Michael Kors

Very pushy ! Do not recommend ! Buyers, go else where or buy it online, this store is horribly pushy and snobby. My wife was browsing on a rose golden watch, and a hispanic female staff bumped to my wife’s face and saying what do you think? She responded, it’s beautiful, and the staff told her you better act fast or it will run out, and she talked to her African American staff by saying «they will just stand there». That’s not a good feeling when she said this out loud, and because of her attitude we left, although we were about to make that purchase but will never walk in that store again. Today is November 7^th Saturday afternoon, the management would know who I’m talking about!

I’ve read some of the reviews below and I’m sorry to hear that so many of you have had such a horrible experience at MK. I would agree some of the sales associates are not very good (my daughter thought one of them might have been on drugs… seriously) but we were lucky enough to meet a sales associate that was just wonderful. Marilyn was smart, had really good suggestions, was not in the least pushy. She also brought out some items that were not out yet. We came in planning on buying one outfit, but ended up buying 5 or 6.
If you’re going to MK at Hillsdale Mall — ask for Marilyn.

Let’s just say, I have a lot of women in my family, so I am very familiar with this store.
I am one of those, I don’t need any help kind of people, but I like to be acknowledged when I walk into a store, that way if I do need help, I know that there is someone there to help me. In the past my experience had been just fine. Never anything awful, just okay. Recently I went in and realized there was what seemed to be a whole new staff of girls. Everyone was quite pleasant and professional. They kindly without being pushy pointed out the new product and let me look at everything on my own. In the end I got my sister a bag she really wanted. Emily, the new manager was lovely and great! Like I said, I’ve never had any issue with this location in the past, but I can see that others have. With a new manager, I would say give it another chance. They have always been good to me. (:

After reading previous Unilocal reviews about this store, my experience is quite similar!
I went to this store to get a purse for my mom’s birthday. I was greeted by several sales people at once. While I am not trained in sales tactics or selling, I notice they were very «in your face» and follow you around the store to point products out to you. Some people like their personal space and I am one of those people!
A sales lady asked me what I was looking for and she helped me find something for my mom. I was reluctant to speak to her because she had a condescending «high class» attitude (seeing that you work in retail, I’m not sure if you are even qualified to be such a rich snob).
I finally picked a purse out after a while and she pushed me to buy one for myself as well. A sale man also pushed for me to buy one, trying to convince me by complimenting how well the purse looked on me.
The sales lady also urged me to purchase a matching wallet for my mom saying «oh, it’s only $ 99» (or whatever the price was) and I politely refused. After refusing, she then urged me to buy it for myself — if I refused to buy a purse for myself, why would I buy a wallet for myself? I made it obvious that this trip was specifically to purchase ONE purse for my mother’s birthday.
What made me dislike her even more was when I told her «no thank you» she proceeded to ask me what kind of wallet I have. I told her I have a LV (Louis Vuitton) wallet and she replied «oh, everyone has one of those!» Damn okay woman I did not realize that every person in the HIllsdale Mall owned a Louis Vuitton wallet! And when did LV become not good enough for your Michael Kors?
I hurried up and purchased the purse (after refusing her gift box and perfume) and quickly left.
Bottom line — pushy, condescending customer service, phony
I would purchase Michael Kors elsewhere like Nordstrom, Macy’s, or another Michael Kors retail store.

Back in April I had brought back a purse that the strap had broken. I hardly ever use that purse and it was a fairly new purse so I figured they would send it out no problem. When I came to see if they could send it out to be repaired the sales associate acted like didn’t she didn’t want to do it. I gave her my info and the purse with my shopping bag and she said it would take about 6 – 8 weeks and they would let me know when it arrives, fine. 12 weeks later still no phone call letting me know if my purse was ready. I got an electronic receipt with all my info so I know they have my correct #. I decided to call to see if it was ready. The girl on the line was like oh yeah it’s here. What? No phone call to let me know it was there? I went to go pick up my purse today. The sales associate went to go get my purse and then she brought it out and just handed it to me. She didn’t give me a bag even though I brought a bag when I first dropped it off and worst off she didn’t ask for a receipt or an ID. Someone could have easily pretended to be me and walk away with my purse. I’m upset at how this store is run. I’m sad to say I won’t be shopping at this location again. It’s a shame because I love Michael Kors and this store is just minutes from my home.

