H&M

The prices on this place is always the best for the quality of the clothes that they offer. At the time of my visit they have plenty of sale items for girls. I would like them to have sale items for guys in the future. Other than that it’s a great place to shop.

Been here quite a few times. I usually find something after a while of looking. I end up shopping online because it’s hard to find in store. There are various times where clothes are everywhere on the floor. There are not a lot of registers and the line for fitting rooms are always long so I don’t usually try on clothes there. When waiting in line to check out, it takes a while as well since there’s usually only one person. There were some times where there were two people though. It takes a while if someone has a lot of clothes so I don’t blame them for that. All in all, I’d rather just shop online at
unless I need something ASAP.

Poor excuse of a «sales floor worker» by the one and only big hispanic lady. Asked her for help, and she says «oh idk hun go to the front» seriously? No. I browsed real quick to check out what merchandise they have here and… yeah, blah! Some of the ppl working here act stuck up.

Really poor customer service.
I got rung up by one of the cashiers named Juan.
He was obviously was preoccupied by his coworkers talking about stupid shit while he took his sweet time ringing up my clothes. The worst part was he didn’t even fold my clothes while bagging my shit. He dumped it in a big bag Are you fucking serious? My clothes got wrinkled. I had stepped to the side and folded it myself.
To the store manager of H&M at Hillsdale, you need to train your sale associates on customer service, cause those youngins you have running the floor ain’t doing shit.

Clothing is very plain and lacking here. Sales are OK if you really dig. Service does not exist and associates aren’t friendly-​they just talk to each other.

I love H&M you get what you pay for, which is a ton of stuff. I’ve personally never had cloth fall apart, but I tend to stain it all. My last shopping trip here I was able to buy 6 things for $ 101, which go to guess and get at most 2 things.
The only down fall is staffing, I’ve never understood the point to have registers in the back and in men’s. But they never open the one in men’s. I spend more of my time waiting in line then shopping.
But I’ve will always love H&M!!!

I’m in love with h&m but only 4 stars because the staff is not helpful, last time they forgot to take off the sensor in one of my clothes…

This h&m is messy, cluttered and the sales associates are not helpful. I love h&m but this location is by far the worst.
Went shopping today to find a swim suit and other last minute packing necessities I need for my international riot coming up this Friday. I had found a pair of bikini bottoms in a size 8 but needed a size 6 or 4 maybe… After checking all the racks really well I asked a cashier to do a merchandise look up to see if they had they size I needed (as there was clothing all of the store and I had found these bottoms in the dress section… The man continued to tell me that wasn’t possible to look up store merchandise and to look on the floor.
I asked politely how they even know what inventory is in the store if they can’t do a look up and the man said I know my job, what’s out on the floor is what’s available.
Completely RUDE! I left my things at the counter and walked out. It’s ridiculous how the sales associates aren’t willing to help and are okay with loosing a costumer/​sale because they are too busy cleaning or chatting with their co workers. I had no help and was given zero respect.
I won’t be shopping here again.

I have always liked H&M and go to the FiDi location in the city very often. This location is much much bigger and great clothes. Stylish and inexpensive, what’s not to like.

Customer service is lousy. The only person who ever helped enough even by showing me around and taking the time to help me look for something was a sweet young African American man. Only guy who helped me… other than that most employees are lazy here and too busy chatting it up. I’ll take my buisness to h&m.

Sales Associate named Randall– very rude!
Walked to the counter with three things: sweatpants for my bf, a dress and a jacket for me, both from the kids section (im 5′ tall and regular womens clothes are usually too big, i wear Medium in kids)
Randall looks at the clothes in disgust, he doesnt even touch them. After a good 5 seconds of awkward silence and looking at the pile, he asks «are these from the kids section?» i said «yes, arent they cute?» He responded with «theyre cheap too (still in disgust)».
I said «i find them cute and they fit, whats wrong with that?» And thats when he got quiet.
How is it not okay to judge big people but sooooo okay to judge small people for their size? I dont have a problem with my body but when someone treats me like that how can you feel confident?!
Btw, Randall, you call a $ 90 purchase at h&m cheap?! Reality check, you dont work at ann taylor.

