Footlocker

You guys need to hire better. We walked in on 4÷22÷16 and looked around a bit for the Adidas Ultra Boost. We know it’s a limited shoe but decided to try anyway. We were greeted in the women’s section by a girl named Taylor. She had thick rimmed glasses, was about 4’9″, and had braids. She quietly greeted us and asked if we needed help and this is where it all went downhill.
We asked for our size in the shoe and her widened. She started to giggle as if it was funny that we asked for the size. I’m almost certain she didn’t even know what the shoe was. She claimed that the biggest size they had in women’s was 8.5, which, if true, means that this location not only has terrible employees, but a very limited selection.
We said thanks and walked out. I normally don’t give bad reviews unless it is warranted, and Taylor definitely didn’t do you guys any justice. All she had to do was check or let us know that the shoe wasn’t in stock.

Terrible service. Bought shoes & socks. Get home, problem with the shoes, bring them back the next day. Pick out different shoes that happen to be cheaper. Will they refund the difference? No. Gift card only. They want me to spend the money on something else. So I have to drive home, get the socks, return them, and buy them again using the gift card. In the end, I effectively got my refund, just after a stupid waste of time and effort.
Every new pair of shoes I’ve bought for the past five years has been from there. After this, I will never go back. Avoid them!

This location is a waste of space. When customers rather drive a extra 15 minutes to another location then deal with these Hillsdale employees, there’s an issue. The management team here is inconsistent and has no care to implement customer service. They just care about selling their own stock so they don’t lose sales but I don’t think they understand this is obviously hurting them in the long run. Sad but will no longer be visiting this location on regular occasion.

The manager JACKIE needs to learn their exchange and return policy. I am annoyed as she told me I can’t get a gift card or store credit for a pair of shoes I bought my wife and had a gift receipt for (i lost my OG receipt, get with the ages and email them damn it lol) So I then ask her can I order her right size online, she said no again. I was like HMM OK. So im Effed? She said yopu can just exchange for something we have IN store. I said ok ill bring my wife back…
So my wife went in today and was told the complete opposite! BUT since it’s been 32 days she can only exchange. Why? I was told by JACKIE on the 28^th day after purchase when i went in, I can’t do anything but exchange and in store! Someone didn’t wanna lose a sale.
!!!
Get it together. Sincerely a person whos been going here for 10 years and has 300 shoes lol.

This will be the last time I spend any money in a footlocker. Bought a pair of shoes wore once on the court put blister all over the insides of my ankles. Thought would return for something different and get the third degree act. He stated I’m doing you a favor by taking them back and giving you a gift card. The amount of money and shoes I have bought over the years at footlocker will be the last and will make sure I give people my first hand experience. Any position that has customer facing starts with customer service. Maybe implement that practice Footlocker and your rating will go up!

Horrible service. They literally can’t do the simplest things. All they do is talk to each other. I need help and had to yell for service 3 times and still don’t hear so I just went up. Yet they acting clueless.

Went in and once the employee there Mauricio saw that he couldn’t make a sale he forgot about customer satisfaction and service, making this a very negative experience. He offered no solution nor did he bother to think of one for the exchange I was attempting to make. I won’t be coming back here again. This store does well because it’s the only athletic shoe store in the mall. Once a finish line opens up, they’ll lose a lot of clients.
I work in the customer service industry and customer service was completely absent here.

Terrible customer service. Employees sitting around and not helpful at all. They were sending customers away to other businesses.

Came in here this past Saturday. There were 3 – 4 employees with one helping customers and the others standing around the store chatting. I needed help finding shoes along with other customers who needed help, and it was difficult actually getting service. None of the employees acknowledge you when you come in the store and it’s nearly impossible getting help. Not coming back to this location.

Came here on a late afternoon Saturday. Had my kids with me and was shopping for high tops for my little one. So, I was trying to get the proper size and it was difficult to get help. When I did find someone and ask to check for the size. He simply said sorry we only have it in the size I was holding. WTF! He did not even bother to take a close look at the shoe I was holding and just walked away! Later I try asking another employee for help with a different shoe and he just ignore me & kept walking away from me towards the back warehouse/​employees area. I’m sure he heard me calling out «excuse me» because I was pretty close to him. The only bright side was this girl at the counter actually ask me if I needed help with a shoe size. Anyways, I’m just venting and i had way better service at the Footlocker in Tanforan mall!

