bebe

Been there 100 times! My fave brand but worst customer service… Rude staff and when u need help they are busy because they’re fixing their makeup…

I was shopping on Weds night for my engagement photos and I found some pretty cute outfits, however, I refused to purchase even one item from this store bc every worker in there with the exception of this one Asian girl was RUDE, and way more concerned with themselves then the customers! I won’t be back!

I really love the clothes at Bebe; however, the girls who work there are rude making me not want to come back. I felt judged coming into the store today because I wasn’t dolled up, I had a busy day and was last minute shopping for a graduation dress so I came in with my hair in a bun and gym clothes, no makeup. I was hoping to try on a few dresses ten minutes before closing time in hopes that at least one would work and I could make a quick purchase but when I asked if I could quickly try on a dress to one of the employees, her response was a blank stare and she proceeded to tell me «yes… QUICKLY». I understood that I was there super last minute but I would have appreciated her being a little less rude about it. I put the dress back on the rack and walked out.

Absolutely rude and horrible service, except that Asian girl who’s professional enough to do a retail job.
I wanted to try a pair of sandals and it was around 8pm, about 3 weeks ago)
1. When I asked her «Do you have size 7 for this?» No response for 1 min (there were i other customers in the store and she was just moving hangers around like she’s doing something.). Then she turn around and said, Hmm I don’t know let me check.
2. She brought the shoes out and opened the box, then said, «wow this smells REALLY new, really really new!» I took the shoe from her hand and this horrible PU (cheap man made leather) smell just gave my a really bad headache. I can’t even try and just gave the shoe back to her, and said’” oh the smell is too strong and I can’t wear this, thank you.”
3. She then responded, «So you don’t want it? Not even try it on?» Then just starring at me and threw the shoes back into the box
What kind of attitude is that? I didn’t ask to try 100 pair of shoes and tell you I don’t want it. If you don’t want to serve people, don’t do retail jobs. This store hires young girls who don’t even know what customer service is. They just need bodies to stand there. People are not happy working there. We are customers and if you are working in that store it’s Your job to serve us. So ridiculous.

I have been shopping at BeBe FOR YEARS, and I must say that this is the worst store to shop at if you’re a woman of color. The staff don’t speak or welcome you upon entering the store and make you feel extremely unconfortable while shopping. They stand around in corners peeking at you like you’re some sort of bug or infected with the plague. I needed to make a return and waited in line at the register for 1 of the 2 dark haired sales people to help me. When the line was clear and I thought was my turn, I was boldly ignored by the sales person as she purposely looked pass me and greeted another customer that just walked in to also make a return and proceeded to help her instead. The other sales person which I believe to have been the manager just stood there looking at me like she had been permanantly sucking on vinagered lemons and did or said nothing despite my objection to the rudeness, so I walked out. The only reason I even came back to this location was because I thought BeBe hit a homerun with the sales person (Juanita) that helped me 2 weeks ago. She was very very friendly and knowledgable about fashion and styled me with a knock em dead outfit for my event,(which sadly got canceled hence the reason for the return). So to come back here expecting to see her again or simular service and learned of her depature from the company was bittersweet for me. I have now officially given up on this location as a shopping destination, it seems you have not only lost a loyal customer but a class act stylist as well! Get it together BeBe, stop with the discriminatory rude behavior, bad customer service and sterotyping in your stores it’s bad for business! Get better all customer friendly stylist in this sore, RUDE MUCH!!!

Don’t like comming to this bebe. The employees make it a point to make they’re customers feel uncomfortable. Don’t come here if you want to be judged and not helped.

I don’t think there’s been one time I’ve felt welcome here. Bunch of stuck up girls who think they are hot stuff.

Nice clothes, not so nice people.

Bebe has always been my favorite go-​to store for clothing. Since, I hate trolling malls. They never crowd up the store making it look cluttered. I can browse around without getting an onslaught of anxiety from a claustraphobic clothing rack set up. I get in and get out here. The girls are very helpful and friendly. I came in here looking for a conservative dress for the company holiday party and was assisted in making a choice quickly. I ended up buying a couple other things. The clearance racks here are decent. I found a pair of skinny jeans for $ 40. Score! You just have to be in the mood to scavenge which isn’t anything near painful to a Ross or Marshall’s. Yup, I’m a fan of Bebe and will continue racking up my points!

I give this particular store a negative no stars because of the girls that work there. All they do it stand around and check their make up in the mirrors, compare nail color with each other. I asked for help twice more than I ever should in a store as a customer. All they kept saying was no we don’t have anything like that and then I would find it myself. These girls are dead weight and shouldn’t be working there. They need to be fired!

Bought 3 pairs of gladiator-​like sandals from the new spring line. 2 were very uncomfortable, the other I was particularly disappointed with (Jocelyn lace up sandals), bc as I was tightening the lace, it broke. The lace was the same material as the sandals (synthetic leather). For that much money Bebe needs to start selling authentic leather shoes.

Some of the girls in here follow you around like white on rice. Once I managed to get away from them, I ended up finding a dress on sale rack. Perfect fit but was a little dirty, lady who rung me up was very sweet and gave me additional discount on the dress. Wish I remembered her name!

Love the Woven Edge Trench Coat!

