StaxUP Storage – San Marcos

Well run, organized & clean place. The owners are polite & professional, and prices are reasonable. Great storage unit, we are thankful to have found it.

Literally «as good as it gets». Everything about this place is stellar. The place is very well run. It’s always SUPER clean, which I find so important in a storage facility! Brandy is the most friendly and accommodating person ever! I value her customer service sincerity and genuine pleasant disposition. So refreshing! And I am always grateful that they don’t overcharge for space. I’ve rented other places, but this is the 3^rd time I’ve rented here! There’s a reason I’m always back. They do offer automatic payment debits, too. Before renting you should know that you have to have a «customer goods protection plan» that you can purchase there unless you have your own insurance.

Brandy was very sweet, great customer service. She made it very easy to decide that this storage was for us. No stairs, clean, locked facilities, open from 5am-​10pm!!!

I was in a bind and needed a place to store my stuff quick. This was the second place I called and I was very impressed by the customer service and how nice and helpful everybody is! I think I have talked to a few different people that work here and they are all very friendly. After getting getting my unit I was also impressed with how clean and secure everything is and how easy it has been to make payment and how many different payment options are available. Def a 5 star business.

Awesome place and extremely well run business. It is so rare to find a place that runs efficiently and treats the customers like people. I’ve been a customer here for a few months already and everything is perfect. The office staff is super willing to be «human» with you and their prices are such that you are getting more than you pay for.
I highly recommend StaxUp over any other storage place!

We needed storage with a convenient location, storage on the first floor, clean, — you know — everything and cheap. :-) Totally surprising we did. Pricing was reasonable, the units are sparkling clean, all are on the ground level with roll up doors — yea! Night and day difference from our first storage experience. Oh long access hours too and not far from the 78. I’m very pleased. Wonderful to find a place that fits your needs and management with a sense of humor.
Still with StaxUp — fairy godmother still hasn’t come through with that dream home with the oh so excellent storage. :-(Still the great storage as when we first signed up and I don’t think I can stress strongly enough just how important those long access hours are. They can be a real lifesaver. One very modest increase — no I don’t think anyone wants a rate hike but they have to make a living and it is modest. I’ll take that. :-)

I’ve had good experiences here and recently a not so good experience. First I’d like to say that I’ve been using this storage facility for over 6 years and it seems really secure and the staff is friendly. Second, I recently upgraded to a larger storage unit and one thing I’ve noticed is that the secretary at the front said that they would send me a bill every month but I haven’t received a single one. I only found out what my second month’s bill was due by logging in online and finding out that my payment had been due 2 days prior. And then last month I checked to see what I owed online a few days before the bill was supposed to be due and it said I had a $ 0 balance. Well when I checked back a few days later it suddenly said I had my regular $ 80 due the day before. So either they just have a really crappy system or something weird is going on. How am i supposed to know what my bill is when they don’t have it online or send it to me? I don’t want to go by my storage and see a red lock on it, you know?

I am very pleased with our experience at StaxUp Storage in San Marcos. The facility manager Brandiye Fleming is no kind and accommodating. The place is super clean and very secure. I highly recommend this location for your self storage needs.

This place was mediocre at best. I got a referral online and got a great first month deal on a 5×10 unit. However, there is a reason why it was a bargain. The staff is there half the time, I always seemed to visit the office during there «lunch». Also the weekend staff does not know how to do there job appropriately, as I moved out of my unit on a sunday and got called the following thursday asking if I had moved out my unit! Probably the worse experience of this all was, I did not receive a partial refund for the other half of the month in which I vacated. So I was essentially charged 3 months for having the unit for 2.5 months. When I asked if a partial refund could even be considered it was a direct no. Kinda tough, especially knowing you are a university student. So just a warning, make sure you move out at the end of the month or else you are giving them a double up on your unit!