen, with the smallest selection. I was in and out within a minute, because I have an ability called the «cute-​shoes-​radar-​detector»
I would’ve given this place a 2 stars for the lack of selection along with the tiny store. However, I did end up finding and buying one pair of cute shoes from here. Customer service was not enthusiastic, but they were helpful.
Naturalizer has ugly shoes for the most part.
Naturalizer has comfortable shoes that you can walk in for the most part.
So the conclusion is: if you find a pair of cute shoes at Naturalizer… BUY IT! BUY TWO OF THE SAME PAIR! You will not regret it.

I would give Gayle who gave me an extremely hard time a negative 10 if possible. I went in with shoes I purchased online to return. One of the boxes I received through FEDEX was pretty damaged. She looked at it and said «I can’t take this back, cuz the box is damaged and we can’t sell it». I explained it arrived as is and I too was surprised it arrived like that. She still refused even when it was not my fault, and shouldn’t be my problem. She said if I wanted to talk to the manager she would arrive in15 minutes or talk to customer service on the phone. I asked «what are you then? I’m in the store and I need to call your customer service?» it’s like being in the emergency room and the doctor says «I’m sorry I can’t help you, please call 911.» I asked to use their phone and she didn’t want to dial the number for me and then put the phone away. Gayle told me «oh you’re good, why don’t you go out and share your joy.» After her co-​worker told her to «just dial the number» I spoke to Customer service who then wanted to speak to Gayle. Gayle proceeded to speak in a very low voice and walk to the back stockroom. I told her I wanted to hear the conversation since they were talking about me and she still walked away. This was now about 50 minutes since I arrived (still no manager) and she was told to take the item back! She then took another 10 minutes to do the return saying «I’m trying to match up the numbers» after fumbling with my paper work from the start, stapling and unstapling my receipts. She was very insulting and would stare me down to intimidate me, nice try! Gayle I know you’re reading this, wish you were more like Oprah’s friend ! Or just be professional and do your job. I will never buy Naturalizer shoes again.

I recently bought a pair of flat black casual shoes from this store. I think the style was called «Yesenia». After a few times of wear, the shoes were literally flipping off me and causing me to trip (very embarrassing). I took them back to the store, and the store refused to exchange them for a different size because I had worn them. I don’t feel it’s my fault that the shoes excessively stretched out. In addition, I agree with the other reviewers, the customer service is HORRIBLE. You get treated like they can’t wait for you to leave!!!

It’s been awhile since I left a store steaming… to the point where I have been meaning to contact Naturalizer about my experience.
Two weeks ago, I was on my way back to Daly City from San Carlos and remembered I had a pair of shoes to exchange at Naturalizer since the strap was broken at arrival. I had ordered them on line. Being that I was meeting my husband for dinner, I decided to exit the freeway to pull over at a gas station and call Naturalizer to see if they can exchange my shoes. Why waste a trip to the mall if they didn’t have the pair in my size. which is size 5, right?
I called and spoke to this lady (I should’ve caught her name but it’s on my exchange receipt). I asked her to check if she had these shoes in my size. She checked and got back to me and said she had 2 pairs in size 5. One in black and one in different color. I told her that I’d be there shortly. I even asked what part of the mall they were located at, so I wouldn’t waste time.
When I got there, I told her I just called about the pair of shoes in black, size 5. She went to the back for awhile (took her several minutes). I found this odd, since you figured I just called and she just found them. I know it was her, too. She came back and told me she was sorry, but it wasn’t in black. She had it in a different color.
WHAT!!!
I got off the freeway to call and verify they had my shoes and now she said they didnt have them!!! What a huge waste of time!!! Unbelievable!!!
Never again will I order on line from Naturalizer. I live in San Jose and I have to return them either at Hillsdale or Embarcardero in the city?! No thanks. Not worth it. I might as well buy them from Macys.

Bought a pair of shoes and at home found them not really comfortable for my feet. Went into the store to return them and the woman said that they are not in «reseallable» condition and would not take them back. Well, then they must have sold them to me in non-​resellable condition!

