GameStop

This GameStop has he friendliest staff. The spent over an hour helping us, and made sure we found games we really enjoyed.

They had absolutely great service, while I think they gave my kid too little for his trades the associate was kind and very helpful. We upgraded from our 360 to a brand new Xbox one and got a few extra games some for my 15 year old and some for my 9 year old including some Lego games that are fun even for me! After this experience I will never go anywhere else for video games again.

We stopped by here during our hunt for the Monster Hunter 4. Sadly this place didn’t have it either. There was a decent selection of used 3ds games and other things. I ended up getting Paper Mario: Sticker Star for the 3ds since I’d probably wouldn’t be able to get the one for GameCube anymore (without shelling big bucks).
They didn’t have the original box anymore and only the display ones, so I was given the generic preowned box. There’s a 7 day refund if there’s something wrong with the used game (nice to have a fall back if something goes horribibly wrong).
Final Thoughts: Decent selection of games, nice staff, typical GameStop.

Emily at the register was wonderful. She welcomed me into the store with a warm smile and made me feel comfortable. She is very knowledgable about past and present gaming systems and helped me figure out exactly what I needed! Emily even ordered an old DS game I needed from another store, making my shopping experience more convenient!
Overall, this is a superb Gamestop. Very clean and organized, and the best customer service I have ever experienced.

Rico is awesome. My boyfriend and I decided to go here and buy a playstation and some games. We RARLEY go into gamestops. I think the last time we went was years ago, so we weren’t too seasoned on what to purchase. Usually the staff at most gamestops always made me feel like I didn’t belong in there because I’m not a «gamer», but Rico made us feel so welcomed and he helped us out so much with choosing what we wanted, and he did it in a way that was very likable, and made us want to buy the system and insurance, accessories, multiple games, and signed us up for their power up card! We are totally stoked thanks to Rico. He was so nice and friendly, and I actually witnessed him handling an idiot customer that was being rude to him, and he handled it with just poise. He even helped me buy a game on my windows computer, so I can play on my lunch break at work! Rico, you should def shoot for a nice sales position as your next job, cause you would do amazing as a higher up salesman.

The staff is wonderful at this location! Even though we had no intentions of purchasing any video games during this visit, they still welcomed us into the store and never hinted at kicking us out. Not only were they wonderful, but they really knew their products quite well. This location definitely gets two thumbs up from me!
On a side note: They allowed a friend of mine to finish his pizza in the store. This alone has inspired another buddy in the group to purchase a PS4 game controller that night! Now THAT’S going beyond customer service!

Every time i go to the Gamestop in San Luis Obispo, Emily has usually helped us. She is always super friendly, always gives us service with a smile, and just generally seems so happy to be there, which is so great. When ringing us up (i’m usually in with my fiancé), she is always very informative, and i like that she also talks to us briefly about her gaming experiences (which are very similar to my own!), because it shows shes not just a employee, but a gamer who can relate to us. Its nice knowing that there are employees like that out there. She is a employee worth keeping around!
in general, the staff is always very friendly and the store is always very well kept! The employees never hesitate to ask me about my gaming habits, to suggest titles i might enjoy that are similar (which is great! Ive gotten some great recommendations there). Such a great shopping experience.

Friendly & knowledgeable staff with a great selection of used games.

Came in to buy a used PS2 and was in and out within five minutes. All was good, or so I thought.
I opened up the box later to find that there were velcro strips on the controller and the power supply, and they were stuck on with some heavy duty glue. Needless to say, I brought them back in the same day to exchange them. I should have had the foresight to check the console itself when I had returned the other two components, because when I got home and took it out of the box, I came to find out there was some sort of awful, white non-​slip pad stuck to the bottom of it, covered in pet hair. It also looked like something else had been ripped off it because the manufacturer’s sticker on the bottom was all kinds of screwed up.
So, I had to make another trip to exchange the console for a new (used) one. The guy brought it out to me and said he had checked all of the other ones they had in stock and this one looked the best, though it did have a few scratches. It’s used, of course its going to be a bit scratched up! I’m fine with that! I’m not under any delusion that I’m buying a brand new product. But even though its used, in what reality is it OK to resell a system that has velcro and non-​stick pads all over it? The trade-​in shouldn’t have even been accepted.
It doesn’t end there though, alas.
When I busted out the cleaning supplies to disinfect everything, I found a very noticeable gap on the left hand side of the controller, where the top and bottom pieces connect. I’m sure it works just fine (for now), and at this point I’m not even going to bother to return it, but come on, Gamestop! I paid money for this?
I didn’t ever have a problem with any of the employees themselves, they were all pleasant enough each time I came in to make the exchanges, but SOMEone there did cause this by accepting the trade-​in (which I then bought, sight-​unseen, since it was in a sealed box that is kept in the back). After such an annoying hassle, I don’t think I’ll ever give any Gamestop my money again. I’d have probably had better, and cheaper, luck buying used off of Amazon, but noooo, I just couldn’t wait for something to be shipped… I had to have it now… man, was that a poor decision.

