Bank Of America

Always long line, they know it’s Friday and a lot people will deposit, cash out soooo please get some more people at the counters instead have a man/​woman stand in the lobby greeting people… Need a new manager…

This branch is a joke. I have to go here a couple of times a week for work and every time I go something wrong always happens. This place is always understaffed. People in line are always complaining. I have a business account and they have a line for merchants, a line that is suppose to be open from when they open until 5 pm. It is part of the agreement between the bank and the merchants when they open the account. When I go here it’s always iffy. Half the time they tell me the merchant line is closed and I have to wait in the regular line. It takes me less than two minutes to make a deposit, but ithere’s been several times where I waited more than 40 minutes. They should have some type of express window for people who want to just go in and out. I go here for work so I cannot deposit in the atm. Again this place is a joke and you should stay away from it if you can. Forgot to tell you, some of the workers treat you like crap here. Like you’re making their day horrible or something, and then you got the nice ones who stand there and greet you with a smile when there is a line out the door. Get your priorities straight BOA, have the smiling lady help by training her to work at a window.

Still the worst bank ever.
Been in line 10 minutes.
No merchant person working yet. 12 people deep in line, 2 tellers working.
Management just sits and stares at you. No communication whatsoever.
People should not be at teller for more than 5 minutes. If you have a problem go to a desk person.

This bank has definitely gone down hill. I dread coming here for work deposits. Lines are always to the door, they only have two tellers one regular and one business. A simple deposit takes you a minimum 30 minutes.

Bank of America is such a joke!!! I really dont understand why anyone does banking with them. They are so cheap that they refuse to have more than 2 tellers working the line. I have to go in there to make deposits into someone else’s account from time to time. 5 people in the back talking and laughing, 1 person greeting you at the door, and 2 people working the line. Seriously???
I bank with Wells Fargo, and im never in there for more than 5 minutes. Every window has a person working. They also have the best customer service. How are so so many people still with bank of America?!

This bank had 3 ATM’s for those peeps on the go. It’s about the availability to keep moving.

If I could give this bank zero stars I would, I come here at least a couple times a week to deposit checks and the one time i forget my account number the tellers I see each week are unable to help me in any way, yay I get to go back twice in the same day. Lines are long and slow, managers are good for nothing, never helpful. Customer service is HORRIBLE especially the employee Alma she always has a stink face.

I use chase so I don’t know how Bank of America usually runs but this one is absolutely horrible. Usually at any bank, going to the teller or using the atm shouldn’t take more than 5 – 10 minutes at most but I’ve waited in line for a good 35 minutes just to see a teller. After that being greeted by the worst customer service from ranjita (can’t remember her name well). This girl didn’t let me finish a single sentence without interrupting me. I had to transfer money into a Bank of America account, she wouldn’t allow me to do that because I wasn’t sure the exact name on the account. This all could’ve been easily explained in 10 seconds, however, this took 20 minutes because she refused to listen to anyone else voice but her own. So I stepped aside and used the phone to confirm the name on the account to found out that it is completely unnecessary for them to ask that question or even know that information. So she wasted my time and everybody else’s time waiting in line. This simple transaction shouldn’t have taken more than 5 – 7 minutes but in total took me 25 minutes at the teller and an extra 35 minutes waiting in line. I hopefully never have to come back here and if I need to make the drive farther to go to the different Bank of America. I rather pay a little bit more for better service.

I go there because my boss uses this bank for his business. This location is worse bank i ever went to. Tell me whats the point of having a merchant window when its never open. I went in there few weeks ago, stand in the merchant window for atleast 15mints and people came after me were leaving while i was still waiting for some to serve me but no luck, then one nice lady noticed me standing for while and asked me that i can go infront of her. This locatiob is joke. If had i choice i would never go there. This location sucks

NEGATIVE ONE should be the rating for this bank and any (BofA)…this is why I bank at a Credit Union where customer service is #1 priority.
Came in to do a wire transfer for my dad and they told us that wires have to be done by 1pm and there’s only 13 mins left and that’s not enough time. I told her that it doesn’t have to go out today, Monday is fine. She said, well he’ll still have to come back on Monday to sign in person. Why can’t we fill out a form today for a Monday wire… my dad is here IN PERSON — TODAY! I DO NOT GET IT… it should be about customer service and whatever you can do to please the customer and not make them come back AGAIN… sad sad… no wonder why our financial institutions are a wreck… and their CEO gets MILLIONS in bonuses…

Stay far away. I need to cash a renters check once a month.
All of a sudden, they refuse to cash the check. The management is less than acceptable.
They caused me to re-​finance with another bank.

This place is so confusing. I knew from back when that they send off your coins that are rolled if over a $ 100. because they do not have a coin counter. A couple of months ago I brought in about $ 40.00 of rolled coins no problem they exchanged them, two weeks later same thing. I was told last nite that they don’t have a coin counter and there would be a hold on the $ 50.00 of rolled coins. I was very upset and all the manger could do was repeat. I wish they would get there policy straight. I have several accounts with them and am thinking of changing. This was the same Manager that was there when I did exchange the first time.

