Grande Communications

Expect to be treated like a piece of trash– quickly discarded — customer support is a straight shot to the FILE 13 BASKET! I have all but given up on tech support and accounts reps and even customer service reps to try and resolve my 9 months of on going service problems AND my every increasing costs for same sorry cable and internet service. So far the VOIP phone (limit use) hasn’t been a problem. The cable and internet have not worked properly since it was installed and all I have been continuously told is that «if THEY determine no a Grande issue» I am liable for the service call. I’ve also been told no one can address my plan costs without a deactivation/​termination. I’ve asked to avoid this… can we schedule a service termination and new service activation on the same visit with different equipment/​package (knowing we have a service performance issue with cable and internet) AND insure that I can keep my phone number as it is linked to my home business. I was told someone would get back to me. 2+ weeks later still no response, despite my follow up inquiries. I’ve even inquired about becoming a commercial customer since I run my home business off these services to try that approach to get help. No traction there. I don’t know what a customer is supposed to do to try and remedy something that is paid for and not delivered… who tries and tries to work within Grande’s frame work and basically gets treated as if their requests/​suggestions are simply thrown in the trash. I wish someone would take enough interest in this to resolve the cable/​internet service issue AND yes now, address my requests to lower monthly costs.

I’d been having issues with the cost of my service increasing. I called several times with unsatisfactory results. I finally called and talked to Josh. Not only did he get my monthly bill amount reduced, he was able to provide the channels that were important to me. I’m extremely happy so Josh, a shout out to you and I love ya man!

Worst customer service ever would not recommend this company for anything I wish I could didn’t have to give them one star

I just had a great experience with Grande. We have been with them for several years and never had a problem. I was trying to bundle my phone and internet with DirectTV which caused me to have to deal with CenturyLink. I called CL and got a bizarre recording for about 5 minutes. Finally spoke to an operator — at my house 6mb was the fastest they could do. Called Grande and got a live person after 3 rings — I honestly thought I had dialed a wrong number! They did have to transfer me 3 times, all for legitimate reasons — but each time the new person called me by my name and knew the particulars of my issue. Net result was 50mb/​s for less money than CL.

I love Grande. There’s really nothing else to say. 24 hour customer service, affordable, and stationed in central Texas. There’s really no comparison if you’re in their area.

So… I never thought I’d write a positive review about a cable company, but I love Grande. I moved into my new apartment and had problems setting up the internet (previous tenants fault) and the customer service was super friendly and fast. Then when it turned out I needed new cables and Ethernet cords, I drove 5 minutes down the road and they have them to me completely free. Everyone I dealt with was polite, friendly, and helpful. It’s like the complete opposite of dealing with Comcast. The internet speed is great, too.

They have always been professional and assisted my family with setting up Tivo, tv service, phone, and internet in our stone house. We had problems with the tivos connecting wirelesly in the house, but they worked at it and were able to fix the problem with a stronger modem.
I love the tivo services and on demand. Flex Screen streaming tv for internet and mobile devices at no extra charge is great too when traveling. Much better than the competitior who doesn’t offer as much.

I write this review as I await for a technician to come out to my house for the 4^th time in 6 months for the same issue that has never been fixed. Our T.V. freezes up, we have the floating pixel. Each time they tell us it is a weak signal and they have fixed it. The guy even told us that as we watched the t.v. freeze up while he was standing in my living room. He said it might need «time». It has never been fixed but I hate waiting around for them. I have now decided I will call them EVERY day until they fix the problem. Oh and did i mention they just increased my rate by $ 10 a month — so now I am paying more for their awful service. I looked on line and can order a better package with more channels, higher speed internet, for cheaper. How can they charge ME MORE for what does not work and charge new customers less? I will give it a few more weeks then I guess I will switch to Time warner — such a pain to switch.

I’ve used Grande communications over the years off and on and I really have no major complaints. By far the best internet connection for gaming I have EVER had ping times are consistently low and the connection is very reliable.

We’ve had Grande for a few years, mainly because of pricing, but their customer service has gotten horrible! Today I couldn’t call international and ended up talking to a service rep that was a moron in my opinion. He asked me what number I was trying to call and when I told him it was a couple of different ones that we knew worked he still wanted one so he could do something, what I don’t know.
The man helping us had a «I don’t care /​arrogant attitude when I was talking to him and he then called my wife at home and asked her the very same questions, while still not being really responsive. It might have only been the tone of his voice but I still don’t think anything will be done other than a ‘wait and see’.
These are just my opinions and thanks for letting me rant about this.

We’re still with Grande, but over the past few months, they’ve lost a star. We were charged for a service call because our cable modem connection was iffy, and the «fix» didn’t seem to fix very much. Charging me to have a Grande tech show up to fix a problem with a Grande connection doesn’t seem like such a very Grande deal.
And I was disappointed to discover that Grande no longer includes broadcast digital cable channels with their expanded basic (analog cable) service. A call to support resulted in a heavily massaged response about how «digital channel access was never guaranteed» in our package. This diminishes the value of our cable package, and it’s clearly a ploy on Grande’s part to get its analog customers to upgrade to more costly digital service.
The bloom is a bit off the rose with Grande, but the cost of our current package is still very competitive compared to Time Warner or Century Link — the other two local providers. So we’ll stick with them… for now.

Same issue as before… I got this email today… Not sure that Grandecom has any sort of spam filter in place.
This Email is from GRANDECOM Customer Care and we are sending it to every GRANDECOM Accounts Owner for safety. we are having congestion’s due to the anonymous registration of web mail accounts so we are shutting down some Webmail accounts and your account was among those to be deleted.
We are sending you this email so that you can verify and let us know if you still want to use this account. If you are still interested please confirm your account by filling the space below. Your User name, password, date of birth and your country information would be needed to verify your account. Due to the congestion in all mail users and removal of all unused Webmail Accounts, Webmail would be shutting down all unused Accounts, You will have to confirm your E-​mail by filling out your Log in Information below after clicking the reply button, or your account will be suspended within 24 hours for security reasons.
*Email Username :…
*Email Password :…
*Date of Birth :…
*Country or Territory: …
After following the instructions in the sheet, your account will not be interrupted and will continue as normal. Thanks for your attention to this request. We apologize for any inconveniences.
Warning!!! Account owner that refuses to update his/​her account after 48 Hours of receiving this warning will lose his or her account permanently.
Thanks.
SITE ADMINISTRATOR.