My mom was independent at 86 until a horrible case of shingles that lasted over 6 months required someone to help her with bathing and other home tasks. Home Instead sent a woman that was very efficient and helpful. She has been with Mom for 2 ½yrs now and is her friend. As we needed more care, it took a while to find a new caregiver that my mom liked, but they did find another one to increase the daily hours for her. We have been very satisfied with the response to calls, requests for change of schedule and overall attention.
Areena M.
Classificação do local: 1 Tualatin, OR
Beware! I hope my family’s encounter with this agency is an isolated incident versus the norm, but based on our experience, you should look elsewhere. Home Instead placed someone in our loved one’s home who had outstanding warrants for his arrest! Thank God he was only a theif and not worse! He stole several irreplaceable family heirlooms, but at least he didn’t hurt anyone. If you still decide to use Home Instead, I suggest you run your own background check on the staff – don’t trust the agency to do it for you.
Debra G.
Classificação do local: 1 San Mateo, CA
We hired Home Instead of San Mateo to help us take care of my 88 year old mother with advanced alzheimer’s. We asked that the caregiver help her wash herself, and do some light housekeeping(such as change the sheets on her bed, clean the bathroom once/week) and feed mom breakfast and lunch. One of us came every night for dinner. The woman we got was the laziest woman I ever met. All she did all day was sit and read a magazine. Mom is perfectly ambulatory and loves to walk outside, but the caregiver never took her out once. She sat and ate a granola bar every day for lunch and mom hardly are anything the whole time she was there. The disasterous result was that mom ended up in the hospital and nearly died. We fired them immediately. We went to Care Connection and now have had the same caregiver for more than 1 year. She is great and probably the reason mom is approaching her 90th birthday. I don’t recommend Home Instead at all!