Chase Bank

Chase customer service continues to go down. I went into this location to get a few cashier checks. I was assisted by Jin on the teller window. After almost 5 mins to purchase 5 cashier checks she stated she needed an approval. After a minute or two I ask is the person coming because she didn’t get up to call anyone or ask for an approval. She pulled her cell phone out and begin texting and when I asked about the approval she said she text her manager to come over. As a manager in banking myself, this service was no professional at all. When the manager did come over she gave a very disengaged hello and Jin didn’t express to her I was upset so she just walked away. When I asked Jin how to make a complaint, she looked around like a deer in headlights. The continued spiral downhill in customer service at Chase will be the reason I close my accounts.

Its a big bank like the old ones back in the day and they have people that sign you in various tellers that are all smiles and fast. I got in and out quickly and they printed some temporary checks for me right then and there.

Never anybody actually working here. Everyone stands around to watch the customers line up. No tellers actually doing teller work, we have to line up to do it all ourselves. If I wanted to use an ATM I would have stayed outside.
I don’t want to work at the bank. I want customer service at the bank. I have 2 personal accounts and a business account and yet I still have to be the Chase Employee too.
Telling me to have a nice day, after I had to walk in, wait in line, handle my deposit myself, is pretty much like telling me to fuck off. You could have been working the window Miss. Chase Employee, not standing there playing tour guide. I’m the customer, not the employee.
Maybe I need a bank who actually has people working and not lining us up like cattle to do it ourselves.

If I could give less than one star I would. This branch has replaced most of their tellers with broken automated machines that emit noises not unlike a slot machine. The lines are horrendous, no matter what time of day I tried to use their services. There is one chair near the line that I was told was reserved for people like myself, who have difficulty standing in line the 30+ minute wait but the last time I was there it was occupied by a child doing homework. The manager is surly and obviously indifferent to customers as I saw her brush off customers numerous times. I have found other banking arrangements.

I used to go to the Chase further up the street in Oakland until they closed it down. In preparation for more customers, the Chase in downtown San Leandro decided to close several teller windows and replace them with ATM’s. Today the line was almost to do the door when I arrived at 11 am. I was #27 in line, and it took about 30 minutes before I could see a teller to deposit a check into my brother in laws account. Very frustrating when you have two Chase employees repeatedly encouraging you to use the ATM’s. I continuously told them that I had to do my transaction with the teller. For the volume of clients this bank seems to have, I would greatly appreciate them staffing more tellers.

They have many ATMs outside and multiple ones inside. If you like to bank yourself this is the place. A person monitors the machines to help others out with issues. They also have a real person line but that takes longer. I’m normally in and out very quick here due to their abundance of machines. They have a guy monitoring the parking lot do you can almost always find parking if making a bank run in the middle of the day.

This only pertain to the outside atms. You have 3 atms and 99% of the time 2 are broken and only 1 works. Get it together Chase Bank.

The bank itself and its services are totally fine. Never have had a problem!
But, if you ever need to go to the bank on a Wednesday afternoon or evening… well, don’t choose this one. The «security guard» on duty to prevent the Farmers Market attendees from parking there doesn’t do his job. Straight up. I got there today, and the lot was full. I was told to park in the driveway along the fence by the entrance on Parrott Street. There was barely room for me to park. If he was doing his job, there would be plenty of parking. I’ve seen it before. It IS possible. It’s already limited thanks to the market. He’s not helping anything! I hope the management sees this and realizes they really need to invest their money into someone who can actually do the job they’re hired for.

the staff here is very friendly and helpful.
i bank here regularly yet today i came with my siter and sat down in the waiting area. wirhin the 5 or so minutes i was waiting 3 bankers asked if i neede help… i recomend this bank to anyone… this the place to be!!!

I like this bank. I feel safe from the tellers with the 2″ inch bullet proof plexi glass between us somthing has to protect us from the banks. good idea chase manhattan.

I am still trying to add the new treasurer for our business account with them. They told us last time we simply needed the minutes of our last meeting showing me as the outgoing treasurer and my associate as the incoming. So we got the forms they asked for came in and we found out we need to have the secretary there now. we now need to come again and i am stuck being the treasurer way past my term simply because they don’t know what they are doing. it was nice for their manager to apologize but the fact remains they should know their own processes and requirements to make changes.
i would also like to point out that these changes and requirements seem to be all new. we have had this account since 1994 and were never hassled like this before. I am going to recommend to the new treasurer that we move out business account.
i do not bank here personally and now i most definitely never will.