I give this store 2 stars because overall they were friendly– but only 2 because I had to do their job for them. I walked in to get Nike shoes. Asked for a size larger than a 9. They said they didn’t have it, so I asked them to check if any other store does — they realized they did have a 10. They found me a size 10 but it was still too small so I asked for a size 11. Again, they said they didn’t have it — so AGAIN, I asked them to check if any store has an 11. Surprise surprise they had an 11 in the back. So they grabbed it. After almost walking out twice, I finally purchased my shoes– BUT he rang them up as $ 110 not seeing they were on sales for $ 89.99. So I asked him to change the price to the sale amount and he did. Without apologizing or anything.
Sooooo yes they were friendly, but if I didn’t know better — I did their job better than them. Go me!

Worst return policy ever. I promise I will never buy anything here ever. Especially when you have Nordstrom in the same mall.

Came here on a weekday afternoon to try on some nike lunarglide 6’s. First thing i noticed was the price was same as amazon, cause i dont want to «showroom» if i dont have to.
Service was good, got to try on various pairs and wasnt rushed at all (i took a while to walk around in new pair by the staff to verify fit). They also had the color i wanted (amazon was out), so they won the business

Horrible. If I could give this place 0 stars I would. 4 employees texting, no one else is in the store and no one helps, no greetings, no customer service, and just an overall bad environment.
I really hope they shut this place down, or at least fire everyone there and get new management and associates. There’s no excuses for what happened today. I don’t recommend this specific footlocker to anyone it’s not worth it. Also sports authority has all the same shoes at a much cheaper price.

I’m done with this store I’ve been trying to give them my money every single week since they opened and they keep lying to me about releases and frankly all the releases probably just go to their own friends they could care less about the average person. They don’t deserve a dime from you or I.

On a Tuesday late afternoon, the store wasn’t busy at all. Go during the week and avoid peak hours. I can imagine it getting packed, making it difficult getting attention.
Rodrigo gave me the grand treatment. He immediately offered assistance and brought five pairs of shoes I had interest in. Rodrigo had a good understanding of the newest technology, features of various form factors, and brand differences. He even brought out a shoe unprompted, based on the feedback I was giving. It felt as if I was in a Nordstrom rather a shoe store.
The store has a solid selection of the latest in men’s sports shoes (even the far out styles). For something that you’ll be wearing everyday, it’s great to get personalized guidance.

Awful or should I say no service etiquette. Tries to help others and not finish with the customeer… Leaves to get shoes for others. I would have lefrt had not my Granddaughter been in one of her moods which surely would have caused a scene. Need a customer service class… I told Daniel he helped me then another then another .not finishing my transaction. No One wants to sell just get shoes… I would have left except for potential scene. I told Daniel he knows he is doing this from customer to customer… Awful store service not even a one star rating… Bad business…
Survey not even responding
customersurvey stinks.

Went in to purchase running shoes for my son, the store was empty except for two employees. Both were extremely rude to the point my 12 year old son commented on it on the way home. After the second employee was rude we turned around and walked out. I will never shop in this store again. Service has continually gone down hill over the years!

Standard Foot Locker selection of clothes and shoes. This review more about the service this past weekend. The service experience is pretty bad. They do acknowledge you when you walk in, but when I’m buying something, I hate it when cashiers are chatting with their other employees, as if I’m interupting their conversation by buying something.

AWFUL service!
The kid working there was too busy high fiving and chatting it up with his friends that it felt like a HS hallway rather then a business establishment. The older gentleman (white guy with a beard) was helping another customer behind the counter and he actually was trying to multitask by ringing someone up and hearing our needs. Yet this young kid was still chopping it up with his «boys» like he wasn’t on the clock! Acting like a little punk, thinking he’s bad ass cause he sells shoes!!!
NEVER PURCHASING from this location, I don’t recommend it unless you want to be treated poorly and expect bare minimum service.