Wells Fargo Bank

Customer service is very good with warm welcome!!! I bank with bank of america also, but i like coming here

Great service at this location. All the tellers are very sweet and professional. Great customer service, and management. Definitely recommend if you want a great experience at a Wells Fargo branch.

I have been a long time customer at this bank. I never had any problems with them. The customer service is always great compared to bank of america across the street

Great customer service with bankers who are really committed to follow up with my needs. I was not so sure about banking with Wells Fargo after checking out so many negative comments about their check cashing procedure. However, the banker talked me through and I finally opened my account here. I actually appreciate them call on checks to verify with me even if it is a $ 25 check. Because of this, they helped me caught the thief who stole and altered my check! I do not understand why some people do not put themselves in other people’s shoes. My account is well protected by Wells Fargo. And I feel safe to bank here. Not like other banks! They let people cashed out my check never bother to verify or check on with me! So many fraud had happened on my accounts withe other banks! But never for my Wells Fargo!

Thank you Mr. Dayro Moore. My small business needed a small request which ended up being more of a time consumer than I expected. I tried to get my issue resolved at 5 different branches, but got different answers and no solutions. I was cashing a check in San Leandro and decided to try to resolve the problem once again. I’m glad I did, because I ended up meeting someone that is not only a cool dude, but knows how to handle business. You need help with your business account? See the man listed above.

The worst Wells fargo bank ever. greeters are friendly when you enter the door but they have the worst and Slowest custoner service especially when cashing checks. They have to call the account holder to verify if they really wrote the check for as small as $ 50. Other wells fargo branches Cash it as long as it is below $ 500. What’s the point of writing a check and cashing it of they have to keep calling so if they have an invalid number of the account holder, there is no way you can cash a check. No wonder they only have less than 3 stars.

I will never return to this branch. I called the day before to let them know that I was going to make a withdraw the next day. They said they could not do that. I ask to speak to a manager who finally said he would give me MY money the next day. When I went in the next day to do the transaction another manager started asking why I need the money and told me they couldn’t do it. He keep asking me what I was doing with the money. I told him it was none of his business. Finally they gave me my money.

This is the worst bank I’ve ever been to I came in to cash a check and they denied me just because there was a long line and they didn’t want to deal with someone like me when they try to embarrass me asking me why I don’t have a bank account I told them it’s because I don’t trust banks anymore so I took my check and left

This bank has a drive through teller which makes it one of my favorites. When I am in a hurry I don’t like to have to park, go to the machine and take care of a quick transaction.

The location’s pretty shady to me, but anyways… I went here to open new bank accounts and was helped by Marisol. She was very helpful and patient about any question I may have. She even called me a few days after to see how I am doing with my accounts and if I had any more questions regarding them. Top notch customer service!

This location is a disgrace to the Wellsfargo company.
I usually bank with the Oakland Piedmont location, but I needed to make a deposit.
So, I went to the Marina branch.
I walked in, went to the Business line because I have a business.
The teller named Gaby asked me in a rude tone, «What do you WANT?»
She said «I DONT NEED TO HELP YOU!» with a loud and disrespectful tone.
This woman needs to be fired immediately.
Wellsfargo hires anyone. Rude. Disrespectful. Uneducated people.
I will NEVER GO BACK!!!
This BRANCH IS nonsense.
The manager didn’t care.

I do not actually bank here personally. One of the associations i belong to has the business account here. my wife also has a business account here and i here her complain a lot about how the staff is always changing and how sometimes she needs to tell the business bankers how to do their jobs. I had a HSA account with them and because of that they keep sending me junk mail and call me every so often trying to sell me insurance. i tell them every time i am an insurance broker and that they need to talk me off their list. also when i finally deleted by HSA they made a mistake and kept it active. I am just finding this out almost a year after the fact. i must now go in and cancel that account again.
well fargo only stays in business because they are so big. they have lost touch with their clients wants and needs.

