Hanger Prosthetics & Orthotics

to be honest I have never received service from them – although i did try. When I went into get a splint for my son i was told i needed an appointment and there were none left for the day. I was given a card and a phone number to call because I really wanted to find a place where I could pick up the splint that day. Unfortunately I could not find it in stores only online so tried to call to make an appointment. The only people that answered were from the answering service and this was at 4pm and they were not closed. They took my information and i told them it was urgent and that i had just spoked to the woman at the front desk who told me to call that day if I needed to make an appointment. I continued to try and call as the answering service told me to try back in 10 minutes. I never reached the office to make the appointment and I never got a call back. Poor service and no follow up.

My doctor sent me there for a knee brace. Knee feels great now, staff were really helpful and friendly,

marybeth is great. very nice and professional. got my custom diabetic shoes fitted very quickly. very professional and staff and company is complete opposite of Norell in burlingame

I want to thank Hanger clinic for doing such a great job on my A. F, O especially Cameron K

I have a 29-​year-​old son with severe autism. He hates shoes. His doctor referred him to Hanger to find out if this is behavioral, or if he really has something wrong with his feet. I was disappointed that we did not see a podiatrist at Hanger, only a technician whose best guess was that there is nothing structurally wrong with the feet except for a high instep which could make some styles of shoe less comfortable than others, and some mild pronation which would not cause any pain. He offered an arch support for the pronation and took a mold of my son’s feet. The molding process did not go well due to John’s sensory-​tactile issues. So I thanked him and we left. A few weeks later I got a call that the orthotics were in. I didn’t authorize them and they will not fit anyway, because the foot impressions were bad. This seems like an insurance racket to me. I’m reporting this to my son’s doctor because she was under the impression he would see an orthopedist, not a salesman. On 3−31−14 I received an invoice for a co-​pay. Mainecare was billed for this equipment. I am furious and have reported these criminals to Mainecare.

My item was supposed to arrive 3 weeks from the measurement. They called me 2.5 weeks later only to tell me that I’d have to pay 100% of my bill because of high deductible, and that they will be ordering it only now because they weren’t sure whether I’d agree to pay. Which means that I’ll have to wait another 2 weeks — on top of that 3 weeks I’ve been waiting already.
Their scheduling process works in mysterious ways as well. One day they tell me they are completely booked for another 3 weeks. But when I call a day later — they are magically able to fit me in in the next several days, and they were even able to offer me several other available time windows. Do they have several scheduling systems which are completely independent of each another?
Very poor business practices. I’m not coming back.

My daughter was prescribed to wear a helmet for plagiocephaly. I think she received the proper care she needed. But the bill we received was not at all what we were expecting. I endlessly waited for the billing department to contact me to get explanation from them and my insurance about the difference between the initial estimate and the final cost, but that never happened. They never called me back when they were supposed to. I was promised a discount that just did not happen. That’s sad to be left with with high medical bill after being told they would provide help.

I went to the Mt. View store and had a bad experience. I called the main office and they told me someone would call me to address the issue. Two weeks later I still have not heard from anyone. I am a small business owner and if I treated my clients like this I would not have a thriving business. They never had ant time to see but when I walked in there was no one in the building. No one could tell me any price or how long it takes to complete the job!!! After three attempts I ask for my RX back. Now I have gone to a wireless foot drop unit and I love it. I would NEVER send any one to this place. Thank you

I was referred to Hanger to get a new lumbar support brace. The facilities are clean and the staff are pleasant. I was in and out in about 45 min., there was minimal paperwork and I was fitted and out the door with my new brace! Tim, my orthotist was very nice and helpful in terms of explaining the types of braces that would work for me. However, they didn’t have a very wide selection of back braces and there are very specific types I like one of which they didn’t have.
I had a bit of trouble finding the location, as it is in the Wells Fargo building on the second floor and there is no sinage of their facility from the street. They accept most major insurance companies including MediCare/​MediCal and will file your claim for you. They offer a variety of different prosthetic devices and custom orthotics. Appointments may be necessary, but wasn’t in my case for a brace fitting.