iMechanics

I was so excited to try this place.
$ 100 for iPhone screen replacement, sounds great, right?
Upon picking up my phone, the cashier tells me that it will be $ 100. Great. I had my ID and my wife’s credit card, usually not a problem for local merchants if the wife and I mix up cards. Been here 20 years, it’s all good.
Not good here. Won’t take the credit card. So I ask if I can use it as a pin. That should alleviate the problem, right?
Nope. They don’t accept cards with pins. There’s a bank of America conveniently located 12 minutes from here! he offers. And so far, so good. The guy is just doing his job.
30 minutes later, I’m back with 5 crisp twenties. The cashier offers no customer service, juju, love, retail karma, whatever one may choose to call it, I like to refer to it as good customer service. Specifically, I mean not even a word about the inconvenience. No half hearted «sorry» or «welcome back».
A sorry, even a half sorry, goes a long, long way.
No problem. I’m almost out of here, right?
Nope. The cashier decides to inspect the 20’s by holding them up to the light. as if his former employ was possibly a 12 year stint in a 7 – 11 in Nigeria.
Dude. I’m 50 years old. You have my iPhone. This is San Luis Obispo. Are you one of those LA guys coming up here thinking these hicks are worth a fast buck? I hope not. I hope you’re local. Or that if you’re from LA, you learn to SLO down and bring Aloha.
The $ 20 bills from bank of america passed his thorough scrutiny.
As I’m on my way out, I thought I’d ask a stupid question. There is a sign at the register declaring «May Special! Free screen protector replacement with any repair!»
I should assume they honored that, right?
So I have the gall to ask. «You guys installed a screen protector, right?»
Cashier’s actual response:
«NOPE! WE’RE OUT!»
ah yes. You are out.
Then he just stared at me, as if to say, «LEAVE!!»
And so dear reader, leave I did. No screen protector. No customer service.
Let me pass on some $ 35,000 marketing consultant advice to the proprietor of imechanics for absolutely FREE:
The repair is great.
The price is competitive.
Whatever you guys are doing in your secret lair back there (which is marked with WAY too many «Employees: Keep Out!» signs to appear normal) it is working. But here is your free advice:
Even if you’re replacing iPhone screens for $ 5 a pop back there, and the repair is solid, even if you’re curing cancer back there, or selling $ 20 bills for $ 1,
that is not going to help you one bit.
You’ll be out of business before you got here if everyone had an experience in your store like the one I had today. If the guy I met today is the owner, then in a year when I see you, and ask if you’re in business, I hope you don’t have to say, «NOPE! WE’RE OUT!»
You’ve heard that old saying, «People will forget what you said, they will forget what you did, but they will never forget how you made them feel.» Turns out it’s true.
I am sincerely inviting the owner to correspond with me privately about the transaction so that I may offer more helpful feedback. When he does, when he shows that he cares about our community one iota, I’ll revise and update this review.
If he doesn’t even care enough to contact me, the review stays up as is. This is a true litmus test that provides the most help to Unilocalers.
Thank you.

This place is amazing
Obie and Alex are wonderful
I highly recommend them
They are geniuses
Lou
Happy at Home
805 249 8818

Fantastic fast reliable service. I have had many of our company cell phones repaired by iMechanics; screens, batteries, etc. Fair prices and great customer service.

iMechanics was a real relief to find! They were able to replace my iPhone 5C’s water-​damaged lightning port for far cheaper than any other online alternative, and what’s more, they completed the repair in just under an hour. I recommend this place for anyone with a mechanical problem with their iPad or iPhone.

This place is awesome. The first time I went there (a few months ago) was to have my iPad 2’s screen repaired. They did it the same day and for a very, very, reasonable price. They also fixed some connecting issues i was experiencing with the device at no extra charge. The second time I visited iMechanics was last week just to get an usb cable for that same iPad. Once again, excellent prices and the best part of it all is as soon as you walk in Brian (I think that’s his name) has a big welcoming smile on his face and treats you with very warm professionalism. Easy 5 stars.

Great personalized service with a smile in the midst of a busy day. Didn’t charge to do a small repair. Nice neat environment in the shop. Acknowledged as soon as we came in. We will be back if necessary.

My mom stopped in after spending about $ 400 at Verizon to get see if she had any other options for her cracked screen. Not only did he show her that her battery had exploded (a manufacturer error) v. Them saying she must have dropped her phone. He fixed it in 10 minutes and saved her $ 250 that Verizon was so willing to jack from her. We will always go to this store instead of our wireless provider from now on.

Imechanics is a great business that I will tell everyone I know to use this business and forget the apple store for their phone issues. Great staff!!! They installed a new battery in my 2 year old iPhone 4S which would die after a few hours. Took all of 20 min to install I needed a new battery immediately since I was leaving the country the next day And imechanics camecto my rescue Thank YOU!!!

They fixed my iPad wifi within one day, for a very reasonable price. Even if you don’t need an Apple product repaired, drop by and see the beautiful fish tank they have made out of an old Apple computer!

Very professional. Told me two hours and the repair was done in 90 minutes. Yes they needed the pass code, but how else can you test to see if it still working.

I had an excellent experience after our local Apple store said they could not repair my iPhone’s broken screen because their repair equipment was broken (no est. of when it would be back up or replaced, either).
Luckily a local computer store referred me to iMechanics who fixed the screen on the spot. Great job; good price. Totally happy with the experience and I would certainly recommend.

I have taken my iPad in twice to get a new screen. Both times they were very helpful and did a great job. (I finally got an Otter Box case so I won’t break the glass again.) They work was done quickly and a good price.

These guys are fast, smart, and friendly. Reasonable prices too. Go to them for all your I-​device damage repairs — they ROCK!

Excellent service and competitive pricing. They also activated a bottom on my screen so I can turn off my iPhone. My on/​off button is broke.

Extremely pleasant people to do business with. They were able to repair my mother’s water damaged iPhone 4S in a relatively short amount of time and at a very reasonable price. They also don’t charge if the procedure is unsuccessful, though in my case it was. Highly recommended!

I dropped my iPad and shattered the screen. I researched options on the internet and found that Apple would fix/​replace it for $ 299. DIY videos showed how to fix it yourself for $ 100, but there were a lot of failure stories. A mail-​in service would fix it for $ 150, but it could take weeks.
iMechanics replaced the glass for $ 100 in less than two hours. I was really happy to find an option that was local and inexpensive! The woman at the desk was knowledgable and professional. I would highly recommend them.
Also check out the great phone aquarium on the front desk!

Had the power button replaced on my iPhone 5. It only took about an hour. The staff was very friendly and the price was reasonable.

I went in to iMechanic today because of having trouble with my phone. I was told by other people that it was probably a loose wire and could cost quite a bit of money.
Anyway, the people at iMechanic knew exactly what it was. It was fixed in about 10 minutes. They were professional and they didn’t even charge me. I would highly recommend this place to anyone who needs help with their phone, computer, etc.