Macy’s

Macy’s to me has always had stores that have have been hit or miss. This location seems to have a pretty good selection and is better than a lot of their locations. We went here to find a dress for my wife and we were able to find one pretty easily. The one difference I’ve noticed that has changed over the years is the staff does little more than help ring up your order. There’s not anyone to help locate other sizes and things. I think that’s just retail these days. My wife picked out a few things to try on and I ended up being the one to go find other sizes and options. There was one dress we couldn’t find in her size, but we found other options. Of course this location is much better than one I went to a few times and you couldn’t even find someone to ring you up and when you’d go to another department to check out you would get ‚“That’s not my department.” Fortunately this experience was much better than that. The woman who checked us out at this location was helpful and noticed there was a mark on the dress my wife picked out and looked in the computer to see if there were any others. When the only option was too ship another she offered us a small discount.

5 stars goes to… Macy’s cosmetics staff for Urban Decay!
To get my make-​up done, I have to buy 4 Urban Decay products. One caveat is that none of these items can be on sale. But I do think it’s well worth my money to buy products I would eventually use myself or use as gifts as a way to get my make-​up done for events. The more expensive products, such as the Naked palettes (normally $ 54, not including tax), are counted as 2 products. With four products at each visit, I’ve spent about $ 75-​$ 100 (per visit!!! not a total amount).
I’ve had three experiences with the talented make-​up artists of Urban Decay, all of which were amazing. I always feel like I’m being treated so well by them and that they really make the effort to make me look and especially feel beautiful.
To Megan, Mariella, Jerrell, and Miriam — I can’t thank you guys enough for treating me with such sincere kindness and for the constant enthusiasm that comes with doing my make-​up. The fact that you all love what you do is admirable and I know I will never be disappointed if I come to any of you — or any of the other make-​up artists — at Macy’s.

This is my go to Macy’s instead of Serramonte or Stonestown. However, last few times I feel that the store has gotten worst with lots of clearance stuff and not enough new styles. Some of the high end items are gone. Today, I even heard the announcement in Spanish??? I’m not racist but Come on, we’re in America and the language should be English all around. Is this turning into a Sears because they’ve closed and Macy’s is trying to capture those clients. Macy’s need to beef up the appearance or they are going to turn into a Sears.

I am a plus size woman and have always enjoyed shopping at this Macy’s because they carried Calvin Klein, Ralph Lauren and Eileen Tracy. Slowly but surely, they have replaced all the good brands I mentioned with their crappy brands. No Ralph Lauren or Eileen Tracy and very little Calvin Klein. All they have is their poorly made, all synthetic brands: charter club, Alfani. Cheaply made and awful styles. If you are a plus size woman, don’t bother with this store anymore. Horrible women’s selection

The absolute worst customer service ever. Tried to set up an online profile to pay a Macy’s credit card. Did not work at all. So I called the customer service rep refused to take my payment because my wife (her account) was not present. Wasted 15 minutes online trying to pay a bill. Get it together Macy’s because Amazon is going to put you out of business!

There is an understaffed Finish Line in Macy’s on the lower level. Dude named Robert was super helpful, juggling 3 people and then some people who wanted to do a Macy’s return. I found some new kicks, finally! Thx Robert.

I had order a blender on-​line and paid on line. I choose to pick up at the Hillsdale location. I arrived the designated area for pick up, the cashier told me to line up. I told the cashier that I already paid on line and only need to pick up, the cashier still insisted I need to line up. At time six customers were in line waiting to pay for their purchases and two cashier were working at the same counter. I waited 17 minutes and ended up with the same cashier. It took me 2 minutes pick up my item. The cashier did not even said «Thank you for waiting or thank you for shopping at Macy’s or sorry for keeping you wait!» to at less make me feel better. She seemly enjoying her victory.
I went home and wrote a complaint to Macy’s .com, and guess what? Not even a reply email regarding sorry for my experience. This is a very bad experience. Macy’s service had gone done so much. Bad customer service!!! This is a thumb down!!!