Alright folks listen up. Ran into a major problem recently. Counterfeit! In the past I’ve had great times with the bank but recently I’ve had a counterfeit 100 dollar bill come from a teller withdrawal in this past week! Now officially the bank says its not them and it’ll be under review so I won’t say more on that. BUT! While I was venting in line at another store, other people also told me they’ve had similar experiences with this branch on this matter. Not sure when theirs happened but apparently it did for others too which I was shocked by. So beware! Their female teller manager also claims that you need to be a counterfeit expert and check all cash you withdraw from them as that’s your responsibility. Apparently the bank is no longer responsible for ensuring legal bills anymore! Very very disappointing experience. The old management team that left was way cooler.
**This message is based on experience and is not intended to slander but rather inform the public of occurrences as that is the purpose of Unilocal’s reviews**

Another place close to home.
I love this Wells Fargo.
The employees are amazing & helpful right at entering at the door.
The employees are also up beat in the beginning of the day & sometimes that’s what we need.
Two walk up to ATM’s & One Drive up.
Only downside is that
the BOA right across the st has a larger sign so its a little hard to locate this bank.

It’s too bad this location is rated poor on service. Given this is one of the highest risk locations in the bay area, their service windows are blocked with bullet-​proof glass. This just prevents customers interacting with tellers.
Having said that, the drive thru ATM is nice and convenient.

This place obviously heard that their customer service was down the drain. Because the last time I went in they were quick to greet and help whoever walked into there.
That was not the issue a previous time I’d been there. I was going in to deposit money into my moms acct. when the teller asks me for my moms acct number. I told her I don’t have it but I can give her my moms name or any other information needed because I never had a problem with it before. But she said they can’t do it in a rude tone. I explained to her that I wasn’t going to be pulling out any money that it was only going to be a straight deposit. She still wouldn’t let me deposit and she talked like such a smart ass.
Infuriated I left and called my friend who works for Wells Fargo asking if I needed the account number to deposit and he said that now they require it because of some privacy thing. If the stupid explained that to me at all or even talked to me with some sincerity then maybe I wouldn’t have been such a bi*#h to her. But she deserved it and I hope she got fired.
Anyway they are definately trying to make improvements at their branch and for that I give them 3 stars.
Also they have a drive-​thru ATM as well.

I’ve only been inside a few times and each time I was the recipient of quick and quality customer service. The ATM drive-​thru is awesome and very convenient especially when the weather is less than favorable.

Prompt, efficient and helpful service… and for a bank? Wooo girl! Apparently they really turned this place around.
The only critique I have is that their service was friendly, a little too friendly. I got the impression that the upper echelons of WF Corp. were pushing some sort of new customer-​service agenda upon the employees. I was asked 4 times how I was and I consider that overboard.
Other than that, fantastic.

I was a customer here for a while until recently, their changes in policies and incompetence were too much for me to handle so I left. Most of the people here are nice, but everything else about this bank is awful. I would say more but I really don’t have much constructive to say about their money thieving ways. They never do what they say they’re going to even after you visit them three times for the same problem, they just lie to your face with a smile and continue to extort money from you.
CHAD

I’ll use the ATM here because the drive through factor is super convenient, but I’ll never got inside for banking again.
I went in once last year to get a temporary debit card issued to me. My debit/​credit card information had been compromised and I was waiting for my new card, but in the meantime I needed to go shopping with debit card for a few things, so I went in.
I walked out with a temporary debit card, but also apparently the person who’d «helped» me inside had taken it upon himself to make my credit/​financial headache WORSE and signed me up for some international automatic funds transfer that was going to automatically debit funds out of my account and transfer them to an account in Mexico.
Needless to say… I’ve never been to Mexico… I don’t know anyone who lives in Mexico… I don’t even speak more than 5 words of Spanish…
Had it not been for the person skipping something on the form and Wells Fargo corporate sending me a confirmation letter, I wouldn’t have known this was set up until I was missing money, sent away to some unknown person in Mexico. I called and spoke directly to the top manage there (as far as I know) and complained, used the person’s name (which I forget now), complained about how just WRONG this was, etc etc… and actually requested he be fired due to such an egregious action that stank of purposeful deception to me.
The manager was very sorry, but didn’t really make me believe he was actually going to DO anything… so because of that, I won’t ever go to this WF location to do business inside.