This Chase is always super busy, but they move very quickly through the lines. Whenever you approach a teller they are always super nice and very helpful with whatever you need. If you were to have a super advanced question then they ask for you to take a seat, that way a banker will be able to help you out. The wait for the teller is not that long either because there are TONS of them! So definitely worth going to and experiencing for yourself.

Always quick and efficient service this location seems to never disappoint me! All questions about my money is answered being with them for five years i’ve never been overdrawn thanks Chase!

When WaMu was bought out by Chase, the service during the transition was a bit spotty. With that being said, their service is now outstanding.

I am very suprised other reviewers gave all one star to Chase bank. I have been banking with this branch for the last two yrs. I opened a bank account there since they kept sending a $ 100 coupon as you are a new account holder. I didn;t have any problems with the banker. The banker is super nice and he even helped me to open chase reward credit card. Then last yr, I came here to open another saving account, it seems the person who helped me was gone, Service was getting worse. The line of deposit is always long if you in the mddile of Sat. Best to go in the very early morning of Sat or weekeday. Their service is fast and the teller always welcome you to their branch.
To be honest, I like Chase online banking. It is very good and much better than BOA. This is the other reason I choose Chase bank.

Worst banking experience EVER! EVER! First of all, I love Chase, especially the SOMA branch on King Street. Bobbie, Jeremy and Josh are great. Personable, yet professional. But I digress…
So I walk into this branch on Friday, February 6^th and wait in line. I make a deposit with the woman at the counter, (I learn later that she’s the manager) and she’s almost dismissive in her demeanor. She processes the transaction and gives me the, «Buh Bye». When I tell her that I have an inordinate amount of change in my handbag and would like to deposit it. I could literally feel her eyes rolling back. We get through that one major hurdle in her day when I realize I have another check to deposit. I was hesitant to incur her wrath so decided to deposit the check in the deposit drop box which was no more than four feet away.
Fast forward to the next day (Saturday): I get a call at nine-​ten in the morning from my contractor that there weren’t enough funds in the account to cover the check I issued for him and his crew! WHAT? I log on and lo and behold no check deposited. I call the branch and speak with Lisa, the assistant manager. She is extremely apologetic and states she will look into it and will call me back. It’s now Monday and I have yet to receive a call. So I call. Lisa informs me that they still can’t find the check. Okay. She states she will escalate the matter to her manager. Okay.
I receive a call from her manager, Alma Pacle. She states that she remembers our interaction and confirms that she saw me approach the drop box. Okay-​so now that we’ve established that, I ask her what steps she’s taking to research the matter. She states that she’s going to re-​check for every single transaction for the dollar amount of the check. Well, let’s see, if you already checked the transactions for that dollar amount, wouldn’t it be prudent to check for every single transaction done through the drop box after my initial transaction? Nope-​not going to do it. That’s just crazy talk! Now mind you, I’m not asking her to check every f-​ing transaction that day. Nooo-I’m just asking her to review the deposits made through the drop box, and just THAT drop box, after 3pm on February 6^th. She made me feel like I was psychotic. I expressed my disappointment and advised her that I was going to contact her corporate offices.
This is where it gets really good boys and girls. She literally spits out her name, Alma, spelling out the letters of her last name for me in rapid fire succession. P-​A-​C-​L-​E. You get the idea right? That’s right-​she went civil servant on me! Extremely arrogant and cavalier. The whole, «You can’t fire me attitude». I would expect this from some DMV clerk, not from the manager of a bank-​someone who is in a leadership position and someone who is supposed to lead by example in a SERVICE based environment.
Fast forward 11 days after my visit to the bank: What? What’s this? Some extra money in the account? Looks like someone found that «lost» check. But guess what? No explanation. No call or letter of apology for their «oversight». Amazing! In the meantime I had to transfer money from my home equity line to cover the «lost» check. Not to mention the time and frustration I spent contacting the issuer of the check, the government-​ya, try getting ahold of them, calling corporate, following up, etc. What a total waste of time and what an excellent exercise in frustration. I can forgive the issue with the «lost» check-​things happen, but the manager’s arrogance and rudeness is unacceptable and inexcusable. So if there’s anyone that misses that DMV experience, since they are now cutting office hours, head on down to Chase in San Leandro on East 14^th Street. You can wait in line and get a fistful of attitude too! Just like at the DMV!
P. s. If you haven’t already guessed it, I would give this location zero stars if I could.