San Marcos Self Storage

I have had a unit here for a little over a year now, and I must say that this place is everything you would want a self storage to be, friendly, clean, and secure. I started off with a smaller indoor unit. Gate is always functioning well, and the 6am-​9pm hours are very convenient. The cargo lift for the indoor-​upper units is always in great working condition. I eventually upgraded to a larger garage unit, and the transition was a breeze. Outdoor area is always maintained and clean (you will always see the maintenance staff busy doing something), and there is plenty of space. Kym, the owner, is always around on weekdays, and she is honestly one of the most friendly people I have ever met. If you’re looking for a self storage in the San Marcos at area, I highly recommend this place.

I was calling around for pricing on a storage unit in the area. I spoke with Kim who is extremely nice and helpful. She answered all of my questions and gave suggestions. Said I could stop by to see the units that were available. Seems like she really cares about her customers. I will be stopping by to check everything out and if the units are as good as the customer service, we have our go to facility :)

This place is an awesome place to store your items. I have had the pleasure of working with Kim who has been very professional and very understanding. The place is always clean and safe. Easy access and very well lit. Ive never had trouble accessing my unit. When I moved from a smaller unit to a bigger unit they made everything easy and fast. It has been a smooth transition for me and it was a big help. I recommend this place for storage they are very friendly and helpful in every way.

Very easy to get to the units. The people are very friendly and helpful. Highly recommended

This place tries to nickel and dime when you show up to rent a space after you’ve reserved it over the phone and online.
I quote their website «Online Special: 2^nd Month FREE!»
Right below that it says «Free Truck is available, contact (760)471−0049»
I called the second they opened at 9AM and spoke to Stephanie. Stephanie said she’d have to ask her manager if the truck was still available and would call me back within 10 – 15 minutes. 30 minutes later, no call back, I called again and spoke with an Elaina. Elaina reserved the free truck for me from 12 – 4.
When I showed up at 12:00, another woman, believe her name was Terry.?, showed me the unit. As we were walking down the stairs she asked me if I was planning to pay for the second month free deal or for the truck.
I showed her the picture on my phone of what the website said, she said I have to choose one special, I can’t have both. The website doesn’t state that the truck is a «special,» strictly states the 2^nd month free is the special and I can call to reserve the free truck.
I was upset, but with my car full of belongings, my boyfriends car full of belongings, and not much time left to move out of my old house, I chose to pay for the second month and get the truck for free because most likely I wasn’t planning to stick around for the second month here anyway due to the varying information I’ve already received from the past 3 hours of dealing with Self Storage. When I asked how much the truck was, Terry explained it was expensive– which apparently would have cost me $ 1.25 per mile driven PLUS gas and taxes which would have added up to somewhere near $ 100 at least.
I would not go here strictly based upon principle, I would rather pay an extra $ 100/​month to get quality service and not be lied to.

Elena is awesome… She is the reason I store my stuff here. she is a very personal… honest lady. She is awesome! Even though I now live in Del Mar. I will keep my extra stuff out here… where it is safe!
Thanks Elena!
Steve

Financial: No refund for partial month.
Bugs: Cockroaches crawled out of my boxes when crew removed them.
Customer Service: Attendant on the phone, eating half gallon of ice cream, too busy to help
Sum: Slum outfit to be avoided.