Michael Kors has a horrible return and exchange policy and the sales people have a bad attitude. My daughter received a Selma Saffiano Medium Satchel in Fuchsia with a matching wallet for graduation from her father. It was wrapped attached with a gift receipt. We walked in to exchange it because fuchsia is not her color and they would not even exchange or return it. Why did they include a return receipt in the gift box? I ended up calling and emailing customer service and was told to talk to the store manager. I went back and spoke to the store manager and she said to return on Sunday with my daughter. I came in Sunday and the two characters who were there last time told me she is not in and I couldn’t return or exchange it. I can talk to the store manager after 2 pm.
We finally return after 2 and talk to Myra who is a wonderful friendly store manager and she accepted an exchange. My daughter is now happy with her gift.
Why is it such a hassle to exchange a brand new bag and wallet with tags and a gift receipt??? I will never buy anything from Michael Kors ever!

hmm not sure where i would start from. ok from the time i walked in with a MK bag (obviously i’m returning something) .A girl approached me and i told her i need to return, asked me if i want to exchange i said no thank you, she seemed irritated when she looked at the receipt since i bought it at standford and goes what brings you here from palo alto). hmm i should have said non of your business but i was nice and said i actually live here in belmont,… she starts the return process when another customer walks in and start looking at jewlery she immediately stopped helping me (ya in the middle of the transaction while my card is on the table waiting for her to swipe it so she can complete the refund) and starts helping the customer that is buying vs returning … (ok me getting frustrated by kept my cool). another sales guy comes from the back, notices my incomplete transaction and jumps in (was hoping he’s gonna help and let me tell you three letters OMG!)
the nightmare begins.
him: why are you returning it it’s a fabulous bag!
Me: hmm it’s just a black tote i wanted something different — i like this Kate spade bag that i’m carrying instead (which by the way i’ve been carrying for about a week and let me tell you i can’t go anywhere without people stopping me and complimenting me on that bag– gorgeous piece)
Him: hmm thats a cute bag but it’s not fabulous. it actually reminds me of my grandma… are you sure you don’t want to look around
Me: ya i’m sure thanks you i’m good
Him: i know you’re good i want you to be fabulous
Me: i’m fabulous thank you
HIm: well you can’t be fabulous with that bag, this MK bag is fabulous
Me: I’m ok thanks
him: but you need to be fabulous (ok he starting getting on my nerves with this stupid attitude)
Me: ok i just want to return the bag and get going
HIm: ok we will stick with a mediocre day. if you want your day to be fabulous it’s all about michael kors blah blah blah
sorry Michael, i love your stuff but i probably would never ever buy anything from MK again, that was horrible. when i shop at designer places i expect to be treated nicer than this. don’t waste your time or money here, nothing beats nordstrom customer service so even if i ever think of buyin MK again it won’t be through MK store directly — the sales people here are TOO pushy AND rude and snobs and they just want to take your money… what a nightmare avoid this store at all costs!

Let me speak a few words, since I am the Duke, HA-​HA how did that happen? While it is true Michael Kors been eclipsing Coach, let me assure you MK watch is SO last season mmmkay? The problem is the staff here, they all act like this is a real luxury store. This store has a serious attitude problem and lacks serious management training. I never been to a store that tries so hard to push products, here are a few real-​life scenarios:
1. Upon walking into the store, immediately all four sales associates started jocking. Yes, it is okay to greet customers but it is also important to give people space.
2. Approached by the first sales associate, pointed out the entire wall on the front was having a discount and the corner wall. He noted, «Bags are 30% off and an additional 20% off, so 50% off.» To be fair, I know he is probably just a seasonal worker. But 30% off with an additional 20% off is not 50% off. If it is 50% off, it would just be 50% off LOL. I think it is important for management to educate their staff some basic arithmetics. For the staff:
Say item price is $ 100. 30% off would be $ 30, meaning the bag is now $ 70. Additional 20% off means, 20% off $ 70. A hint to figure 20% of an item, would be to take 10% and then multiply by two, 10% is simply a move of one decimal place. Therefore, 10% of $ 70 is $ 7, $ 7×2=$ 14. Subtracting $ 70 from $ 14 the new bag price should be $ 56 or 44% off NOT $ 50 or 50% off.
To say 50% off is very misleading.
3. Browsing the watch section, approached by a staff that immediately open the box and asked if my friend wanted to try anything on. My friend informed the associate that she bought the watch online already, hint that is a polite way of saying no thanks. Staff immediately said, «Come on try another one, I hate ordering online because I hate waiting». Seriously hun, statement like that is exactly why people order online and avoid shopping at the store.
4. Walking out of the store, third sales associate said, «Hey, where are you going?»
Like Kanye West’s newly acquired accessory Kim K, this store has a serious attitude problem trying to sell inferior products acting like A-​list celebrities. If you want to buy casual luxury products, I highly recommend visiting Coach next door where the sales associates are very respectable.
You can’t buy class son.