Came here to buy Modern Warfare 3 (aka The Girlfriend Stealer).
They were having a problem with their system so the line was pretty backed up. Also, only one person was manning the cash register while the other worker aimlessly walked around the store (assuming that he was a new-​hire, I’ll give you slack this time).
The female worker at the cash register actually knew her shit about video games and whatnot which impressed me.
This is the only Gamestop in San Luis Obispo, so I decided to come here to pick up a copy of the game, as well as trade in a few games that I did not play anymore.
Great place to trade-​in games, buy used games and consoles, and anything else to suit your inner geek.

Matthew was super helpful, informational and does his job very well. Just giving credit where credit is due.

The staff is EXTREMELY helpful. They all seem to have a lot of knowledge about the different types of gaming systems, especially xbox, which I have. I was offered a free 48 hour xbox live card to get some of my games running and content downloaded. The only negative about this place is that I tried to sell a game back and they offered me $ 10, when they were selling used copies of the same game for $ 40! I also called once and was put on hold for 13 minutes until finally I just hung up.

I ordered a game from the Santa Maria store that they said was new and had it shipped to the SLO store. The sticker on the generic box even said new. There were no directions to it and he tried to tell me someone had stole the original box but since they sealed it with that clear sticker I guess they think its new. This was a huge waste of my time, gas and waiting behind a customer that talked forever about video games. Instead of telling the customer he had to help the person behind him he kept talking to him about video games as if they were sitting in a living room together. Their upselling techniques to get their store card are long, fake and tedious, like a very bad car salesmen. They also ask you what games you are playing right now and then try and to sell you games like it or preorder games that are like it. 95% of the time I buy and sell my games on ebay and preorder on actual video game site or amazon, now it is a 100%. No waiting in line, wasting gas or annoying questions. I have been in this store many times this was my last.

I want to thank the previous poster for inspiring this review…
It made me realize that after over 140 reviews, I’ve never mentioned this GameStop, despite going out of my way to purchase my games there. I understand that I can buy my games anywhere; I come here for the good deals on used games, but mostly for the knowledgable staff. Seriously… The staff here seem to know something about every game.
…In fact, the employee that the previous poster mentions is the same one that I seek out not only for his knowledge of video games, but mostly because he is always friendly and respectful… I’ve seen him maintain his composure dealing with the most difficult customers (which I suspect might be the case with the previous poster.)
The only downside to this place is that I buy way too many games here.

Worst Gamestop I have ever been too. Trade in credit seems to be less value during promotions and then raise back up after.
Called about a question and Matt so kindly hung up on me after I had mentioned him being rude for cutting me off mid conversation.
Go across the street to Best Buy instead!

Very helpful and knowledgable staff. Prices for pre-​owned games are kinda a rip off considering how little they give you when you trade it in, but that’s GameStop for you. Have a great selection of everything except computer games. But, when you think about it, that’s kind of like complaining that there aren’t many dinosaurs at the local zoo.
The best place to go in town for games if you need advice on what to buy (I’m talking to you, Moms circa Christmas time).

Went to this store to purchase a game system and games for my son’s birthday. The staff was so incredible and helpful i couldnt believe it. They helped me get the best price for what I was looking for, and totally set me up for a fraction of the price that the competitors were offering. Everything works great! We will return to this store to buy all our games!!!

Rude and arrogant staff. Always understaffed, so you will be waiting forever, but maybe that is why they are rude. Zero concept of customer service.
If it wasn’t for the fact that they buy and sell used games, I’d have no business there and with my gamefly account and their used services getting better, I would SERIOUSLY think of not going to GameStop at all and lowering to one star.
The long and short is… they are what they are. Nothing good. Bad service. Long waits. Never a good experience. If you have other options, take them.