I normally don’t wear «nice clothes» and I normally go for function over fashion, so when I was told to buy nice slacks, a shirt and tie for a bartending gig I didn’t know where to start, and I thought it was goin to cost me an arm and a leg– then someone recommended H and M. I was pleasantly surprised at what I found, the exact outfit I needed, easy to find, and all for under 60 bucks! It was convenient, quick an painless. I don’t give it a five simply because the counter in the men’s department was closed and it took me a while to find an open one, there wasn’t any employee walking the floor. I know the clothes aren’t going to last me forever, but I’m definitely going back when I need these types of duds!

I really like this H&M at Hillsdale! It’s easy to find my size and the fitting room is always clean when I walk in. There’s only been one or two times where I’ve noticed the dust and stuff on the floor after dropping my clothes — but these last few times it’s been good! The people here are always Go Go Go — but when I need help, they’re usually good about finding my size or showing me in the direction where I can find something to pair with a super cool shirt. Its clean here too. I’ve been to a lot of H&M’s and this one takes the win for most organized. I get less anxiety here. LOL!

I really liked the selection of this store and the friendliness of the cashier at checkout.
I was finally able to find a pair of bootcut jeans in my size at a really great price.
My only gripe about this store is that most of the store was a complete mess.
I had to dig through a bunch of jeans and blouses for a while to find the sizes I needed.
Overall I’m pressed by the great selection they had at this location and how helpful and friendly the employees were.
I’d say this might be one of my favorite H&M stores!

This is one of the only stores in the mall that has clothes that A: fit and B: has affordable pricing.
I shopped here last week due to a new job which requires business casual. In a short period of time I found and fit several items. It got me through the week. I also purchased 2 of the best universal, quarter inch sleeve sweaters of all time.
Today is Labor day and I am here at the mall in search of holiday sales. I started at the West end of the mall to arrive Easterly with only body products in my bag. Heading back to H&M after a snack @ Cheesecake Factory.

I experienced way better customer service here than at the Santana Row location (I’ve been back to the Santana Row location twice since I reviewed it, and sad to say my experience didn’t improve — I just go in, browse, and then go home to order online).
A sales associate greeted me right away, asked me if I needed assistance, and told me that the Straight Regular Jeans were an online exclusive (I’ve been buying them online, but was curious to see if the store carried them).
The items were organized and the store was clean.
I tried on seven items (a cardigan, a dress, and five tops); it was a good thing that I tried these items on, because the sizing varied — the cardigan, dress, and one top all fit me great in Small, and the other four tops fit me well in Medium.
The dressing room attendant was friendly, and she both apologized for the long wait and thanked everyone for their patience. I had five people ahead of me, and I was in line for about 20 minutes.
The cashiers smiled and made eye contact; as I waited in line, I heard them greeting customers. My cashier said hi and asked me if I found everything that I was looking for. He also double-​checked all my items to make sure he had removed all security tags, which I really appreciated. One of my items didn’t have a price tag, and he was able to look it up immediately. As he handed me my purchases, he told me to have a good day.
They have men’s, women’s, and children’s sections (one floor only, unlike the two-​story Santana Row location). Located next to Forever 21.

I would like to give them one more star… cashiers are always cool and courteous.

Staff is unfriendly and not helpful. Place is organized in the front but a chaos the further you walk in.
Great prices and sales. Glad they added this store in the mall.

H and M has mostly cute, cheap clothes that are perfect for the workplace and a night out. Although I usually find a cute top or jacket, I feel like the styles have gotten increasingly worse (hipster).
There is always a sale, and like I said, something to be found for the workplace (cute jacket for $ 20? Count me in.)
This location is always messy; clothes strewn about, not in the right location, or just placed so far back behind another outfit that you literally have to search through the racks to find anything (and then see if it’s in your size).
Customer service is severely lacking. I even overheard two employees talking about how they are over their jobs. How refreshing.
I know my size; I think I will just save time and order online.

It’s always super organized and clean when I go in and they carry a ton of sizes which is a win. This store is decent sized and all on one floor. Sale sections are sprinkled throughout the store, and they have a great selection of kids clothing too.
I don’t really go to the mall much so I just park in the side entrance near Macy’s/Cheeecake, walk into H&M and Forever21 and then go on my merry way!
Make sure you get on the H&M email list. They often send out coupons (i.e. Buy One get One Free, 20% off clothing) that they do not promote within the store. They can just take the coupon off your phone, no need to print it out.