So over and sick of the employees of this store. You can’t even walk in with your significant other to get a few Christmas or birthday ideas. I fully, 100% understand retail as I was in high end retail for years, but the level they take their service is unacceptable. First, telling a customer their bag is «out of season/​color» will NOT get you a sale. Second, having all 5 of you chirping in one persons ear about how they should buy the purse they touched for two seconds is annoying as hell. Third, stalking around the store is just creepy.
I seriously had it this past weekend when I walked in to look at a few presents for myself with my boyfriend and got eaten alive by low-​sales, pushy (understatement) retail sharks. Much rather walk around the corner to Nordstroms and give a well deserving, loving and sweet sales person my business. Michael Kors needs to get their act together and seriously reevaluate their horrible customer service.

The sales people are loud and in your face. I walked in and glanced at the watches– immediately two of them were on me like sharks in feeding frenzy. I asked for a few minutes to look around and one of them just stood there, staring at me and asking tetris style questions, one after another, not even listening to the answers first. Things like, «Who’s this for?» «What’s the occasion?» «We have that in rose gold, or would you prefer silver»? At this point I’ve been in the store for a whole 2 minutes.
I really wanted to by my wife a watch that night, so I begrudgingly spent the money in that store. Thankfully, my wife didn’t like it and I went back a week later to return the item. The sales girl did not want to do the return and was practically yelling at me to exchange it. I refused politely. As I left she yelled, «Come back this weekend with her so she can pick out something she’ll actually like!» Whoa. You’re a bit**, first of all. Secondly, I shan’t be returning to your horrible customer service. The next time I feel like spending money on things I don’t need but want, I will be shopping at Nordstroms, Macy’s, or online. I spend lots of money at lots of places, this store is uniquely awful. Not that I expect the retail workers to read this but their managers should, good customer service is an art form and an absolute necessity when you’re selling handbags made in Vietnam that have been considerably marked up, just like the rest of the over priced «designer» items. Just look at poor coach, sad little coach. They were once hot and now, they are not.

Bought a clutch from this store (yesterday) that was on sale. Realized when I got home that I have an almost identical clutch already, so went in to return the still brand new bag for one that was not on sale (and therefore more $$). The manager said that it was final sale, and could not return the bag otherwise she «would be fired». She refused to even just switch it out for the same bag on sale in a different color. I honestly find it hard to believe that a worldwide luxury company would fire a manager for making a good customer service call, especially one that would not affect their bottom line negatively. If that is the case, what a crappy company ethic. The associate and the manager, who sold me the bag, never said it was final sale, nor was I handed a receipt that stated it was final sale. That’s just poor customer care. I was really excited to purchase something there, but this substandard service has tainted my desire to ever shop there again. Too bad, since I am usually drawn to MK designs. Oh yeah, this was an anniversary gift from my husband, which they have now effectively tainted. Nice work, MK Hillsdale.

Came in to browse at bags and it seems like the workers here are like vultures, i felt like I was at a car dealership for some reason. I just pick up a random bags to look at and they just keep complimenting the bags and pressuring me and my HUSBAND to buy it, I was definitely turned off and wanted to get the hell out of there. Glad I did and won’t be stepping foot at this locations again, I’d prefer to buy online instead.

I’ve gone here a couple times and each time, it was a pretty different experience.
The first time, I came with a friend, who was carrying a designer handbag to begin with, while I was carrying a brandless hand-​me-​down purse which I happen to love. No joke — the salesperson strikes up a conversation, commenting on my friend’s bag, «Oh, what a lovely (insert expensive brand name here).» or something to that effect. THEN, he turns to me and said, «And you have a… that.» What the hell??? After that, I was reluctant to ever return within 50 yards of this store.
That was a couple months back, but MK is a good option for a best friend’s birthday, so I returned (with a hand-​me-​down Coach purse, this time). The salesperson complimented my keychain and she just kept talking to me, not specifically about MK at all. I have to give her props — it’s hard to walk up to someone and start a conversation out of nothing. But still, back off a little! It almost seems as if they’re following you to make sure you don’t steal something. It’s smart but annoying when it’s obvious.
I have to admit — she was helpful when I told her I needed a present for my friend, asking about budget and what my friend likes. She was understanding when I didn’t buy anything at the end of the day.
Last time, I exchanged something! Heavens forbid! They had to ask why and follow-​up questions when they thought I was returning. It wasn’t complicated. I simply changed my mind. The product was never used or opened. They were a little less reluctant when they found out I was returning it to exchange for something different. I understand — it’s annoying but you either let the customer return it or you don’t.
2 stars because they get the job done and they ARE helpful when you actually want to buy something.