Terrible customer service! I needed to make a return as my grandmother got me something that I was going to wear, and the manager shared no proof of purchase no return? Garbage– wasn’t looking for cash, store credit would have been fine. She actually had the nerve to tell me that I need to get my grandmothers account number to make any kind of a store credit or return. This is why nordstroms is a much better company in comparison and I think I’ll be taking my business they’re moving forward… Just a level of quality

The one star is because this store is never super crowded. However, there is good reason for that. Their selection sucks. All other Macy’s stores in the bay area have much more variety and what seems to me like more fashionable merchandise. Their selection, as bad as it is, is far from being the worst part of coming here. Dealing with the employees here makes me compare them to the DMV scene from zootopia. Everyone here moves in slow motion.
I made the mistake of coming here to buy a formal belt. It took me around 15 minutes to choose one. Since then, it has been 45 minutes and I am still waiting to get rung up at a register by a cashier. First I stood in a line with one person in front of me. Stood there for around 20 minutes when the customer turned around and apologized for it taking so long. He then mentioned that a resolution is not in sight and recommended that we use another register. Why didn’t the employee do that instead?
After that I went to a different register, which was empty with employees behind it. For some reason, they could not ring me up either and pointed me to another cash register with a line. Behind the counter, there were 3 employees but for some reason, only one computer was being used. Line is moving super slowly.
The beauty of this 45 minute wait is that the store feels very empty. Maybe 50 peoples across 3 floors. I wonder how this place operates when more people show up to shop.

I would have rated this Macy’s higher but part of the reason why the store is good, is because if you use their coupons and other discounts, birthday discount, family share, Plenti, bringing prices down.
The sad part is… you usually have to use your Macys credit card for the discount. This is where they get you. Even in this economy, Macy’s charges upwards of 25% interest!!! The only way you can make your purchase a good one, is to use your card and IMMEDIATELY after the transaction, stand at the same register and write a check, or use a debit card for the amount you just charged on the card and pay it off!
SO many coupons and family days and so on, it’s hard to keep track of but the lesson here is, NEVER PAY FULL PRICE!!! If you do, it will be discounted in days and you’ll feel like you overpaid.

Well, her name is Tracy. And even though she doesn’t specialize in wedding registry, you wouldn’t know it (I think she works in housewares). What she does specialize is in Customer service. This amazing woman made me feel like I was the most important person and was genuinely happy to hear I was getting married. She helped me figure out what I needed and what should go on the registry (I’m a bit shy about things like this and feel a bit weird about picking out things that other people are going to buy me). Tracy made me feel like I deserved to have a great registry with some amazing items on it! Here comes the best part… so while Tracy was entering everything into the system and finalizing the registry, she asked if I wanted to link a gift card to the registry also… I said sure! So I handed her my Macy’s card (I was purchasing a few things too that I found on ultimate clearance and I think the card is needed to link everything up too). So, I handed over my card… and low and behold, my card expired!!! A new policy about if it’s been over a year since use… they take it out of the system. No worries… Tracy had it all under control. She made a few phone calls and had to use two computers to make it all happen!!! She’s amazing, sweet, smart, kind and caring woman!!! She deserves, at least an award! I’m sure she has many already, but, I would like to nominate her for an employee of the year!!!

I went to Macys Hilldale Mall because it was closed to my house I went to men department to purchase a shirt for my husband. I went to ask Fragrance department because I saw 2 sales associates there .They enjoy with chatting so much. I asked them if they can ring up because I had only a shirt. A sale old man told me to go cloth department I asked them did they separate from Macys how come he can’t ring up. Then he decided to ring up with bad mood then I apologize to bother him. Wow I can’t believe that it was terrible service. I gave him a sale how come I must apologize to him. Sale manager should check on sales floor often they should ask commission department help non-​commission department too when they had long line. However, seem like they just don’t care that their coworker worked so hard to help other customers.