Great customer service. They helped me find some pants that fit me, carried my clothes so I didn’t have to shlep them around the store, and yet were not pushy/​annoying. Next time I need some sexy clothes I’ll come back to BeBe

I did not used to like this particular BeBe store. I was pretty much on my own every time I came in the past, and I found the clothing either too small or too big for me and the sexier dresses were too tight and not comfortable to wear.
Well that experience changed today! Not sure if it was because their manager finally read some reviews on Unilocal and realized they needed to improve customer service or something. Or it was because when I walked in, at around 6 pm on a Monday, which was also a holiday (President’s Day), I seemed to be the only customer in the entire store; or at least from the open area I did not see other shoppers.
Anyhow, so Vanity immediately approached me and asked me if I was looking for any specific item. I told her what I was looking for, and she immediately took me around the stores picking up a few items and then set up the dressing room for me to try on. While I was trying on, she would bring a few different items to hang outside my dressing room. And she came by to check from time to time and that was very helpful as I needed different sizes and help with wearing the pieces properly. And I liked some of the pieces she picked out for me. They were exactly what I was looking for in terms of the styles and sizes, with different colors to choose from. So I ended up buying almost every thing she brought me!
It was 7 pm when I was still trying on one last piece in the dressing room. I had a spa appointment at 7 though. Thanks to that, I had to finish this shopping trip. That was when I paid and left. If I had not had that 7 pm appointment, I would have stayed there longer and probably have bought more. Thanks goodness!
So Bebe is now back on my list when I need some going-​out clothing that are more fun, young-​looking and sexy. I hope when I come back next time the experience will be as good!

I don’t shop here as much as I did when I was in my early 20’s, but hey. Vegas calls.
The customer service with walking into this store is like a wild card: you’ll either get the sweet-​haht, or the pretentious bee-​yatch (um, excuse my language). As you will likely predict from my two star review, yesterday’s visit was the latter.
There was a dress I asked to try on in the window. She asked «Are you going to buy it?» I told her I wasn’t sure as it depended on how it fit. She then proceeded to tell me that they only took down dresses from the front window if the customer was going to buy it, and that she would give me something similar to try on.
Are you serious? She ended up taking it off the mannequin for me anyway, and it turned out that the dress did indeed work. I would have made this a one star, but I gave it two because her co-​worker was helpful in the dressing room.
Oh wells. At least she can use this commission to buy a two-​item plate from Panda Express in the food court and I’ll look cute in Vegas. It’s a win-​win!

This goes out to the ladies that work here: it’s not the clothes that make the woman, it’s the woman that makes the clothes.
Just because you get the employee discount does not instantly put you on a pedestal. When shopping at this Bebe, I never understood why these pretty saleswomen who worked here had these snotty attitudes?! I mean seriously, they were working on commission, game recognize game. Lesson of the story is: don’t bite the hand that feeds you.

Recently, I returned a gift of a dressy top. I didn’t have the receipt but I saw the same top priced at $ 39.99. I was informed by the manager, Jessica, that since I didn’t have a receipt, she could only give me «the current sale price», which she quoted as $ 29.99 (there was no sign to indicate a 25% reduction in the price). She wouldn’t issue me store credit and also told me that I had to make the exchange that day or return another time.
I searched for a replacement top and a very nice sales girl helped me in the dressing room, but somehow she disappeared and left me waiting for 15 – 20 minutes. A second sales girl came along and with «attitude» said she would get me some other sizes but she too left me waiting for another 15 minutes. Finally, Jessica came along, again with «more attitude» and reluctantly brought me smaller tops.
I made my choice and Jessica rang me up shorting me the $ 10 credit I felt I should have been given. She never thanked me for my business.
Overall, I spent over 2 hours in the store, was given dirty looks, attitude, and treated rudely. I will not patronize Bebe again. If you don’t happen to be a «lookalike Bebe sales person» (dressed in club wear, 6″ stilettos, and a tight mini skirt) and act like you’re going to spend a lot of money, don’t bother shopping at Bebe.

Let’s face it — Bebe is the go-​to spot to find cute, sexy dresses anytime you have to bump it up a notch, and yes, although it means dealing with some BS attitude, I find I always end up coming back for the «right» dress or shoes.
With that said, I find the girls at the San Mateo location to be SO helpful and actually nice, believe it or not. So much so, that although making the treck to Hillsdale kinda makes me turn up my nose, I’ll do it because even if don’t immediately find what I’m looking for, I know I can ask for help (imagine that), and not get some eye-​rolling in return (Hello, Valley Fair)!

This is pretty much the only Bebe store I’ve been to that consistently has a 65% off already reduced price rack. However, I noticed when I went a couple weeks ago; they didn’t have the sales rack in the back anymore. They do have specials though.
Bebe has a lot of cute stuff that may look similar to a lot of the merchandise that you can find at Forever21. And I like the store even more now that they took out Bebe Sport (was not a big fan of it) so they can have more room for other merchandise like the handbags, shoes, and party dresses.
Service is pretty good most of the times I’ve been. And as others have mentioned, their clothes may hurt your self esteem (they do run small)! Despite the little bruise to my ego, Bebe is what I call my go to store for sexy tops.