This review is for the snotty associates that work here. The merchandise (selection, etc) is a 4 stars.
So I’ve been in here a few times, I’ve never actually bought stuff from this location purely based in the people who work here. The couple times I’ve walked in with «street» clothes per say I had nobody greet me, ask me if I needed help, etc. The few times I’ve walked in holding my Louis or other MK bags the associates flock to me like a bunch of hungry birds.
I’m a stickler for customer service but there’s a point where the customer just needs some space & when I say I need to think about it DO NOT ask my why! I’m not going to just drop $ 500 in one store at the spur of the moment– I need time to think things through. Can I just say these ladies were PUSHY! I think any woman would be overwhelmed with 5 associates talking to you at once about what purse I should get or what wallet would look great with it.
I walked out extremely overwhelmed and decided I would just order the purse online or visit another store. The associates are not professional, only want to help those who «look» like they will buy something, and have a horrible attitude. It’s disappointing because this store would be awesome with the right people working it. Too bad… will not be returning unless they hire some new staff.

Don’t go here if you’re not wearing MK already, because they won’t help you. I walked and found something I liked at one of the counters. I waited patiently as the sales girls were walking around asking customers if they needed help. One of the sales girls made eye contact with me three times and continued to ignore me even though clearly I was waiting for assistance. Very disappointed. Go to Stanford of you want better service.

I never write reviews about stores but I was just appalled at the way I was treated in this store. First they are SO pushy, it’s all about making the sale and I could barely think there were so many people trying to «influence» me. Due to that experience I ended up with a bag I didn’t love and had to go back to exchange where they treated me as though I was annoying them. Terrible! Nordstrom or online will be the only way I will ever buy Michael Kors again.

I thought it was an ok store at first, with the sales lady having good attitude and after I finally made the purchase, and I said thank you, she replied with an arrogant and cold «bYEeeeeee» with a cold tone, and without even bother to look at me.
Then I realized, the kind and nice she treated me before was only tactics she used to get me to buy something, to serve her purpose for herself. She probably sensed that I am a nice person and if she treated me nice on the surface, then I will feel bad to spend her 5, 10 minutes and not buy anything.
And of course, after she swiped my credit card, the purpose of hers is served, so she has a complete, 180 degree change of attitude.
Great work! Achievement! Another deal. Another customer. Another fish who bit the hook. Great financial performance. Great film school performance. Money! Yes! The ultimate thing in this country.

This is, indeed, a fairly small shop. Great selection of handbags and small accessories, with quite a number of styles and colors in stock. A small selection of clothes. No shoes.
The service is VERY friendly and helpful. They take the time to listen to what you are looking for, offer suggestions based on that, and throw in a couple selections that are just a bit different than what you’re looking for in order to provide options. When I’m shopping and I’m actually looking for assistance, that’s the kind of assistance I appreciate. It shows me that the associate is attentive, and I’m getting service based on MY interests, not just what’s most expensive and brings in the best commission.
Given the small size of the store, it makes sense that they chose to carry a couple types of items, rather than carry a little of everything. I do wish they had shoes! But now I have a new place to browse for purses, and that makes me happy.

Was searching for the best bag and wallet from Michael Kors for my friend, went to Hillsdale store to check out new collection of handbags. Was impressed by the warm and welcoming treatment when I just walked in. Girls offered and told me everything about new collection, showed me the catalog, couple of samples, told about Black Friday deals and more.
Plus, store has a nice variety :)
I definitely gonna buy these new gold MK snickers (195 $) and wallet (88 $)/​bag (358 $) from Michael Kors new collection ^^

Last Christmas season I found myself in complete panic mode looking for the perfect handbag for my Mrs. C. I jumped around from store to store looking for something that my wife might fall in love with. I finally found myself at the Michel Kors store in the San Francisco Centre and before I knew it I had two sales associates helping me and another sales person who modeled several different designs and even allowed me to take pictures and text them to my friends.
After an hour or so, I found the perfect bag and have become a fan of MK-​Ssan Francisco.
A year later MK finally opened another store in Hillsdale and again I needed more MK products and walked in expecting the same 5 star treatment. However this isn’t San Francisco and the staff here seem a little more indifferent and not as welcoming. I asked for a few opinions but my questions were not received with the warm enthusiasm as the San Francisco store. Mind you, not poor service but really just average or acceptable.
I’d come back, but as a guy who needs help I will probably bring a friend who can offer me some real opinions and guidance.