This BoA is terrible, beyond terrible. Even this one star rating is a lead-​off.
Two days ago, my mom and I went into the bank around mid afternoon, so it was fairly quiet and peopleless. We fill out the paper work for a check and cash deposit for 800 total, so we head to the teller and do the usual.
1. There wasn’t a manager behind the teller– that should tell you something about how this bank works.
2. The teller, IRIN, took the cash and check out, counted it three times and used the machine and only came up with 700 dollars.
So from there on, we told her that no there was 800 total and we counted and double checked because we’re Asian and we like to be through. She continued to say no that was it. So we had to take it and she printed us a receipt. We stood there after the transition was finished and decided to ask her to check one more time. She moved some things around, got off her chair, and BAM there was a HUNDRED DOLLAR BILL just sitting there. My mom said: «It’s your fault» which is really was. And in return, we got TERRIBLE customer service. She yelled at my mom and told her not to scream. There was NO manager to settle and there was no apology.
This is unacceptable in any environment, especially in something so sensitive with it comes to dealing with money.
We are never coming back here EVER AGAIN.
Shotty customer service. That’s the worse.
I hate to talk bad about any place and disregard it the way I did, but I truly found her attitude and behavior unacceptable.

They have a drive through ATM … which is cool. Although is that a testament to the neighborhood?
I remember going to drive throughs when I was younger with my mom. They’d see me in the car and send over candy via those air tube canisters. Maybe that’s why I have a good memory of cash, car and bank.

I highly don’t receommend this location to anyone. The customer service SUCKS. Two bad experiences.
1. My friend went to open a new checking account. The bank never explained he needs to keep $ 1500 min to avoid service charge. The bank keeps charging him $ 8/​month not to maintain $ 1500 in the checking. That ‘s very unethical and ripped off.
2. He and I are waiting for 2 hrs to open a new credit card on Sat. There is only one banker to serve. There customers are waiting in line for banking service. We are waiting for 2 hrs to be served. Then we would like to open a safe deposit box and we were told none is avaiable. WHAT! what kind of service they provide? No customer service provided. All the bankers are only caring how many banking account they can open to meet their quota so they can get bonus this yr. Worst ever and I would never ever go to this branch!

DO. NOT. GO. HERE. EVER!!!
worst. bank. ever.
in general bofa, like all other banks are shitty. shitty. shitty.
some douchebag stole my dad’s checks and made new ones with his fake info on it, using the routing and acct # and stupid bofa allowed him to cash these checks even though the name on the fake checks are completely different from that on my dad’s account!!! how could this possibly happen!!! then when we filed a fraud complaint and they finally put the money back into my dad’s acct, the SAME FREAKING DAY, they allowed that douchebag to make another withdrawal from the acct!!! hello are your bankers idiots? are there not red flags and messages everywhere telling you that there’s fraud on the acct?! what kills me is that the stupid heffer who worked with my parents to file the fraud told my dad take all the money out and leave only what he needs to clear a few checks left. of course, taking out his minimum meant that they were going to charge him a monthly service fee. bastards. then when that stupid stupid woman opened his new acct, she didn’t even tell him that he qualified for a VIP acct because he has a mortgage with their dumbasses. so of course, she opened him a regular acct and charged him for ordering checks, which is suppose to come FREE when you have a VIP acct. all sorts of ways to nickel and dime my dad huh?
so after the second fraud, i go in with my dad to deal with these stupid heffers at the bank to get his money back. and then i tell them that my dad now has to order a new deposit stamp because he had to open a completely new acct and so for all the freaking inconvenience, the least they could do was give him a FREE stamp. what do they tell us? it’s too expensive. i’m sorry, $ 25 is too expensive for bank of america to afford? a multi billion dollar corporation that is making shitloads of money off of the financial crisis of thousands of families during this mortgage meltdown? i didn’t realize $ 25 is too much. and you know what they had the nerve to tell me? well we’re already crediting you back for the checks that you were charge and upgrading your acct. um, WTF?! that was your idiot banker’s mistake for not doing that to begin with. you’re not doing us a favor, you’re covering your own ass!!! i’m so livid right now.
i hate you bank of america. i do. especially this idiot branch.

Business owner and everyone else. BE AWARE! !!!
I do my business banking with this San Leandro B of A. You may think your money is safe but it’s not. On 2÷11÷09 I went to deposit cash to the teller along with my deposit slip, the money was put threw the machine to count, the teller marked off on my deposit slip that the amount was correct. Teller gave me my receipt with the total amount deposited. A week later got a call from the bank. Maira the manager tells me on 2÷11÷09 end of day close out they were short on cash deposits. She said it was from my deposit and they debit the shortage from my account.
I closed out all my business account with them. I can’t trust this bank. I suggest you do your banking else where. You could be next! The manager and tellers there can’t be trusted. I have all the proof of receipt that I made the deposit. Well seek legal advise on this matter. If anyone had this happen to them please contact me.

bad customer service! will not bank with them again, employees are not helpful and don’t know any procedures or business ethics.