Macy’s corporation and the companies that own it are awful. Over the holidays I opened a charge account and the card never came so they promised to close the account and the fees that go with owning the card. Then after I cancelled my card the company still didn’t close the account and continued to bill me. You will have a to work hard to have an account with Macy’s. This company does not understand customer service right up to corporate, and to their credit companies that take care of their customers.
Suggestions:
1. Sending the credit card in the first place perhaps would help.
2. Then when you don’t send it, apologize and offer some kind of apologetic service. That is how you deal with customers.
I don’t think I’ll ever shop there again. And you shouldn’t either. Take your business to small boutiques or a place where the customer matters.

I came to the cosmetics part of the store. My intention was to spend a good amount of money. But the girls who «worked» here were busy chatting (VERY loudly) .they were so unprofessional and talking about getting drunk and partying after work. I get it, I’m young too. But you shouldn’t be blabbering about it at work. The girls were dressed like they’re at a club. I didn’t even know they were employees at first!
I was trying to get their attention so I could ask some questions about some products I was interested in. But I couldn’t even get their attention because they were practically yelling talking so loud. I put down my items and walked the heck outta there. I spent my money at Sephora instead, where I got excellent service.

This location is really great, especially for kids. You get to go on a really fun scavenger hunt to find two of the same shoes? How could a girl be so lucky! On top of trying to find a sales associate for a different size? Your lucky self gets to just go behind the counter yourself to the back to find them! Will completely be back instead of Stanford who is put together and spotless because this Macys really cares about their customers enough to send them on a game. Thanks Macys!

Once again, crappy customer service. Reviews apparently mean nothing to Macy’s as they employ the worst people for the job. Came
In to exchange some sweaters for the correct size and couldn’t find it for one so needed the lady to call another Macy’s to put it on hold. Can u say ATTITUDE?! Huffing and puffing to make a call. Wow. Shoulda got her name. She’s in the women’s Dept right, register right by the escalators. Making every excuse possible. I even suggested she take the next customer (since she was on hold with the other Macy’s) and her response was she can’t multi-​task. SERIOUSLY?! Ur on HOLD. I’d say get a diff job but for her, she just needs to get a brain.

What a difference! They have a new store manager here, and several new department managers, and Macy’s is back the way it should be! My favorite employee, Gertrude, is her usual helpful self, the place is neat, clean, organized, and well-​stocked!
Congratulations for rescuing this store, and many thanks to the best employee Macy’s has, Gertrude!

Every single one of my stars go to Mary in the home and bedding department! We were treated with the type of service you could only dream about… The time, attention, and information she provided was invaluable because let’s face it, it goes beyond just touching the material. It’s all a little overwhelming with all the selections and brands they carry and most expensive doesn’t necessary mean best quality. Mary knows her stuff! We just moved to a new place and we wanted to splurge a little with bedding and towels without killing the bank. She pointed us to everything we were looking for and we were so grateful for it. Thank you so much Mary for keeping us focused and making it so much fun!

Overall it’s OK. Can get a little messy during the sales but usually it’s tidy and clean. But what’s with the man section though? It feels like it’s a dim dark basement of cheap clothing store. No one to help you you just roam there for few minutes then just head back to the light on the 1^st level.
Some cloths are ripped a little and have stains so make sure you look twice before buying. You cna find good catches on handbags in the clearance pile, but you gotta dig for it!

I love this Macy’s! I always find amazing deals at this location!
Located in the Hillsdale Shopping mall right next to Cheesecake Factory is the beautiful Macy’s!
Don’t worry about parking because there is TONS of it!
Instantly walk in and the store is so nice and organized, Variety of options on their clearance racks.
I rarely see any staff when I come in but it really depends on the day, some staff will help and ask if you are finding everything OK and some just do there job and keep it pushing.
I love the jewelry selection especially the ones that are for sale! I was never a big fan of Macy’s in my past but I learned if you shop right and go on to there clearance racks you can find a lot of good stuff for amazing prices. Shoe selection is a hit and miss! You have to have patience and look very deep and carefully because you can find some really good deals!
I found a nice pea coat here the other day that was originally $ 50.00 and was on sale for $ 19.99 not including the coupon that I used! I scored big time!
I definitely recommend coming to this location, prices are amazing you cant beat it.