Worst customer service experience ever! DO NOT SHOP HERE!!! I will never shop here again and will make sure to tell everyone I know not to shop here as well. I bought a pair of boots paying with my debit card. I exchanged them for a smaller size one week later presenting my original receipt at the time of exchange. I exchanged the boots without any problem and the clerk provided me a new receipt with the exchange information. I decided soon thereafter (within two weeks) that I really didn’t like them so went to the store to return the boots for a refund. When I presented my receipt (it was the new receipt that showed the even exchange), the clerk informed me that I was not eligible for a refund to my debit card and I could only receive a gift card because their store policy was to only allow one exchange! What kind of policy is that? They never informed me of this ridiculous policy — not at the time of purchase, when I exchanged them, and it is not noted anywhere on their receipts, store locations, or website. I think their goal is to not refund any money back to consumers! I called their customer service and they said they would get back to me. Apparently, they contacted the store and the clerk told them that they issued me a gift card because I did not have my original receipt! How could I have my original receipt when they took it and gave me another one when I exchanged the boots? Also, the exchange receipt listed my original date of purchase and transaction number so they could have used that information to determine when I bought them and how I paid. And the receipt says «Refunds will be made in the same manner as original payment» — which in my case was debit. The clerk said that their definition of original payment is the exchange that I made after my original purchase, not when I initially bought them. That makes absolutely no sense at all!!! Unbelievable! Now I’m stuck with a $ 140 gift card that I have no intention of using. If you must buy this brand of shoe, go to one of the department stores that carries them rather than going to their stores.

Don’t go there unless you want to be treated like a self service store. Terrible customer service, actually zero customer service.
I went to Naturalizer shoes at Hillsdale, I have never been so completely ignored as I was on this day. So I will never go back there. I asked clerk for a size 7 in a specific style boot. Clerk brought out box, set on the bench, and walked off. There weren’t any other customers in the store at the time and two clerks. I had to go to the counter and asked if they had any other boots in wide calf in black. She said if the have a zipper they are for wide calf and went into the back. I went back to the bench and waited, assuming she went to get some other styles for me to try. I ASSUMED WRONG! She never even addressed me again. I was going to buy the first pair I tried on, but since I was completely ignored, I left them and exited the store.

I have had 2 awful experiences with this store. Both times I bought shoes online and needed to return them since they were not at all what I was expecting from the pictures on the web. Each time I have made the trip from SF to Hillsdale to do a return there has been a problem. This time the ladies who work in the store were extremely rude, unhelpful and really acted like they did not want to be working. I was told they couldn’t call customer service to look up my transaction number because customer service was closed, yet when I stepped outside the store to call, customer service was open and answered my call. The person on the phone was able to look up my transaction number so I could do the return. All in all, the workers at this store have made me never want to shop either online from Natualizer or in the store. Extremely rude, unhelpful and very unpleasant workers!

Wow! Not a happy staff!

Who knew Naturalizer had cute shoes?! I didn’t, I always associated them with my grandmother’s shoes. But, found the cutest pair of ankle books with 3 inch heels at a reasonable price, at least they were less than similar boots across the hall at Nine West.
Unlike the other reviewers I didn’t get pressured into joining some club, it wasn’t even mentioned. There was no upselling and the service was nice. Maybe it’s because I went at lunch time during the week.

I had an experience similar to Lin L’s. I bought a pair of shoes, brought them home, looked at them and decided I didn’t want them. I did not put them on. When I returned them to the store, they refused to refund me because they said I had worn them. If the shoes were worn, someone else wore them and they sold me worn shoes. I will not shop here again.

I totally agree with S L ‘s comment… don’t sign up for the FREE club… the staff that stares at you like she’s on crack will PUSH you to SIGN UP RIGHT THERE and say you’ll get $ 10 off, then PUT a can of their shoe cleaner ($ 7) into your shopping bag AUTOMATICALLY WITHOUT ASKING IF YOU NEEDED ONE and tell you how great she is helping you save $ 3…
I really think I don’t need that bottle so I went back the 2^nd day to return it… she refused to process return, shaking the bottle of shoe cleaner and ACCUSE YOU THAT YOU MUST HAVE USED IT ALREADY (I didn’t even open at all)
I stated very clearly she stuff it into my shopping bag yesterday without asking me, and I feel I really don’t need it and I really want my refund back…
then she accused me of owing her $ 10?
DON’T SIGN UP FOR THE FREE CLUB… she’ll accuse more of you owing her money when you tell her you don’t want that bottle of shoe cleaner!!!
Scary staff, the way she stares at you and the way she communicate with you… feels like she’s gonna eat you (* — *)
I have never ever seen such customer service before… good luck everyone!

Holy smokes Batman… if you aren’t over 40 then you should not step foot into this store. Unless of course you get dragged by your friend to find some sensible «MILF» shoes without the stilleto heel.
The staff was an interesting group as they seemed slightly on edge with the number of women asking for different pairs of shoes. Almost like they were on crack as they gave everyone a curt smile along with their hasty service.
Don’t let them fool you into joining their club. Everyone gets free shipping if they don’t have your shoe in stock but if they do online.